Reds Gear

Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ Contact Name and Title: [redacted] CSR Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com The customer placed the order on a Friday and we shipped it the next business day, on Monday via overnight shippingPer our site we do require 1-business days to process an order before it ships Shipping and processing information can be found with the following link: http://www.redsgear.com/free-shipping "Shipping time is defined as: Processing Time (typically business days) + Transit Time = equals the total time to get your product." The order was delivered the day after it shipped by [redacted] with tracking number: XXXXXXXXXXXX We explained to the customer the processing and shipping information and offered a promotional code for a future purchase due to any confusionThe customer has not responded as to if they would like the promotional code

The customer contacted us regarding their concerns with the itemWe suggested for the customer to contact the manufacturer for possible trouble shooting and warranty supportThe other option was for the customer to return the itemWe issued the customer a pre-paid return [redacted] label to return the item for a full refundWe have been able to determine the item is in-transit back to our warehouse and a refund in full has been issuedThank you, [redacted] Reds Gear [redacted]

Red's Gear *** *** *** *** *** ** *** *** AGENCY REPRESENTATIVE: *** *** COMPLAINANT'S NAME: *** *** Revdex.com COMPLAINT ID: *** ***
Red’s Gear received the above-referenced customer complaint and appreciates the opportunity to respondMr***
contacted Red’s Gear requesting to return an item which had been opened and usedPer the return policy listed online, all items must be brand new in the original un-opened manufacturers packagingAn exception has since been made and a pre-paid *** return label (#***) was emailed to the customer to return the item for a refund in full Sincerely, *** *** Customer Support Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title: [redacted] CSR Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
The customer placed the order on a Friday and we shipped it the next business day, on Monday via overnight shipping. Per our...

site we do require 1-2 business days to process an order before it ships.
Shipping and processing information can be found with the following link:
http://www.redsgear.com/free-shipping
"Shipping time is defined as: Processing Time (typically 2 business days) + Transit Time = equals the total time to get your product."
The order was delivered the day after it shipped by [redacted] with tracking number: XXXXXXXXXXXX.
We explained to the customer the processing and shipping information and offered a promotional code for a future purchase due to any confusion. The customer has not responded as to if they would like the promotional code.

The customer contacted us regarding their concerns with the item. We suggested for the customer to contact the manufacturer for possible trouble shooting and warranty support. The other option was for the customer to return the item. We issued the customer a pre-paid return [redacted] label to return the...

item for a full refund. We have been able to determine the item is in-transit back to our warehouse and a refund in full has been issued. Thank you,[redacted]Reds Gear[redacted]