Regenesis Skin Therapy

To Sa [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Regenesis Serum and the Dermasilk Eye) on a day trial basis back on 08/25/and paid the shipping and handling fees of $and $The trial expired on 09/09/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/09/$for the Regenesis Serum and $for the Dermasilk Eye.Customer contacted our Customer Service on 09/09/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/09/for the Regenesis Serum in the amount of $for any misunderstanding when placing the orderWe will also be issuing a refund for the charge on 09/09/for the Dermasilk Eye in the amount of $Here are the refund confirmations:$Trans ID: [redacted] dated 10/17/ $Trans ID: [redacted] dated 1017/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.RegenesisCustomer Service Toll Free: 888-778-0296Email: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Sa[redacted]Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have...

to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the Regenesis Serum and the Dermasilk Eye) on a 14 day trial basis back on 08/25/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 09/09/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/09/2016 $89.73 for the Regenesis Serum and $87.92 for the Dermasilk Eye.Customer contacted our Customer Service on  09/09/2016 and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 09/09/2016 for the Regenesis Serum in the amount of $89.73 for any misunderstanding when placing the order. We will also be issuing a refund for the charge on 09/09/2016 for the Dermasilk Eye in the amount of $87.92. Here are the refund confirmations:$89.73 Trans ID:[redacted] dated  10/17/2016.      $87.92 Trans ID:[redacted] dated 1017/2016.Refunds should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.RegenesisCustomer Service Toll Free: 888-778-0296Email: [email protected]