Reliable Waterproofing & Masonry

Reliable waterproofing and foundation showed up unannounced on May 21 to do foundation repair that we had requested to be present when the work done and let us know a date they were coming. They also were not suppose to coming when it was raining which he stated in texts that they couldn't do the the work when raining and I didn't want done until the mud and Bricks were dry. He showed up raining.We never knew he had done work until I saw the work done when I came outside. The work done from the outside looked poor. I could not see the other work done because they had already covered up with dirt. I called him and stated why had he done the work without us present to see and He stated he already had gravel on his truck for the day and that he had knocked on our door and we had refused to answer. How does that give you permission to do work just because you wanted too. I do not trust the work the have done . I have another contractor who stated the work looked poor and unprofessional . He did take a few pictures of the same thing done not all the work done so I have no idea how and if it was done. When I complain about him showing up unannounced and the poor repair he had nothing to say but to start talking about God and Karma and talking to his Lawyer. I have contacted BBB and Virginia Licensing Board to address my concerns not sure if he is even licensed? I'm so unhappy with my experience with this Company and Mike I don't know his last name not even listed on his company Card. BEWARE

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response from Reliable is full of inaccuracies and fiction[redacted] paid for the repair and is dissatisfied therefore filed the complaint[redacted] wasn't a priority and felt she was not being taken seriously.We were not asked about an engineer nor did WE know what was wrong with the foundationThat is why we hired ReliableAll we knew was that the foundation was not stableThe original concern was the center of the house in the stairwell as well as the kitchen.We have emails stating thatThis is also where the deep cracking was very noticeableNothing was wrong with the other side of the house as far as we could see, Reliable told us there was a problem thereIn addition, more piers were added in another estimate after we mentioned a competing company said we needed themI also have this emailThese piers were of poor quality and not the right material for this project, so they failedWe continually mentioned that the plan was to sell the house and it needed to be fixed so that it would pass inspectionIt was never said we would wait on other repairsWe were trying to move in the spring.Everything was jacked up nicely at the week mark when Reliable called to checkHowever, nothing heldAn engineer that inspected the house said the product used under the center beam would hold the weight for about a month and that is exactly what happenedThe pier that was placed at the back corner should have had a balancing pier placed opposite of itBecause it did not, it has created more damage off the kitchenThere was much attempt to have Reliable come and fix the work but we were not a priorityWe have email after email saying they forgot or would get with us after they got back in townAfter growing impatient, we called the county building inspector who said none of the proper permits were pulled for this work and we should get a refundIn October, Reliable made it out to the house, an hour late, and informed us that it would be hard to get an engineer to look at a small houseThey only inspect bigger buildingsThis is also when he said that he had asked if we wanted an engineerThis was the first time hearing about an engineer from himAfter he left, we had lost complete confidence in what Reliable was doingWe scheduled an inspection and found all of our problems were not fixed permanently and more damage was done resulting from an imbalance in the foundationWe cancelled the next meeting, in which Reliable never mentioned he got his own engineer until we cancelledWe then requested a refund via certified mailWe do have all email correspondence which include the areas that were the concern as well as statements saying the house needed to be fixed so that it would pass an inspectionWe also have written estimates, an original and a revisedThe day the work was completed we were given the final price and receipt, which we also have.The final price was double the revised estimate, but we were under the impression that the house was fixedIt is not and we want a refundIt would be awful if this happens to another family, The Department of Occupational and Professional Regulations will also be notified of our experience Regards, [redacted]

Thanks for the opportunity to response to the complaintFirst of all I was never in any communication with *** ***, never met him at any time, all agreement and signing of contract was done by *** ***In the fall of I was called for an estimate by *** *** for
settling foundation on the left side of the house and chimney, the first thing I ask her is if you have a engineer look at the problem her answer was no, I then ask if you want me to get an engineer the cost will be bet $to $and her reply was no we know what the problem isI then give her an estimate for four piers on the left side nothing was mentioned to me about any other parts of the houseIn the winter of just a few weeks later Mrs *** call me back to look at some other place on the back side of the foundation wall and discover that there are more settling and need another estimate to included that sideWe discover there are several cracked all around the house but she said she would like to work on those for now and dont have the funds to do all at the same timeHer concerns was some of the doors and windows were not closing and opening properly because of settling. She call me and said she would like to go ahead and proceed with the work but it will have to be when she is able to get her tax returns, so *** did call me and we were scheduled to start and finish the job in March 2015.Once we finish all the windows and doors an that side was able to operate in good working condition, She was very happy with the results. At the same time there are several cracked at the right and front sides of the wall where we did not work onIn august I received a call saying that there are some problems, I then went over and looked, and the problem seems to start at other parts of the house and offer to get an engineer at my expense to look at it she said that's fine on the day the engineer was scheduled to be there Miss *** Cancel and said she is not able to be thereI offer to fix what is not my problem at no cost even it takes more piers she denied us from doing soThere are times that we are not able to get in to the house to look at everything properly because of dogs, I was even bitten by their dog and was nice about itMy record as a contractor in the Richmond are is outstanding and The Revdex.com knows that wellBottom Line at this time My company will not issue any refund on this projectRegards *** ***

The owner did what he said he would do He followed up after the step project was finished and made sure this is what I wanted I am very appreciative to him and his staff Thank you

Thanks for the opportunity to response to the complaintFirst of all I was never in any communication with *** ***, never met him at any time, all agreement and signing of contract was done by *** ***In the fall of I
was called for an estimate by *** *** for settling foundation on the left side of the house and chimney, the first thing I ask her is if you have a engineer look at the problem her answer was no, I then ask if you want me to get an engineer the cost will be bet $to $and her reply was no we know what the problem isI then give her an estimate for four piers on the left side nothing was mentioned to me about any other parts of the houseIn the winter of just a few weeks later Mrs *** call me back to look at some other place on the back side of the foundation wall and discover that there are more settling and need another estimate to included that sideWe discover there are several cracked all around the house but she said she would like to work on those for now and dont have the funds to do all at the same timeHer concerns was some of the doors and windows were not closing and opening properly because of settling. She call me and said she would like to go ahead and proceed with the work but it will have to be when she is able to get her tax returns, so *** did call me and we were scheduled to start and finish the job in March 2015.Once we finish all the windows and doors an that side was able to operate in good working condition, She was very happy with the results. At the same time there are several cracked at the right and front sides of the wall where we did not work onIn august I received a call saying that there are some problems, I then went over and looked, and the problem seems to start at other parts of the house and offer to get an engineer at my expense to look at it she said that's fine on the day the engineer was scheduled to be there Miss *** Cancel and said she is not able to be thereI offer to fix what is not my problem at no cost even it takes more piers she denied us from doing soThere are times that we are not able to get in to the house to look at everything properly because of dogs, I was even bitten by their dog and was nice about itMy record as a contractor in the Richmond are is outstanding and The Revdex.com knows that wellBottom Line at this time My company will not issue any refund on this projectRegards *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from Reliable is full of inaccuracies and fiction.*** *** paid for the repair and is dissatisfied therefore filed the complaint.*** wasn't a priority and felt she was not being taken seriously.We were not asked about an engineer nor did WE know what was wrong with the foundationThat is why we hired ReliableAll we knew was that the foundation was not stableThe original concern was the center of the house in the stairwell as well as the kitchen.We have emails stating thatThis is also where the deep cracking was very noticeableNothing was wrong with the other side of the house as far as we could see, Reliable told us there was a problem thereIn addition, more piers were added in another estimate after we mentioned a competing company said we needed themI also have this emailThese piers were of poor quality and not the right material for this project, so they failedWe continually mentioned that the plan was to sell the house and it needed to be fixed so that it would pass inspectionIt was never said we would wait on other repairsWe were trying to move in the spring.Everything was jacked up nicely at the week mark when Reliable called to checkHowever, nothing heldAn engineer that inspected the house said the product used under the center beam would hold the weight for about a month and that is exactly what happenedThe pier that was placed at the back corner should have had a balancing pier placed opposite of itBecause it did not, it has created more damage off the kitchenThere was much attempt to have Reliable come and fix the work but we were not a priorityWe have email after email saying they forgot or would get with us after they got back in townAfter growing impatient, we called the county building inspector who said none of the proper permits were pulled for this work and we should get a refundIn October, Reliable made it out to the house, an hour late, and informed us that it would be hard to get an engineer to look at a small houseThey only inspect bigger buildingsThis is also when he said that he had asked if we wanted an engineerThis was the first time hearing about an engineer from himAfter he left, we had lost complete confidence in what Reliable was doingWe scheduled an inspection and found all of our problems were not fixed permanently and more damage was done resulting from an imbalance in the foundationWe cancelled the next meeting, in which Reliable never mentioned he got his own engineer until we cancelledWe then requested a refund via certified mailWe do have all email correspondence which include the areas that were the concern as well as statements saying the house needed to be fixed so that it would pass an inspectionWe also have written estimates, an original and a revisedThe day the work was completed we were given the final price and receipt, which we also have.The final price was double the revised estimate, but we were under the impression that the house was fixedIt is not and we want a refundIt would be awful if this happens to another family, The Department of Occupational and Professional Regulations will also be notified of our experience
Regards,
*** ***

Looking to get our front steps and chimney brick work done in an effort to list our house Spoke with Mike who provided a quote that day and had his team out to the house and job complete within a few days His team was professional, courteous, and did an amazing job Very reasonable with pricing and we will definitely call upon him for any future masonry jobsJason & Lexi F

I called and spoke to Mike about having a small masonry job done at my home. He came the very next day and performed the job. He was very knowledgable and friendly. He performed the job efficiently and it looked excellent afterwards. I would call again for another masonry job.

Thanks for the opportunity to response to the complaint. First of all I was never in any communication with [redacted], never met him at any time, all agreement and signing of contract was done by [redacted]. In the fall of 2014 I was called for an estimate by [redacted] for...

settling foundation on the left side of the house and chimney, the first thing I ask her is if you have a engineer look at the problem her answer was no, I then ask if you want me to get  an engineer the cost will be bet $500.00 to $1000.00 and her reply was no we know what the problem is. I then give her an estimate for four piers on the left side nothing was mentioned to me about any other parts of the house. In the winter of 2014 just a few weeks later Mrs [redacted] call me back to look at some other place on the back side of the foundation wall and discover that there are more settling and need another estimate to included that side. We discover there are several cracked all around the house but she said she would like to work on those for now and dont have the funds to do all at the same time. Her concerns was  some of the doors and windows were not closing and opening properly because of settling.  She call me and said she would like to go ahead and proceed with the work but it will have to be when she is able to get her tax returns,  so [redacted] did call me and we were scheduled to start and finish the job in March 2015.Once we finish all the windows and doors an that side was able to operate in good working condition, She was very happy with the results. At the same time there are several cracked at the right and front sides of the wall where we did not work on. In august I received a call saying that there are  some problems, I then went over and looked, and the problem seems to start at other parts of the house and offer to get an engineer at my expense to look at it  she said that's fine on the day the engineer was scheduled to be there Miss [redacted] Cancel and said she is not able to be there. I offer to fix what is not my problem at no cost even it takes more piers she denied us from doing so. There are times that we are not able to get in to the house to look at everything properly because of dogs, I was even bitten by their dog and was nice about it. My record as a contractor in the Richmond are is outstanding and The Revdex.com knows that well. Bottom Line at this time My company will not issue any refund on this  project. Regards [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response from Reliable is full of inaccuracies and fiction.[redacted] paid for the repair and is dissatisfied therefore filed the complaint.[redacted] wasn't a priority and felt she was not being taken seriously.We were not asked about an engineer nor did WE know what was wrong with the foundation. That is why we hired Reliable. All we knew was that the foundation was not stable. The original concern was the center of the house in the stairwell as well as the kitchen.We have emails stating that. This is also where the deep cracking was very noticeable. Nothing was wrong with the other side of the house as far as we could see, Reliable told us there was a problem there. In addition, more piers were added in another estimate after we mentioned a competing company said we needed them. I also have this email. These piers were of poor quality and not the right material for this project, so they failed. We continually mentioned that the plan was to sell the house and it needed to be fixed so that it would pass inspection. It was never said we would wait on other repairs. We were trying to move in the spring.Everything was jacked up nicely at the 2 week mark when Reliable called to check. However, nothing held. An engineer that inspected the house said the product used under the center beam would hold the weight for about a month and that is exactly what happened. The pier that was placed at the back corner should have had a balancing pier placed opposite of it. Because it did not, it has created more damage off the kitchen. There was much attempt to have Reliable come and fix the work but we were not a priority. We have email after email saying they forgot or would get with us after they got back in town. After growing impatient, we called the county building inspector who said none of the proper permits were pulled for this work and we should get a refund. In October, Reliable made it out to the house, an hour late, and informed us that it would be hard to get an engineer to look at a small house. They only inspect bigger buildings. This is also when he said that he had asked if we wanted an engineer. This was the first time hearing about an engineer from him. After he left, we had lost complete confidence in what Reliable was doing. We scheduled an inspection and found all of our problems were not fixed permanently and more damage was done resulting from an imbalance in the foundation. We cancelled the next meeting, in which Reliable never mentioned he got his own engineer until we cancelled. We then requested a refund via certified mail. We do have all email correspondence which include the areas that were the concern as well as statements saying the house needed to be fixed so that it would pass an inspection. We also have 2 written estimates, an original and a revised. The day the work was completed we were given the final price and receipt, which we also have.The final price was double the revised estimate, but we were under the impression that the house was fixed. It is not and we want a refund. It would be awful if this happens to another family, The Department of Occupational and Professional Regulations will also be notified of our experience.
Regards,
[redacted]

Looking to get our front steps and chimney brick work done in an effort to list our house. Spoke with Mike who provided a quote that day and had his team out to the house and job complete within a few days. His team was professional, courteous, and did an amazing job. Very reasonable with pricing and we will definitely call upon him for any future masonry jobs.
Jason & Lexi F.

The owner did what he said he would do. He followed up after the step project was finished and made sure this is what I wanted. I am very appreciative to him and his staff. Thank you.

Review: Hired Reliable to come out to stabilize the foundation last February.The work was completed on March 3,2015. Starting in August the house started moving badly and new cracks started opening, baseboards no longer touch the floor, windows and doors do not shut. The house is tearing apart. Contacted Reliable and was not considered a priority until October when we mentioned we had called the county. After consulting with the county building inspector, a refund was requested.

Proper protocol that is required by the county of Chesterfield was not followed during this repair and has caused more damage to the structural integrity of the residence. A permit is required in Chesterfield when repairing any structural element of a house including piers, footings, floor joists, beams or girders. Permits for the repair were not pulled. An engineer is required to test soil and insure proper placement of the new piers. No engineer was hired. We were later informed that it would be extremely difficult to get an engineer to look at a small house. They typically work on large buildings. This is a false statement. In addition, a promised 25 year warranty was never issued. After the 5th time requesting the warranty, on 10/20 Reliable, via text message, asked when the work was completed. He couldn't find the warranty and would have to try and get another one.

On11/07/15 We had a structural engineer inspect the home and determine that all piers below the house need to be redone they aren't even touching the center beam and were built incorrectly. The push piers around the perimeter were not put in the correct place causing an unbalanced foundation resulting in huge cracks in drywall and brick. $18,000 estimate to correct and stabilize foundation( not including any interior repair)We request a refund so that we can hire a company that retains an engineer that will complete the repair in compliance with the county. We are not comfortable with Reliable doing any more work on the home.Desired Settlement: We would like a refund of $10,160.00 so we can get the foundation stabilized by a company that knows how to do it it correctly.

Business

Response:

Thanks for the opportunity to response to the complaint. First of all I was never in any communication with [redacted], never met him at any time, all agreement and signing of contract was done by [redacted]. In the fall of 2014 I was called for an estimate by [redacted] for settling foundation on the left side of the house and chimney, the first thing I ask her is if you have a engineer look at the problem her answer was no, I then ask if you want me to get an engineer the cost will be bet $500.00 to $1000.00 and her reply was no we know what the problem is. I then give her an estimate for four piers on the left side nothing was mentioned to me about any other parts of the house. In the winter of 2014 just a few weeks later Mrs [redacted] call me back to look at some other place on the back side of the foundation wall and discover that there are more settling and need another estimate to included that side. We discover there are several cracked all around the house but she said she would like to work on those for now and dont have the funds to do all at the same time. Her concerns was some of the doors and windows were not closing and opening properly because of settling. She call me and said she would like to go ahead and proceed with the work but it will have to be when she is able to get her tax returns, so [redacted] did call me and we were scheduled to start and finish the job in March 2015.Once we finish all the windows and doors an that side was able to operate in good working condition, She was very happy with the results. At the same time there are several cracked at the right and front sides of the wall where we did not work on. In august I received a call saying that there are some problems, I then went over and looked, and the problem seems to start at other parts of the house and offer to get an engineer at my expense to look at it she said that's fine on the day the engineer was scheduled to be there Miss [redacted] Cancel and said she is not able to be there. I offer to fix what is not my problem at no cost even it takes more piers she denied us from doing so. There are times that we are not able to get in to the house to look at everything properly because of dogs, I was even bitten by their dog and was nice about it. My record as a contractor in the Richmond are is outstanding and The Revdex.com knows that well. Bottom Line at this time My company will not issue any refund on this project. Regards [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response from Reliable is full of inaccuracies and fiction.[redacted] paid for the repair and is dissatisfied therefore filed the complaint.[redacted] wasn't a priority and felt she was not being taken seriously.We were not asked about an engineer nor did WE know what was wrong with the foundation. That is why we hired Reliable. All we knew was that the foundation was not stable. The original concern was the center of the house in the stairwell as well as the kitchen.We have emails stating that. This is also where the deep cracking was very noticeable. Nothing was wrong with the other side of the house as far as we could see, Reliable told us there was a problem there. In addition, more piers were added in another estimate after we mentioned a competing company said we needed them. I also have this email. These piers were of poor quality and not the right material for this project, so they failed. We continually mentioned that the plan was to sell the house and it needed to be fixed so that it would pass inspection. It was never said we would wait on other repairs. We were trying to move in the spring.Everything was jacked up nicely at the 2 week mark when Reliable called to check. However, nothing held. An engineer that inspected the house said the product used under the center beam would hold the weight for about a month and that is exactly what happened. The pier that was placed at the back corner should have had a balancing pier placed opposite of it. Because it did not, it has created more damage off the kitchen. There was much attempt to have Reliable come and fix the work but we were not a priority. We have email after email saying they forgot or would get with us after they got back in town. After growing impatient, we called the county building inspector who said none of the proper permits were pulled for this work and we should get a refund. In October, Reliable made it out to the house, an hour late, and informed us that it would be hard to get an engineer to look at a small house. They only inspect bigger buildings. This is also when he said that he had asked if we wanted an engineer. This was the first time hearing about an engineer from him. After he left, we had lost complete confidence in what Reliable was doing. We scheduled an inspection and found all of our problems were not fixed permanently and more damage was done resulting from an imbalance in the foundation. We cancelled the next meeting, in which Reliable never mentioned he got his own engineer until we cancelled. We then requested a refund via certified mail. We do have all email correspondence which include the areas that were the concern as well as statements saying the house needed to be fixed so that it would pass an inspection. We also have 2 written estimates, an original and a revised. The day the work was completed we were given the final price and receipt, which we also have.The final price was double the revised estimate, but we were under the impression that the house was fixed. It is not and we want a refund. It would be awful if this happens to another family, The Department of Occupational and Professional Regulations will also be notified of our experience.

Regards,

I called and spoke to Mike about having a small masonry job done at my home. He came the very next day and performed the job. He was very knowledgable and friendly. He performed the job efficiently and it looked excellent afterwards. I would call again for another masonry job.