Regenify Skin

Dear [redacted],Our company, Regenify Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.facesuremrenov.org/  Our records indicate that [redacted] contacted our customer service team and verbally agreed to a partial refund of $34.65 on 01/11/2016. Though the customer was past the guarantee period, by accepting this partial refund the customer had agreed to settle and cancel the account. We have confirmed this customer has been taken off recurring billing and will no longer be billed. Please feel free to contact us know if you should have any further questions at 855-237-6345 or [email protected],Regenify [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested a full refund of all charges made after the charge for the sample and an address to return the products that I did not order.  My bank had credited back my account for all the charges at this point, but I need to send back the products that I did not order.  I would like a prepaid postage label sent to me so I can send back the products.
Regards,
[redacted]

Dear [redacted] [redacted]Our company, Regenify Skin strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our...

autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.faceserummune.org/toc.phpWe feel for our customer’s concerns, and have processed a refund in the amount of $99.01 as requested. In addition, this customer has been taken off recurring billing and will no longer be billed. Please allow for 5-7 business days for this refund to be processed. Please feel free to contact us know if you should have any further questions at 866-265-3091 or  [email protected],Regenify [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]...

[redacted] The company response referred to accepting the terms on the web site. I did not order from the web site, I do not have the internet at home and they DID NOT say anything and DID NOT give me a number to call to cancel future orders. They owe me an additional $13.23 for my expence in mailing back the lotion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested a full refund of all charges made after the charge for the sample and an address to return the products that I did not order.  My bank had credited back my account for all the charges at this point, but I need to send back the products that I did not order.  I would like a prepaid postage label sent to me so I can send back the products.
Regards,[redacted]

The products known as Regenify and [redacted] were ordered and sent to my mailing address Dec 6, 2015. These were not products ordered by me. In the past one or more of my sisters has sent me gifts from the beauty industry. Because December was an extremely busy and hectic month, I set the box of products aside to open at a later date. I failed to open the small box until January 2016. I had forgotten about it . . . after seeing what was in it, I set the products aside once more until I could ask each of my three sisters if one of them had mailed these to me. After some time, I eventually had spoken to each of them - none of them purchased these products and mailed to me. I am very careful what I use on my skin and was hesitant to even try the products, especially since I did not know who sent them. That question was answered in February. The company says I ordered them even though I did not. I live in a small town and thought the postal delivery could be wrong. No. Regenify insisted I ordered them when I did not. I was able to cancel the orders, separately, AFTER I finally got through to their 888 numbers on the packing slip. I did send e-mails to both support e-addresses when I was unable to reach them by phone numbers provided on the packing slip. I received responses from each product support e-mail addresses. Regenify gave me a different phone number to call for their product. [redacted] also responded with the same support phone number I already had for their product. Apparently there was a 14 day trial period I was unaware of. . .and, because I was unaware of the trial period, let alone that someone else ordered these products as a prank, I did not return the products until I was sure the accounts were both cancelled. So, after speaking with a Manager this morning, I was informed that because the Regenify account was already closed (when I was able to reach them on one occasion) no monies could be returned to me!!!! I was never given an address to return the products. I stated again, to the manager on the other end of the phone, what I had sent in my e-mail about having sensitive skin and that I have specific products I use and do not vary from. No way was this manager going to refund anything to me. Unfortunately I yelled at the manager on the phone that I wanted my money back! I did send another e-mail to each of the products' e-mail addresses after I hung up the phone. I did tell them I would report them to the Revdex.com today and I apologized for yelling hysterically at the manager on the phone. I also requested that if the weren't giving me the money the had taken out of my account, that they at least give it to a worthy charity. I don't want my money wasted on these products. I was hacked. Yes, ALL of my card information and mailing address was given when the products were ordered by someone other than myself. It is so easy at my work place to have access to my purse no matter where I put it in the store behind the counter! It now stays in my vehicle during my shift. Malicious behaviour is something I absolutely cannot tolerate. I work too hard for my money to spend it on these expensive skin care products at $98 and $99 each, per month. I am sending the products back to the address from which they were mailed, today. Five products, unopened for a total of $493.00. I may never get my money returned from these companies. I do not want anyone else to fall prey to their "policies" of returning the products within such a short time frame and experience the shock of the expense of such products. I did not order these products, do not want them and will never use them. I am a victim of malicious and fraudulent behaviour. For this company to keep my money is devastating to me. Please protect your debit and credit cards to the best of your ability. Trust no one with them or let them become accessible to anyone. My bank is now sending me a card with a chip in it.

Dear [redacted],Our company, Regenify Skin  strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms &...

conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: https://www.perfectfitskin.com/terms.htmlOur records indicate that [redacted]  purchased our trial product on 01/05/2016 which ended on 01/20/2016 .We understand our customer's concerns, however, at this time, customer’s account has been flagged as a chargeback for the disputed charges, and thus, we are unable to provide a refund in the amount of $98.71 as requested. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary. In addition, any and all results from this claim dispute would be final. Please feel free to contact us know if you should have any further questions at 1-888-233-2971 or [email protected],Regenify Skin [email protected]

Regenify advertised on face book a trial offer of $4.95. I took the bait and thought I'd give it a try for this low price. After I ordered I never received a confirmation and didn't realize they signed you up for a monthly subscription for $99.01. When ordering there was nothing stating it was a subscription. After I received a second order I called the company to learn I was charged $99.01. I asked to return the product and was told no. They did offer to give a 35% discount, still leaving a hefty bill. This is a complete scam. I want others to beware of the under handed tactics used by this dishonest company. In addition the product doesn't even work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
Regards,[redacted] 
The company response referred to accepting the terms on the web site. I did not order from the web site, I do not have the internet at home and they DID NOT say anything and DID NOT give me a number to call to cancel future orders. They owe me an additional $13.23 for my expence in mailing back the lotion.