We appreciate the feedback offered by [redacted] and offer the following.First and foremost, [redacted] is correct in stating we had a delayed responseWe sincerely apologize for this and it should never happenWhen the application was submitted multiple times, it was internally assigned to multiple representatives and we had a miscommunication as to which one was handling the applicationI can assure you this will be used as a training tool to prevent situations like this from arising again.As for the $a month reference, the amount of the payment ultimately is determined by the vehicle selectedPayments are often well below $and it is always up to the customer to determine if a new loan is in his/her best financial interestAgain, we apologize for the delay in our follow up and thank [redacted] for making us aware
We appreciate the feedback offered by [redacted] and offer the following.First and foremost, [redacted] is correct in stating we had a delayed responseWe sincerely apologize for this and it should never happenWhen the application was submitted multiple times, it was internally assigned to multiple representatives and we had a miscommunication as to which one was handling the applicationI can assure you this will be used as a training tool to prevent situations like this from arising again.As for the $a month reference, the amount of the payment ultimately is determined by the vehicle selectedPayments are often well below $and it is always up to the customer to determine if a new loan is in his/her best financial interestAgain, we apologize for the delay in our follow up and thank [redacted] for making us aware