Regional Education Service Agency

From: Shannon J [redacted] < [redacted] @ [redacted] >Date: Fri, Dec 18, at 3:PMSubject: Revdex.com Complaint # [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>Cc: [redacted] < [redacted] @ [redacted] >Dear [redacted] , Per our phone conversation, I am following up with an email regarding complaint # [redacted] filed on12/15/In the complaint, it is stated that someone has paid our agency for a background check, and she has not received itIt is my belief that the wrong agency has been named in the complaint At your recommendation, I am stating why I think this is true via emailRESA is a Regional Education Service AgencyWe are not a background check company, and we do not advertise ourselves as suchWe do hire individuals and require some of them to have background checks through [redacted] - [redacted] to obtain teacher certification or through [redacted] to work with childrenHowever, when a teacher candidate is sent to [redacted] - [redacted] for a background check for certification, applicants make their payment to [redacted] -Trust, and reports are sent directly to the West Virginia Department of Education Background checks completed by [redacted] for our Head Start program are at no cost to the individual RESA does not collect money for background checks or provide background check reports to individuals Additionally, we have no record that the person filing the complaint ever applied for a position with us or that they attempted to contact us at any time Again, I believe there has been an error in naming RESA in this complaintIf any further information is needed to resolve the issue, please don’t hesitate to contact meBest wishes and thanks, Shannon J [redacted] RESA Personnel Coordinator [redacted] Martinsburg, WV ***###-###-#######-###-#### FAX