Red Tower Regalia

I tried calling the company the phone is disconnected I try emailing them the email is no longer available I ordered my product on June 17th still did not receive any information about my product right now I just want my money back

This order was canceled and refunded on Sept25th,

*** [redacted] To the Revdex.com:attention [redacted] .11/06/I [redacted] would like to inform you all that I finally recieved my order from RTR on today.I would like to thank you and the Revdex.com for all of your assistancein helping to resolve this cituation.I wish RTR continued success with their business.However I will no longer be doing business with themThank you again; [redacted]

Revdex.com of Metro Washington DCNov (days ago)to me ---------- Forwarded message ----------From: [redacted] < [redacted] >Date: Fri, Nov 21, at 4:PMSubject: Complaint # [redacted] To: [email protected] note that my complaint, as listed in the Subject Line, with Red Tower Regalia has been resolvedI received the item which I ordered from them in the mail todayThank You! [redacted] , II, [redacted] ***Description: [redacted] "I predict future happiness for Americans if they can prevent the government from wasting the labors of the people under the pretense of taking care of them." -Thomas Jefferson

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The check came to us not signed, no amount on it, no name as who it is toJust "refund" in the "for" line Regards, [redacted]

To Whom It May Concern,This order has been shipped and delivered to the customer See attached.Regards,Paul S*Red Tower Regalia, Inc

A replacement check has been received and depositedThanks for your help

*** ***
While we appreciate your business, you appear to have neglected to read the production shipping times stated on the product information page and checkout pages regarding customized regalia. Since the apron and case are customized, it takes time to make the apron and case.
You also chose Standard Shipping which specifies "Usually ships in to days IF in stock or NOT customized regalia" at which point we are days since your order and within the stated ship preparation time for NON-CUSTOMIZED regalia. You ordered customized regalia, therefore we will ship the merchandise when it has finishing production (to weeks). We thank you for your patience.-Red Tower

This customer has been given the apron in the correct color IN PERSON on August 10, at the USC NJ in *** MI. This issue is resolved

Item not in stock. Communicated with customer and issued full refund

We apologize for this situation, but oddly enough your package among several were stolen from the *** *** after dropping them off and before they bothered to scan them in. We're in the process of reshipping multiple orders that were affected. Should be in the next day or two

This person is not a customer of Red Tower Regalia. No money has been transacted nor any product transferred. This person sent us a fez that was purchased elsewhere and asked us to modify it. We cannot do modifications and the fez was returned to the person (*** Tracking Number
***). Now, they are demanding that we GIVE them a free fez (worth ~$400) and are angry since we declined

Talked with the customer and an upgraded version of the apron he ordered was sent to him He is getting a deal, which is a bullion apron upgrade from what he paid for, which accounts for the issues and delay in getting the correct apron to the customer Return of the current apron is
necessary as well: Red Tower Regalia, *** *** *** #***, Falls Church VA ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: Their response is not trueful. Yes, they did find the fez that they misplaced and returned it to me. The owner of the company was so backlogged on his orders that he brought in an associate by the name of MrS*** to assist him. A series of telephone call were made between were back in forth. In addition, I have paperwork from the owner of Red Tower to back up my claim. The order was place in August and it is now January 2015. Buyers be aware of this companyRegards,*** ***

*** ***
While we appreciate your business, you appear to have neglected to read the production shipping times stated on the product information page and checkout pages regarding customized regalia. Since the apron and case are customized, it takes time to make the apron and case. You
also chose Standard Shipping which specifies "Usually ships in to days IF in stock or NOT customized regalia" at which point we are days since your order and within the stated ship preparation time for NON-CUSTOMIZED regalia. You ordered customized regalia, therefore we will ship the merchandise when it has finishing production (to weeks). We thank you for your patience.-Red Tower

talked with customer. refund sent

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me It took months and me contacting the Revdex.com, but I finally received my order
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   It took 8.5 months and me contacting the Revdex.com, but I finally received my order.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am...

rejecting this response because:  The check came to us not signed,  no amount on it,  no name as who it is to. Just "refund" in the "for" line .
Regards,
[redacted]

Have been in contact with customer and refund was sent.