Initial Business Response /* (1000, 8, 2015/10/26) */
Contact Name and Title: *** jr manager
Contact Phone: XXXXXXXXXX
the customer car is a all wheel drive so when we pull the transmission out we just unbolt the all wheel drive unit and leave it in its spot I tried explaining it to the
customer that we didn:t take that part out of the car and if it was something we did we would have fix it but that unit stayed in the car and would have been leaking from that part when we first done it not months down the road after replacing the seals in the unit customer called back said it was still leaking so I sent a wrecker after it come to find when we ordered the seal kit they didn:t tell us you had to have a special tool to install them so we got the tool and fix it haven:t heard back from the customer so far we been in business for years were not here to screw anyone if you anymore questions please call me
Initial Business Response /* (1000, 8, 2015/10/26) */
Contact Name and Title: *** jr manager
Contact Phone: XXXXXXXXXX
the customer car is a all wheel drive so when we pull the transmission out we just unbolt the all wheel drive unit and leave it in its spot I tried explaining it to the
customer that we didn:t take that part out of the car and if it was something we did we would have fix it but that unit stayed in the car and would have been leaking from that part when we first done it not months down the road after replacing the seals in the unit customer called back said it was still leaking so I sent a wrecker after it come to find when we ordered the seal kit they didn:t tell us you had to have a special tool to install them so we got the tool and fix it haven:t heard back from the customer so far we been in business for years were not here to screw anyone if you anymore questions please call me