Red Roof Inn & Suites Columbus

Dear *** ***,
Thank you for taking the time to tell us about your experience at the Columbus (West Broad Street) Red RoofI am sorry that your experience did not meet your expectationsPlease accept my sincerest apologies
At Red Roof, we strive to provide superior service to every
customer; therefore your feedback is very important to usI want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence
Please note that this problem was an exception to our practicesTherefore a credit refund in the amount of $will be issued to your account within days
We appreciate your sharing your concerns and I hope that you will give us the opportunity to better serve you in the near future
Sincerely,
*** ***
Owner
Red Roof Inn - Columbus (West Broad Street)

I reviewed the response made by the business in reference to complaint ID *** and once I receive the refund I consider the resolution is satisfactory to me