RedLine Speed Shine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear Ms [redacted] :I am writing in response to your letter dated November 2, in regards to the complaint against my business, complaint ID [redacted] This incident took place at our self-service car wash location in State College- this location is one of three and they only self serve location we operateWe do not have a manager on duty at all times at this location because the services are entirely automatedWe do have a manager who visits the site on a daily basis to do cleaning and maintenance however there are no official office hours at this locationWe have other locations in State College- both of which are operated with managers from am - pm (pm prior to daylight savings).We are truly sorry for Ms [redacted] ’s experience and for her impression that we are fraudulently operating our businessThere is no truth to this claim - there is unfortunately no way for us to have our pay stations alert a customer when there is a problem with the changeWe do stock our machines with change on a daily basis, however if a bill becomes jammed from a customer inserting a crumbled or torn payment, the system gives this auto default message because the change cannot be dispensed.We have taken Ms [redacted] 's comments to heart and tried to resolve this manner over the phone with her but was unable to come to an understanding with herWe have created a new large sign with our phone number on the door and added our phone number to the bottom of the receipt so that it is more easily foundThe phone number we have listed is to our fully staffed main location where our General Manager works and handles any issues full time.Again we apologize for Ms [redacted] 's troubleWe have done what we can to remedy the issue, however when equipment is involved there are sometimes malfunctions that are out of our controlThe only thing we can do is try to fix it as soon as possible.Please feel free to contact me at [redacted] or on my mobile at ###-###-####.Regards,Amy *G [redacted] CFO, Managing Partner

Dear Ms. [redacted]:I am writing in response to your letter dated November 2, 2015 in regards to the complaint against my business, complaint ID [redacted]. This incident took place at our self-service car wash location in State College- this location is one of three and they only self serve...

location we operate. We do not have a manager on duty at all times at this location because the services are entirely automated. We do have a manager who visits the site on a daily basis to do cleaning and maintenance however there are no official office hours at this location. We have 2 other locations in State College- both of which are operated with managers from 8 am - 6 pm (7 pm prior to daylight savings).We are truly sorry for Ms [redacted]’s experience and for her impression that we are fraudulently operating our business. There is no truth to this claim - there is unfortunately no way for us to have our pay stations alert a customer when there is a problem with the change. We do stock our machines with change on a daily basis, however if a bill becomes jammed from a customer inserting a crumbled or torn payment, the system gives this auto default message because the change cannot be dispensed.We have taken Ms. [redacted]'s comments to heart and tried to resolve this manner over the phone with her but was unable to come to an understanding with her. We have created a new large sign with our phone number on the door and added our phone number to the bottom of the receipt so that it is more easily found. The phone number we have listed is to our fully staffed main location where our General Manager works and handles any issues full time.Again we apologize for Ms. [redacted]'s trouble. We have done what we can to remedy the issue, however when equipment is involved there are sometimes malfunctions that are out of our control. The only thing we can do is try to fix it as soon as possible.Please feel free to contact me at [redacted] or on my mobile at ###-###-####.Regards,Amy *. G[redacted] CFO, Managing Partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Ms. [redacted]:I am writing in response to your letter dated November 2, 2015 in regards to the complaint against my business, complaint ID [redacted]. This incident took place at our self-service car wash location in State College- this location is one of three and they only self serve location we...

operate. We do not have a manager on duty at all times at this location because the services are entirely automated. We do have a manager who visits the site on a daily basis to do cleaning and maintenance however there are no official office hours at this location. We have 2 other locations in State College- both of which are operated with managers from 8 am - 6 pm (7 pm prior to daylight savings).We are truly sorry for Ms [redacted]’s experience and for her impression that we are fraudulently operating our business. There is no truth to this claim - there is unfortunately no way for us to have our pay stations alert a customer when there is a problem with the change. We do stock our machines with change on a daily basis, however if a bill becomes jammed from a customer inserting a crumbled or torn payment, the system gives this auto default message because the change cannot be dispensed.We have taken Ms. [redacted]'s comments to heart and tried to resolve this manner over the phone with her but was unable to come to an understanding with her. We have created a new large sign with our phone number on the door and added our phone number to the bottom of the receipt so that it is more easily found. The phone number we have listed is to our fully staffed main location where our General Manager works and handles any issues full time.Again we apologize for Ms. [redacted]'s trouble. We have done what we can to remedy the issue, however when equipment is involved there are sometimes malfunctions that are out of our control. The only thing we can do is try to fix it as soon as possible.Please feel free to contact me at [redacted] or on my mobile at ###-###-####.Regards,Amy *. G[redacted] CFO, Managing Partner

Review: RedLine is an automatic car wash. When the machine runs out of change, it does not alert the consumer BEFORE a selection is made, like other car washes do. If it did, I would have chosen a $10 wash or would have paid with a credit card. But I paid $10 cash for a $7 wash. Instead of change, I received a receipt saying the company owes me $3 credit and I need to go to the office to get the money. But the office is never manned and there are no posted office hours. There is no phone number printed on the receipt and the phone number that is hand printed on the office window does not include an area code, so people who are not local would not know the complete number to contact the company. After 10 visits to a closed office to get my money, I called the phone number and they sent the change to me. But the manager totally ignored the bigger issue that by not telling people AHEAD OF TIME that the machine has no change, they are cheating people all the time. They are ripping off customers by not alerting them ahead of time that the machine has no change! Folks from all over the country come to [redacted] and get their car washed. Most are not going to be as dogged as I am to get their change, so the company is fraudulantly and inadvertently overcharging people again and again and they have no intention of correcting the situation! They don't even admit there is a problem.Desired Settlement: Revdex.com should alert RedLine that, by withholding people's change, they are committing consumer fraud. Revdex.com should require them to get their car wash computer reset to notify people when the machine is out of change BEFORE they make a car wash selection. All other local automatic car washes do that, so there has to be a way that this company can stop this unfair practice. And have them print their entire phone number on the receipt. I only want to know if the Revdex.com is going to do anything about this.

Business

Response:

Dear Ms. [redacted]:I am writing in response to your letter dated November 2, 2015 in regards to the complaint against my business, complaint ID [redacted]. This incident took place at our self-service car wash location in State College- this location is one of three and they only self serve location we operate. We do not have a manager on duty at all times at this location because the services are entirely automated. We do have a manager who visits the site on a daily basis to do cleaning and maintenance however there are no official office hours at this location. We have 2 other locations in State College- both of which are operated with managers from 8 am - 6 pm (7 pm prior to daylight savings).We are truly sorry for Ms [redacted]’s experience and for her impression that we are fraudulently operating our business. There is no truth to this claim - there is unfortunately no way for us to have our pay stations alert a customer when there is a problem with the change. We do stock our machines with change on a daily basis, however if a bill becomes jammed from a customer inserting a crumbled or torn payment, the system gives this auto default message because the change cannot be dispensed.We have taken Ms. [redacted]'s comments to heart and tried to resolve this manner over the phone with her but was unable to come to an understanding with her. We have created a new large sign with our phone number on the door and added our phone number to the bottom of the receipt so that it is more easily found. The phone number we have listed is to our fully staffed main location where our General Manager works and handles any issues full time.Again we apologize for Ms. [redacted]'s trouble. We have done what we can to remedy the issue, however when equipment is involved there are sometimes malfunctions that are out of our control. The only thing we can do is try to fix it as soon as possible.Please feel free to contact me at [redacted] or on my mobile at ###-###-####.Regards,Amy *. G[redacted] CFO, Managing Partner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.