Relaxationz Massage and Wellness

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Tell us why here...I own this Sears Hometown Store however the service department is owned by Sears Holdings Therefore the technicians do not work for me I wasn't evenaware of this as the customer did not contact me She should call Sears National Customer Relations with her complaint###-###-#### If that doesn't get her help she should call me and I can see what I can do to help

Tell us why here...I already responded to this complaint

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted];
I apologize for the wait on your credit, however when you do an online purchase you are ordering from corporate [redacted] and not this privately owned store. Also, when you make a purchase with anything other than a [redacted] card, a credit can take from 2-3 weeks to process. This has nothing...

to do with this store at all. You should be contacting corporate [redacted] to find out when you will be credited. If there is anything I can assist you with further, please let me know.
 
Thank you.
[redacted].
manager [redacted]

Tell us why here...I own this Sears Hometown Store however the service department is owned by Sears Holdings.  Therefore the technicians do not work for me.  I wasn't evenaware of this as the customer did not contact me.  She should call Sears National Customer Relations with her...

complaint. ###-###-####.  If that doesn't get her help she should call me and I can see what I can do to help.