Reliable Appliance Installation

Our partner, Chris with [redacted] delivered and installed a refrigerator to [redacted] on 8/2/ On 8/8/we received an official compliant form point of purchase that there was an issue concerning water damage at the residence Chris scheduled a site inspection to view installation issue Upon site inspection Chris was notified that a plumber repaired the issue prior, and damage was discovered in the basement, ceiling tile, drywall damage etc Chris asked for pictures of leak, plumber invoice or anything else that showed how damage was caused, but no information was provided to him by [redacted] *** At the point of inspection and investigation, it was not determined how water damaged was caused.Since it did appear that water damage was under the area of the refrigerator, Chris offered to work with [redacted] for fair resolution He was provided an initial estimate of $for complete repairs, and in good faith agreed to pay that amount At some point after he agreed to pay $for resolution, the claim amount from the homeowner increased and resolution discussion broke down It was at the point when the initial agreement was no longer acceptable, Chris made the decision to deny claim based on the fact that no documentation could be provided to show actual cause of damageWe are still willing to work to a resolution with [redacted] *** in order to move forward we will need some type of information that shows cause of the water damage was result of the actual refrigerator installation, not from another issue in the kitchen area that occurred between time of delivery and date reported to us to begin investigationChris P [redacted] Regional Manager- Reliable Appliance Installation Inc

---------- Forwarded message ----------From: [redacted] Date: Thu, Sep 8, at 4:PMSubject: Complaint ID: [redacted] To: ***@cleveland.Revdex.com.orgThey came back and delivered the appliance later today after more phone calls and me reporting itYou can close this ticket.Thanks! [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***