Red Rocks Federal Credit Union

Dear ***, We apologize for the issues you encountered regarding your account and value your experience with Red Rocks Credit UnionWe have extensively reviewed the information provided and refunded the late payment feesAdditionally, we did receive your payment and no negative
information has been reported to the credit bureau. If you have additional questions please feel free to reach us at ***, we apologize for the inconvenience and hope we have the opportunity to serve you in the futureThank you for taking the time to speak to our team in an effort to remedy the situation. Sincerely,Red Rocks Credit Union

Ms*** ***, Thank you for your membership with Red Rocks Credit UnionWe take your feedback very seriouslyWe apologize for the inconvenience you experienced with updating your address and making a payment on your auto loanWe are happy to assist, you can reach us directly at
*** for additional questions A member of our team will also be reaching out to you to remedy the situationWe value your membership and experience with Red Rock Credit Union Please let me know if there is anything else you need from me Thanks! *** *** VP, Branding and Digital Experience ***

Complaint: ***
I am rejecting this response because: no contact has been made by the business in an attempt to remedy the situation nor have they addressed all of the issues.
Sincerely,
*** *** ***