Rehabilitation Associates of CT

RE: ID [redacted] This patient's insurance authorizes a total of insurance covered rehabilitation services for the year, but did not tell us that she had been also seeing a chiropractor as well Her claims were denied on 6/11/covering visits from 3/- 5/28/13, as she had gone way over her visits without telling us of her other treatments She was billed immediately The patient called our Central Billing Office in June to suggest that she would have difficulty paying the $due (all patients sign a form indicating they are ultimately responsible for fees if insurance does not pay) Our CBO reduced her total due to $and worked out a payment plan to charge her credit card $monthly In July, instead of payment, the patient requested an invoice which was sent to her No payments were forthcoming in July, August, September, October In November, another payment plan was initiated for $1600, as this patient had not honored the previous plan She paid an initial $on her credit card Following November, her card was cancelled and no other payments went through Her home phone was closed and she did not respond to any calls to her cell for the entire year We then had no choice but to turn this account over to a collection agency Please let me know if you require any additional information