Regal Entertainment Group

Please be advised we are in receipt of the complaint filed with your office by [redacted]. Rest assured we take all such matters seriously and have investigated same to ensure that our guests have the best entertainment experience available. As I am sure you are aware, often enough individuals...

perceive situations or events quite distinctly and while we respect [redacted]'s position, we must respectfully disagree with her claims. According to our investigation, on October 8, 2016 there were two female teenagers that attempted to view a R rated movie. Theatre staff saw an adult female hand two teenagers tickets that the adult had just purchased and then walked away. As per protocol in these situations with a R rated movie, theatre staff requested to see the female teenager's IDs. At that time it was discovered that one of the teenagers was under 17 and they were informed an adult would need to accompany them to the R rated movie. The Company follows the MPAA rating guidelines and the admittance information is posted at the theatre and on the Company's website, following is an excerpt the MPAA's website:RestrictedR check this box for specific content information   Contains some adult material. Parents are urged to learn more about the film before taking their young children with them.An adult arrived at the theatre to pick up the female teenagers and rather than view the movie with them, requested a refund for their ticket purchase which was provided. Regardless, we apologize for our failure to meet your expectations during your visit on October 8, 2016.Sincerely,Lorie W[redacted] Vice President of Legal Affairs