Reducing Key Hypnosis Center

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint I have attached text messages between myself and Kevin, our contact with Grotech I would have included the entire conversation but was only allowed to attach items As you can see by our text messages, I began texting on Febwhen I learned Grotech had never shown up to mow our property We were supposed to have mow times in Feb Please keep in mind I had paid for Febat the beginning of Feb I paid the entire [redacted] amount A crew did show up the next day, but did a very poor job [redacted] assured me they would be back out to finish (they didn't even blow off the grass) and clean up, but they never showed I then started texting Kevin again in March when they again failed to show Kevin also told me I could deduct the amount of the missed mows from my March bill That's the reason I only paid a portion of the March bill For the record, Grotech never showed up in March You can follow the dates on my text messages included above I did finally receive a text from Kevin letting me know they could no longer service my property I don't believe there was a reason for me to send a certified letter saying I was cancelling our contract when your sales guy let me know he wouldn't be returning I did pay you $ [redacted] for Feband you showed up once I deducted the amount I overpaid from the March bill and paid you [redacted] for March and you never showed up So, if you would like to be technical, you owe me [redacted] for March since you never showed, and you owe me for the amount in Febthat I paid you, but never received service I'm sure you are very eager to wipe this from your books considering you are the one that owes me money and didn't fulfill your part of the contract.Regards, Jennifer

Sent: Thursday, March 01, 12:PM
> This complaint is from an individual we only do business to business we don't do residentialIf she represents a company I would need the company and the job address in order to respond to this
>

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  I have attached text messages between myself and Kevin, our contact with Grotech.  I would have included the entire conversation but was only allowed to attach 4 items.  As you can see by our text messages, I began texting on Feb. 23 when I learned Grotech had never shown up to mow our property.  We were supposed to have 2 mow times in Feb.  Please keep in mind I had paid for Feb. at the beginning of Feb.  I paid the entire [redacted] amount.  A crew did show up the next day, but did a very poor job. [redacted] assured me they would be back out to finish (they didn't even blow off the grass) and clean up, but they never showed.  I then started texting Kevin again in March when they again failed to show.  Kevin also told me I could deduct the amount of the missed mows from my March bill.  That's the reason I only paid a portion of the March bill.  For the record, Grotech never showed up in March.  You can follow the dates on my text messages included above.  I did finally receive a text from Kevin letting me know they could no longer service my property.  I don't believe there was a reason for me to send a certified letter saying I was cancelling our contract when your sales guy let me know he wouldn't be returning.  I did pay you $[redacted] for Feb. and you showed up once.  I deducted the amount I overpaid from the March bill and paid you [redacted] for March and you never showed up.  So, if you would like to be technical, you owe me [redacted] for March since you never showed, and you owe me for the amount in Feb. that I paid you, but never received service.  I'm sure you are very eager to wipe this from your books considering you are the one that owes me money and didn't fulfill your part of the contract.Regards,
 
Jennifer

Sent: Tuesday, April 10, 2018 10:30 AMSubject:...

Case [redacted]
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The client was Galveston resort RV The contract they signed and agreed to ,clearly states how to cancel and dispute ,which she did not comply with.we require certified mail Notification of any disputes. We received no certified mail from her. She paid $[redacted] invoice forFebruary the last month never paid March. We went ahead and credited the invoice so that we can close the books on this even though we were owed [redacted] I'll attach the report from QuickBooks as back up.