Rednour Steel Erectors Inc

The customer received the purchased item a day after the complaint was filed The order had shipped prior to the complaint being filed

The purchased item was sold out for the season The customer was issued a full refund

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The buyer has been issued a full refund

Thanks for trying to contact/resolve Halloween Mask. They eventually contacted me and resolved the issue via Paypal dispute resolution. Even during dispute process they were not the quickest to respond. It had to go up to Escalation. They finally re-sent two masks and
gave me a refund for the other items they're not able to ship. They said the packages went missing and they were trying to find/trace them. They didn't relay any of this information to me in months, even after sending them emails, letters and voicemails. Nobody picks up their customer service number and nobody is there in the web messaging system on their site. This is one of the worst companies I've dealt with ever, online, and this includes overseas sellers. It took months but everything's resolved now. Thanks, Emilie

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received a refund invoice from the company, however, my CC company has not seen the credit come through and is continuing to monitor until the credit has been officially received and posted.  Thank you for your assistance in this matter.
Regards,
[redacted]

The item that was ordered is currently on back order.  We have sent emails to ask if you would like to wait or receive a refund.  We have issued a full refund.  We apologize for any inconvenience.  Thank you.

Contacted customer to communicate status of order shipment on 9/23/15.