Croosroads customer service to me is the worst!! I bought a RBin June of From Terrytown RV super store in Grand Rapids, MI(I would highly recommend Terrytown RV to anyone.) In May of there were some issues that needed to be covered under warrantyThe parts took a month to come inWhen they did come in from Crossroads, They were either damaged or not the correct part or something
On August 22, 2016, I called the service department about my fresh water tank leaking fresh waterI told Terrytown RV were it was leaking and asked if this issue could be fixed under the warranty even though the warranty was out by only about months Terytown RV would call Crossroads and askCrossroads denied the work under warrantyTo me, a Crossroads Travel trailer should not be leaking in and should be covered under a warrantyI believe this has been leaking for months as I look at the damage under the under bodyI AM NOT HAPPY ABOUT THIS AT ALL!!!!
Terrytown RV service department is going to work with me on this issue because they care about their customersCrossroads dose NOT care about their retail customersI would advise is NOT TO BUY A CROSSROADS PRODUCT AS THIER CUSOMER SERVICE IS TERRIBLE!!!! Buy a Jayco or Forest riverThey have much better Customer service as I understand it
Croosroads customer service to me is the worst!! I bought a RBin June of From Terrytown RV super store in Grand Rapids, MI(I would highly recommend Terrytown RV to anyone.) In May of there were some issues that needed to be covered under warrantyThe parts took a month to come inWhen they did come in from Crossroads, They were either damaged or not the correct part or something
On August 22, 2016, I called the service department about my fresh water tank leaking fresh waterI told Terrytown RV were it was leaking and asked if this issue could be fixed under the warranty even though the warranty was out by only about months Terytown RV would call Crossroads and askCrossroads denied the work under warrantyTo me, a Crossroads Travel trailer should not be leaking in and should be covered under a warrantyI believe this has been leaking for months as I look at the damage under the under bodyI AM NOT HAPPY ABOUT THIS AT ALL!!!!
Terrytown RV service department is going to work with me on this issue because they care about their customersCrossroads dose NOT care about their retail customersI would advise is NOT TO BUY A CROSSROADS PRODUCT AS THIER CUSOMER SERVICE IS TERRIBLE!!!! Buy a Jayco or Forest riverThey have much better Customer service as I understand it