Red Rood Inn

In October of 2019 I made a reservation for 7 rooms, for which I received confirmation with a very clear cancellation policy that states that as long as I cancel by 4 pm on the day of the check in there will be no penalty, I should mentioned that I made the reservation directly with the owner of the property over the phone, I got to the Hotel at 7:00 AM after a 20 hour drive from Miami to Ohio, they had no early check in available so I went ahead and cancel the reservation at that time and went to another hotel, a month later a noticed that the hotel billed the credit card for almost 2,000 dollars when I contact the property I was told that they will not give me a refund of my money I was disrespected by the owner, I went ahead and contacted customer relations since this is a Franchise, after reviewing everything including the emails I received with confirmation and the cancellation policy I mentioned they see that I am entitled to a refund, but they can't do anything if the property owner doesn't approve it, I escalated this issue to whom they told me was the higher rank I could get which is the Franchise Operation Director, *** I received an email from him basically saying that they are sorry but there are some things that they cannot resolve and this is one of those cases, without a reason, or explanation for their decision , at this point I am filing a complaint with the hope of getting some time of resolution because people or in this case businesses should not have the right to conduct business however they want to, this is the USA and there are rules and laws that should be followed.