RegenEn Solar, LLC

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved However I have been waiting for the promised inverter since November They said they are "busy" Also, the system only worked for the first years This company is extremely slow in any response, have been waiting a year for this response If they want good Revdex.com accreditation they should respond to customers more quicklyRegards, [redacted]

There was never a guarantee that this type of system would work for yearsThis is a battery system and they have shorter lifespansThe systems we install now come with a 25-year warranty, but the systems six and seven years ago used older model invertersWe are in the process of fixing the unit for the customer at no cost even though their labor warranty is expiredWe are adding monitoring at no charge so the system can receive online updates to avoid this issue going forward We take are of our customers and honor our warrantiesThis customer's contract clearly stated that there was a year labor warrantyIt was also communicated to them that the solar panels come with a year warranty but the inverters have a shorter warranty (years) and the batteries have a shorter warranty (year)The batteries went bad after a few years and we paid for new batteries out of our own pocket ($1,000) even though the battery warranty had expiredPlus we paid for any labor for the electrician to come out after the year warranty has expired We didn't make any mistakes when installing this system back in 2009, it was the best available technology at the timeThe solar industry was in its infancy back then and is still changing rapidly

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
However I have been waiting for the promised inverter since November. They said they are "busy". Also, the system only worked for the first years. This company is extremely slow in any response, have been waiting a year for this response. If they want good Revdex.com accreditation they should respond to customers more quickly.Regards,
*** ***

There was never a guarantee that this type of system would work for yearsThis is a battery system and they have shorter lifespansThe systems we install now come with a 25-year warranty, but the
systems six and seven years ago used older model inverters
We are in the process of fixing the unit for the customer at no cost even though their labor warranty is expiredWe are adding monitoring at no charge so the system can receive online updates to avoid this issue going forward.
We take are of our customers and honor our warrantiesThis customer's contract clearly stated that there was a year labor warrantyIt was also communicated to them that the solar panels come with a year warranty but the inverters have a shorter warranty (years) and the batteries have a shorter warranty (year).
The batteries went bad after a few years and we paid for new batteries out of our own pocket ($1,000) even though the battery warranty had expiredPlus we paid for any labor for the electrician to come out after the year warranty has expired
We didn't make any mistakes when installing this system back in 2009, it was the best available technology at the timeThe solar industry was in its infancy back then and is still changing rapidly

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However I have been waiting for the promised inverter since November.  They said they are "busy".  Also, the system only worked for the first 3 years.  This company is extremely slow in any response, have been waiting a year for this response.  If they want good Revdex.com accreditation they should respond to customers more quickly.
Regards,
[redacted]

There was never a guarantee that this type of system would work for 20 years. This is a battery system and they have shorter lifespans. The systems we install now come with a 25-year warranty, but the systems six and seven years ago used older model inverters. We are in the process of fixing the...

unit for the customer at no cost even though their labor warranty is expired. We are adding monitoring at no charge so the system can receive online updates to avoid this issue going forward.  We take are of our customers and honor our warranties. This customer's contract clearly stated that there was a 2 year labor warranty. It was also communicated to them that the solar panels come with a 20 year warranty but the inverters have a shorter warranty (5 years) and the batteries have a shorter warranty (1 year). The batteries went bad after a few years and we paid for new batteries out of our own pocket ($1,000) even though the battery warranty had expired. Plus we paid for any labor for the electrician to come out after the 2 year warranty has expired.  We didn't make any mistakes when installing this system back in 2009, it was the best available technology at the time. The solar industry was in its infancy back then and is still changing rapidly.