Redwing Technical Systems, Inc.

After returning dust nozzle equipment that failed to meet our performance expectations, Redwing has only reimbursed MGP $930 out of $11,495.Product_Or_Service: [redacted] suppression nozzleOrder_Number: PO 4500017449Desired SettlementCheck for $10,565 for reimbursement in full of equipment that was returned to Redwing.Business Response Dear Ms. [redacted]:Re: Case #40096932 I have been out of town and at time tried to reach you on the telephone.Shown below are the facts as I see them:**hibit A - April 1, 2013 - Invoice #403 for shipment of equipment.[redacted] installed the equipment for testing.**hibit B - May 10, 2013,[redacted] paid Invoice #403:Equipment $ 9,931.68 Freight 442.69 Total $10,374.27 **hibit C - May 21, 2013 - Credit Memo #403 issued for return of equipment which had to be re-worked by Redwing due to extensive testing and usage by[redacted], in the net amount paid for the equipment in the amount of $9,931 68.**hibit D - December 30, 2013 - Redwing sent[redacted] check #119 for $931.68 which has not been cashed as of July 1, 2014.According to your correspondence,[redacted] 's Desired Resolution shows an amount of $10,565 which does not reflect the 10% national discount of 51,149.50 or a 4% volume discount of $413.82 taken by[redacted] when payment made.Redwing asks Revdex.com to get confirmation of the amount due[redacted] is $9,000 for the returned equipment.Sincerely,[redacted] Presidnet"REDWING®DUSTCONTROLConsumer Response While the amount due of $9,000 is acceptable, the real complaint in this case has been and continues to be the slow timing of reimbursement of funds. Yes, Redwing sent a check for $931.68 which is sitting on my desk awaiting the remainder of funds. Final Business Response Re: Case #40096932 Per your email dated July 8, 2014:1) Amount due [redacted] is $9,000.00 2) [redacted] is still holding refund check #119 in the amount of $931.69 Based on the above, Redwing will:1)**ot make any additional refund checks for "partial" amounts as [redacted] will not cash them 2) Send to [redacted] Via[redacted] on or before September 5, 2014 a cashiers check in the amount of $9,000.00 to resolve this matter.Sincerely,[redacted]