Red Roof Inn- Appleton

This is the response to the complain made for Red Roof InnWe have changed our hotel flag to Rodeway InnThere was a confusion with the guest and hotelThe guests reservation was made for Red Roof Inn but the flag changed before guest's chedateThe guest's friend who initially booked the
rooms paid the room rentonline but in the process of name change it was lostThinking about the inconvenience it has caused to both the guest and us we decided it is better for both of us to refund the guest and we have corrected our mistake and have already refunded the customer the full amount of $502.52.If there are any more questions please feel free to contact us. Thank you for your time and happy holidays.Rodeway Inn AppletonWCollege Ave.Appleton, WI-

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your help in this matter and hope you have a great holiday!
Regards,
[redacted]