I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
New River Heating & Air has reviewed the customer’s account. The original thermostat malfunction was due to a default in the thermostat itself. It was not allowing thermostat to have proper functioning of the display. The malfunctioning thermostat had to be replaced.According to homeowners...
comments in regards to replacing the thermostat with issues; all communicating control circuit information is downloaded to the communication circuit of the system when the thermostat is installed on pre-existing units. New River Heating & Air feels they are not error for the malfunction of the system. Also according to homeowner’s previous wi-fi issues, these were not related to New River Heating and Air. The wi-fi issues were a problem with the customer set up and server between the customer and her account. This is why we sent a second technician to the property – to verify that there was not an issue with the new thermostat not connecting to the system.While New River Heating & Air feels we are not a fault for either issue, we will refund the homeowner $197 as a courtesy.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
New River Heating & Air has reviewed the customer’s account. The original thermostat malfunction was due to a default in the thermostat itself. It was not allowing thermostat to have proper functioning of the display. The malfunctioning thermostat had to be replaced.According to homeowners...
comments in regards to replacing the thermostat with issues; all communicating control circuit information is downloaded to the communication circuit of the system when the thermostat is installed on pre-existing units. New River Heating & Air feels they are not error for the malfunction of the system. Also according to homeowner’s previous wi-fi issues, these were not related to New River Heating and Air. The wi-fi issues were a problem with the customer set up and server between the customer and her account. This is why we sent a second technician to the property – to verify that there was not an issue with the new thermostat not connecting to the system.While New River Heating & Air feels we are not a fault for either issue, we will refund the homeowner $197 as a courtesy.