Regal Cigs

Dear [redacted] , I see you recently spoke to customer service and agreed to return the starter kit back to us Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns [redacted] RMA Number: [redacted] Unfortunately we do not cover the cost to return the product nor do we provide prepaid postage labels I apologize for any inconvenience We will send you a confirmation email shortly after we have received the returned product and you will be refunded shortly after the return has been processedPlease feel free to call us at [redacted] or email us at [redacted] if there is anything else we can further assist you withSincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear [redacted] , Please write the RMA number [see below] clearly on the outside of the package and return the product to Regal Cigs Returns WFairmont Drive Tempe, AZ RMA Number: [redacted] You will be issued a refund shortly after we receive the returned product Thank you for returning the product back to us We will send you a confirmation email once we receive the returned product Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Jr [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] While I am happy with the cancelation of this account, the refund amount does not equal what I was billedMy bank informed me I was billed a total amount of $and not the $you refundedSo, am I to understand that I am paying for shipping and processing charges for something I did not order....and pay to ship the product back at my cost? I need to know, in what moral universe would this seem fair?

Dear [redacted] , I apologize for any confusion This is the charge for the 20% restocking fee as per the terms and conditions We enforce a restocking fee on all returned products as per the terms and conditions You can view our terms and conditions by clicking on the link below (the information on the restocking fee is in the third paragraph) https://www.regalcigs.com/terms-conditions As a gesture of good faith I have gone ahead and refunded the 20% restocking fee of $ Please allow 3-days for the refund to show up on your account Sincerely, Regal Cigs

Dear [redacted] ***, Thank you for returning the product back to us You were issued a refund of $on December 15th due to the 20% restocking fee as per the terms and conditions We enforce a restocking fee on all returned products as per the terms and conditions You can view our terms and conditions by clicking on the link below (the information on the restocking fee is in the third paragraph)https://www.regalcigs.com/terms-conditions Please allow 3-business days for the refund to show up on your account Your account has been cancelled and you will no longer be billed nor shipped anything further Please feel free to call us at 1-888-822-or email us at [email protected] if you have any further questions or need assistance with anything else Sincerely, Regal Cigs

Hi [redacted] - thanks for sending this again, I don't see it in my spam or inboxI took a look at the notes on this accountCustomer returned the items and was refunded less the restocking fee on 5/I went ahead and refunded the restocking fee on one order, but can't on the other since she filed a chargeback on that oneOnce a chargeback as been filed, the bank determines if she is due a refund, not us.Please let me know if you need anything further.***[email protected]

Dear [redacted] Your account has been cancelled as of July 15th and you have not been billed for anything since March 25th, Unfortunately we will be unable to provide you with a refund because the charge is from November 23rd, almost nine months ago I apologixe [redacted] , but we will be unable to provide you with a refund Sincerely, Regal Cigs

Dear Mr***, The phone number ###-###-#### is also the correct number to contact us and it is in service We also have no indication of you contacting us beforehand to receive an RMA numbervfor proper return procedure No refund has been issued because we have not received the returned product While we will still process and refund the returned product, should we receive it, we cannot issue a refund for a product that has not yet been received When we receive the returned product we will issue a full refund of $ We also can issue an early refund if you are able to provide a valid tracking number proving that the order has been returned back to us Until then, we unfortunately cannot issue a refund for the starter kit Your account has been canceled and you will no longer be billed nor shipped anything further Sincerely, Regal Cigs

Dear [redacted] I apologize for the confusion The $charge is the initial, one-time charge for the starter kit you ordered for $shipping after the day trial expiredJust for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers (two packs of refills containing five each, ten cartomizers total) for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kitA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!" You can view the terms and conditions by clicking on the link belowhttps://www.tryregalcigs.com/term.html Unfortunately we cannot issue you a refund for the starter kit because you had dispute the charge (filed a chargeback) with your credit card company Filing a dispute essentially freezes your account and gives your credit card company the decision whether you should or should not be refunded I apologize, but we cannot issue you a refund for the starter kitYour account has been cancelled and you will no longer be billed nor shipped anything furtherSincerely, Regal Cigs

Dear [redacted] , Unfortunately we cannot issue a refund for the starter kit because the charge for the starter kit was disputed on June 9th Disputing a charge essentially freezes your account and gives your bank the decision whether you should be refunded or not Unfortunately there is nothing further we can do Your account has been canceled and you will no longer be billed nor shipped anything further Sincerely, Regal Cigs

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As you can see by the attachment they are lying

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] The pop up window when I made a purchase from Wal-Mart said that I had won a FREE prize and all I had to do was pay the shipping and handling chargeThere was absolutely no reference of any DAY TRIAL or that I had to cancel or I would be charged for this FREE giftI have read many of the 170+ complaints filed and a large majority of them is because of your companies bate and switch tactics I was never offered the option of returning this product or was I ever given a RMA # , the customer representative I spoke to said I should have read the terms and condition and I was now responsible for the full amountI disputed this charge with my credit card provider because your company was UNWILLING to work with meMy credit card company refunded my account but then your company recharged my account, you could have just given me the RMA number and this could have been resolved I do not consider this matter resolved and I will be contacting the State Attorney Generals Office and I will be providing my credit card company a copy of this complaint along with your rating and the number of complaints with the Revdex.com

Dear [redacted] $has already been refunded back to you for the starter kit as of February 18th, If you want to be refunded for the remaining $for the starter kit you will need to return it I have issued you an RMA number for the starter kit and return instructions have been sent to you via separate email We will send you a confirmation email when we receive the returned shipment and you will be refunded shortly after the return has been processed Sincerely, Regal Cigs

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards, [redacted] I am NOT satisfied with the response from regal cigs I contacted the Revdex.com for one reason only, and that was for a refund Today I received a message from Regal and their response was ridiculous Their message states they could not issue a rrefund for a starter kit (The Product) I never received This product ordered October 7,NEVER made it to my home, their policy is to try and use this product for days then after days you would be charged for more kits I was still waiting for my kit to arrive it was not until My Nov bank statement I found that I was charged within a few days the full prise for a product I never receivedContacted the company in Jan whenI could Speak to a representative which stated he would would ship the product right away, I am still waiting for it in March At this point I am only accepting a refund of the full price they charged me If they choose to still try to send the product I am sending it back, and will not spend another dime for anything from this compsny This company is sending out kits and chargeing $for the return of the product In error they withdrew funds illegally from my account for no reason at all I can't try out a product I never somthing or product I never received At this point my money is guaranted to be returned and that is all I am going to accept!

Hi, I have reviewed all the notes on the customers account along with the customers information filed with the Revdex.comWhen a customer files a chargeback with the bank, we can no longer issue a refundThat decision is now in the hands of the bankHe contacted us on 3/17/via email, the notes on the account stated "Customer emailed asking why he was charged and to be refundedExplained terms, issued RMA, stopped recurringOffered to let him keep for 50% offAwaiting response." Customer never responded.He filed a chargeback with his bank and we received notification on 4/16.He returned the kit with no Return Authorization which we received on 6/1.We then heard nothing back from the customer until 7/20, notes stated "customer emailed looking for refundTold him the return was well outside of the RMA (issue on 3/17, we got package on 6/1)Also told him could not refund due to Chargeback being filedIt was up to his bank if he is refunded."At this point, he needs to follow up with his bank.Regal Cigs

Dear [redacted] , I apologize for the confusion The $is the initial charge for the starter kit after the day trial expired and the $charge is for the automatic monthly refills shipped every days after you have been billed for the starter kitJust for clarification, this charge was generated based on the Terms and Conditions on the checkout page where you inputted your credit card information"Terms & Conditions: If you select the day trial you agree to pay just shipping and handlingFor your convenience, we will automatically enroll you in our Regal Refill Plan, and you will receive a monthly supply of cartomizers for just $plus $for S&H, a savings of over 50% on traditional cigarettes! If you decide to keep the starter kit and do not cancel before the 14-day trial expires your card will be charged $for the starter kit, which will include a one month supply of cartomizersA restocking fee may apply on returnsIf you are not 100% satisfied, cancel at any time!" You can view the terms and conditions by clicking on the link below [redacted] You can return both the starter kit and refills for a total refund of $ An RMA number has been issued to you for both the starter kit and refills and return instructions have been sent to you via separate email The 20% restocking fee has also been waived and you will not be charged anything upon receipt of the returned productsI have taken you off the Automatic Monthly Refills Subscription and you will no longer be shipped nor billed for anything furtherIf you need products in the future, please visit www.regalcigs.comPlease feel free to email us at [redacted] or call us at [redacted] if you have any questions on return procedure or need assistance with anything elseSincerely, Regal Cigs

Dear [redacted] ***, Unfortunately we do not refund the shipping fees under any circumstances nor do cover the cost to return the product I apologize for any inconvenienceThank you for returning the product back to us We will send you a confirmation email once we receive the returned product The 20% restocking fee has been waived and you will not be charged anything upon receipt of the returned productPlease feel free to email us at [email protected] or call us at 1-888-822-if there is anything else we can further assist you withSincerely, Regal Cigs

Called back to the RegalCigs 1-on or about Apr4-5th to make CERTAIN My account was closed Asked them again, for riembersment; answer was "no." Mentioned filing a complain with the Revdex.com; was put on hold The lady on the phone took maybe secs to come back onto the phone - then I was given a return of merchandise (RMA) POST HASTE with no bantering The refund to my cred card/debit has shown on my bank account as of Apr7th I sent the product back priority tracking with bubble-wrapping, on Apr5th Tracking is USPS # [redacted] estdlvry= Mon 04/07/ The card used for this debit is now "Destroyed" and I'm having another one issued from the bank This concludes my complaint, except of course for records purposes Hopefully this can perhaps be used for other legitimate customers to persue getting the scam revoked - aka "how to" I release this website from ANY and all legal bindingd etc, and they can use this case as a demonstration "DIY" do yourself how-to, as long as my screen name = 1PissedMarine P.S I also ask, that all my other info remains anonymous (within legal statutes)