Refund Advantage

If I could give this company 0 stars I would! They had my refund every since November 21st 2022 and I have been taking through all kinds of red tape for them to send it to me! Every time I call they say give them 24-48 hours! After the 48 hours is up I call again and is told the same thing! I do not understand what the issue is and why it's taking so long for them to mail my check. They received all of the supporting documents over a week ago and they are just holding MY money for no good reason! This is unacceptable and I wish I could speak to someone to get this matter resolved.

How do I know refund advantage is deceptive? Because, every complaint along with handling & past experiences prove them wrong .

Hint I recind the award.

My stimulus check was deposit in their "temporary account" on April 15th, 2020. Instead of sending it to my "faster money" card or printing me a check, they sent the funds back to the IRS because they can not take any fees from it. Now I was told that a check will be mailed from the IRS but this weekend, I found out that the REFUND ADVANTAGE will be receiving my stimulus check AGAIN on April 24th, 2020... How many times will this company send my stimulus check back to the irs before deciding to send my funds to my card, my checking account or just cut me a check? I sure hope that everybody ask tax places what tax products they are using for filing purposes from now on and if they say Refund advantage/ EPS/ Metabank, LEAVE and go elsewhere!

The absolute worst company I have ever worked with! Do not use this company. When you call in they don't speak well so getting points across is frustrating. Mistakes on client's causing delays making your job more difficult. Refunds not issued in timely manner.

Records indicate that upon initial visit with her tax preparer, the taxpayer requested that the proceeds from her tax refund be provided to her via a check to be issued through Refund Advantage's service (1/31/at 9:PM EST).Subsequent to that initial application, information was sent to Refund Advantage to change the method of proceed delivery to an ACH direct deposit to a specified routing and account numberSystem records verify that the change was made on 2/8/at 8:AM ESTThat change was made using the unique Fand password for the payer's tax preparer.SEE ATTACHMENT FOR ORIGINALWe had received the government refund on 02/09/and initiated an ACH direct deposit to the account specified by her tax preparerThe tax preparer contacted Refund Advantage on 2/14/at 4:PM EST to notify us that the routing and account information for the taxpayer was incorrectBecause we had already disbursed the funds to the account specified for the taxpayer, Refund Advantage immediately initiated an ACH Request with the receiving bank to attempt to research the issue on behalf of the taxpayer.On 2/15/2017, the taxpayer telephoned Refund Advantage at 10:AM, 10:AM, 10:AM, 11:AM, 11:AM, and 11:AM ESTBy 12:PM on 2/15/2017, the receiving bank had identified that the funds were deposited to a cardAt 12:PM, our client operations division attempted to contact the taxpayer to relay that information, including contact information and appropriate steps to take to reclaim her funds; however, she huon our client operations employeeThe employee attempted to call her back; however, the taxpayer did not answer the phone, and we were forced to leave a voicemail.Later the same day on 2/15/at 1:PM, the taxpayer called us again, and we provided her with the information necessary to contact the card company, The taxpayer contacted us again, instead of the card company, at 8:PM EST.On the following day, 2/16/2017, the taxpayer contacted us at 6:PM and 6:PM ESTOn 2/18/2017, the tax payer contacted us at 4:PM EST, On 2/21/at 9:AM EST, the taxpayer contacted us again, and we again directed her to contact the card company directly; the taxpayer responded that she "was busy and would just call back later." ater that day on 2/21/at 10:AM EST, the taxpayer called us again and asked for updateShe was told that we had received notification that the card company had completed their investigation, and we again advised the taxpayer to contact the card company directly,On 2/23/at 2:PM EST, we received a U.STreasury Trace request from the Department of TreasuryWe presume that this trace request was initiated by the government after the taxpayer contacted them,ln order to resolve this issue, the taxpayer needs to contact the card company, as we have repeatedly advised her

Ms [redacted] called Refund Advantage to let us know she did not receive her Refund Transfer check in the amount of $from A check was reissued to Ms [redacted] and sent via Fedex overnight to arrive 2/13/ Client Operations spoke with Ms [redacted] on 2/12/to let her know and she was pleased that the check would arrive to her new address the next day

Our customer called with questions regarding the disbursement of her Refund Transfer funds “Refund Transfer” funds are proceeds of a taxpayer’s federal or state refund after having been processed by a Refund Transfer program Refund Advantage is a Refund Transfer program serving taxpayer customers across the United StatesThe customer’s Refund Transfer was to be released as an ACH to the customer’s personal bank account The funds were sent via ACH to the account on 2/2/

This company treats their small business partners like they do not existCustomer service is not knowledgeable and they lie constantly No one really knows the company policies and regulationsThey will tell you that one representative lied to you then turn around and tell you another lieThis is not a customer friendly company and management is a ***Someone needs to investigate this company and talk to their clients to improve customer serviceI was told several times that I would be called back and wasn'tI had paperwork submitted for several weeks that was not processed and I was told that by a representative yet nothing was done to correct this because it was passed the deadline instead I was given lies as to what really happened by everyone except one honest managerEvery other tax product bank is better than this one and I will not use them again after this year is complete

The person assigned to your account does not return callsWhen you ask to speak with a supervisor they say noI told them my name and information and they said I was not that personI was treated as if my feminine voice could not belong to a man

The tax preparation office that the tax payer selected and used has provided us signed copies of all disclosures, signed by the tax payerThese disclosures include all fees charged by the tax preparation office This issue is not between Refund Advantage and the tax payer, but rather the tax payer and their selected tax preparer, as such this complaint is limited to those two entities and Refund Advantage has no additional information to provide.” Tell us why here

They hold your dd! Dont ever use this company

Refund Advantage -FIU personnel have been working with Ms [redacted] since May on her complaint, as evidenced by her reference to the correspondence we sent her on 5/13/ Unfortunately, her allegation involves a potential criminal offense and involves a lengthy process for determining whether she was the victim of a “forgery” She has reported this matter to the police, which is what we recommended, however we have no control over the status of the current police investigation into this matter Any follow up or recommendations regarding the investigation, apprehension and prosecution of those involved is between the victim- Ms [redacted] and the police/prosecutorial authorities We will support the police investigation in any way possible and do so on a regular basis with local, state and federal agencies across the country Separate from the police investigatiare attempting to assist her, through the only legal remedy we have available, by filing an administrative claim through the [redacted] Ms [redacted] has been instructed in both phone calls and correspondence that this process can take an extended period of time The 9O days that she references is merely used as a guide for an “estimated” average time of review and disposition of a case Furthermore, that estimate is based upon the submission and receipt of the fully completed “complaint package” by the [redacted] , NOT from the time the offense was reported to us We have had numerous contacts with Ms***, even as recently as 10/26/16, when she was told that the process still ongoing, and we had not yet received a final determination from the [redacted] Regardless of the outcome, we will provide her with the final disposition of her case as soon as we receive it The final determination is totally within the discretion of the [redacted] - we are merely assisting her in attempting to recover her funding Rest assured that we wish to resolve this manner as efficiently and effectively as possible and we will communicate the final outcome to Ms [redacted] immediately upon receipt Tell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Still I have not received my tax refund. This now has become a LEGAL matter. This is now being investigated. Again I never authorized anyone to redirect my money. You would think a Business would be kind of enough to get back my funds. Contacting a prepaid card is no help. These people knew what was going on. Allowed someone to change my information. This is tax fraud. As well as identity theft. Regards, [redacted]

Refund Advantage is committed to working with our consumers to ensure satisfaction with our services and those provided by the tax preparation offices we conduct business withOur operations staff has diligently worked with the tax preparation office in
question in order to resolve this issue to both the satisfaction of Ms*** and the tax officeThe hold placed on Ms***’s check was done so by *** ** *** as part of their standard operating policies concerning large check deposits, and a condition that we are unable to influenceHowever, per the conservation Ms*** had with a representative on 4-14-2016, she is in possession of her tax refund and is satisfied that the issue has been resolvedAs such, Refund Advantage and the consumer consider this issue to be closedWe thank Ms*** for selecting Refund Advantage and look forward to working with her again next year

Refund Advantage is committed to working with our consumers to ensure satisfaction with our services and those provided by the tax preparation offices we conduct business withOur operations staff has diligently worked with the tax preparation office in question in order to resolve this issue to
both the satisfaction of Ms*** and the tax officeThe hold placed on Ms***’s check was done so by *** ** *** as part of their standard operating policies concerning large check deposits, and a condition that we are unable to influenceHowever, per the conservation Ms*** had with a representative on 4-14-2016, she is in possession of her tax refund and is satisfied that the issue has been resolvedAs such, Refund Advantage and the consumer consider this issue to be closedWe thank Ms*** for selecting Refund Advantage and look forward to working with her again next year

Refund Advantage -FIU personnel have been working with Ms*** *** since May on her complaint, as evidenced by her reference to the correspondence we sent her on 5/13/16. Unfortunately, her allegation involves a potential criminal offense and involves a lengthy process for
determining whether she was the victim of a “forgery”. She has reported this matter to the police, which is what we recommended, however we have no control over the status of the current police investigation into this matter Any follow up or recommendations regarding the investigation, apprehension and prosecution of those involved is between the victim- Ms*** *** and the police/prosecutorial authorities. We will support the police investigation in any way possible and do so on a regular basis with local, state and federal agencies across the country. Separate from the police investigatiare attempting to assist her, through the only legal remedy we have available, by filing an administrative claim through the *** ** *** ***. Ms*** *** has been instructed in both phone calls and correspondence that this process can take an extended period of time. The 9O days that she references is merely used as a guide for an “estimated” average time of review and disposition of a case. Furthermore, that estimate is based upon the submission and receipt of the fully completed “complaint package” by the *** ** *** ***, NOT from the time the offense was reported to us. We have had numerous contacts with Ms***, even as recently as 10/26/16, when she was told that the process still ongoing, and we had not yet received a final determination from the *** ** *** ***. Regardless of the outcome, we will provide her with the final disposition of her case as soon as we receive it. The final determination is totally within the discretion of the *** ** *** ***- we are merely assisting her in attempting to recover her funding. Rest assured that we wish to resolve this manner as efficiently and effectively as possible and we will communicate the final outcome to Ms*** *** immediately upon receipt. Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The information they are providing is incorrectI filed 2/1/It was never a CheckIt was direct deposit, which I have on my paperwork that was sent to Refund AdvantageI spoke with someone who vertified it was direct depositI have done my own research and found complaints on this business from tax payers whi never recieved their refundSome were issue a check after there complaint One complaint identical to mine, same responseI have emailed their presidentThe next step will be there local news, and asking IRS for internal investigation along with federal bureau I still have not received my refundThis matter is being investigated through police department My funds were sent to Refund Advantage from IRSHolds refund advantage responsible.
Regards,
*** ***

While Refund Advantage and *** are sympathetic to the issues the tax payer is experiencing, it is important to note that this tax preparation office is not an employee or affiliate of Refund Advantage or ***Refund Advantage has concluded our investigation into this matter and have determined that our product was issued to the tax payer in questionResolution of fees agreed upon by the tax preparer and the tax payer, are an issue outside of the purview of our ability to resolveWe would recommend that the tax payer return to the tax preparation office for resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowRegards,
*** ** ***

This company treats their small business partners like they do not exist. Customer service is not knowledgeable and they lie constantly. No one really knows the company policies and regulations. They will tell you that one representative lied to you then turn around and tell you another lie. This is not a customer friendly company and management is a [redacted]. Someone needs to investigate this company and talk to their clients to improve customer service. I was told several times that I would be called back and wasn't. I had paperwork submitted for several weeks that was not processed and I was told that by a representative yet nothing was done to correct this because it was passed the deadline instead I was given lies as to what really happened by everyone except one honest manager. Every other tax product bank is better than this one and I will not use them again after this year is complete.