Red Rock Nissan

Worst ever dealership I have dealt with. Very poor customer service. If you like being fleeced at closing use this dealership. When you can not get a price on a vehicle, just get up and walk away. Use but instinct. Don't be untimaded by the laughter and smove talking. Just walk away. Just Say'N

RedRock Nissan calls my personal phone for continued sales to the point it is harassing. I have called multiple times (greater than 4) and asked that they stop calling me. I have made it VERY clear that I will no longer do any business of ANY kind with this company simply based on their harassing business practices and they still continue to call.

It is hard to even give them one star.

I bought a brand new vehicle from this dealership. Too my suprise 2 months later, the manager calls and tells me that the dealership they traded it from had reported it stolen. I could have been arrested, let alone I have been in possession of stolen property for months!!!

The manager said they would have this taken care of quickly, but that was not the case. They did provide me with a rental vehicle, but that is when communication ceased. On multiple occasions the manager told me that I was on the front burner and they were shipping another vehicle to trade me into. Every time they told me it was being shipped, it was a lie. Nothing was happening but stalling. Every time I called to speak to the manager he was either in a meeting or not there. Often he would say, I will call you in minutes, but it was days later when I reached out to him, that I would get any response. We decided to drive up once when I was told that he was not in the dealership that day and suprisingly he was there. Again telling me a vehicle was being shipped. Again, another lie.

I tracked down the owner through their sister dealership in Salt Lake City. He responded quickly enough and told me it was being taken care of. He turned it back over to the manager, even after I informed him that the manager was lying, stalling and not following up with customers. What a stressful time this was. The manager told me that they were "going to take care of us beyond the vehicle for all this hassle." Another lie.

Finally after 3 weeks, the vehicle was not shipped, but driven to the dealership, only to save them money. We arrived at the dealership only to be passed of by this manager to another sales person. It took nearly 3 hours to get the vehicle into our hands because they didnt have the personnel their to swap running boards, which I told them would have to be done prior to our arrival.

Instead of the manager coming out to make things right or even apologize the salesman simply handed us our keys and said here you go.

Here we are more than a week later, paperwork has not been filed with the finance company and I am going to have to reach out to the owner again. After purchasing 50 vehicles in my lifetime, this has been absolutelty the most disreputable, dishonest, lacking in customer service dealership I have ever dealt with. I will discourage anyone I know from dealing with any of their dealerships.

STAY AWAY FROM RED ROCK NISSAN!!!

I am on SSI and we was told that we are being sold a reliable vehicle. However after 5 months we now have a tire sensor out, brakes need replaced, serpentine belt will soon need replaced, it shakes when we test drove it and we were told that the shaking while going the road could be fixed with an alignment that we have done and it did not fix the problem. The car beehas also been wrecked. This causes me great stress and anxiety on a daily basis and when I call Red Rock Nissan to try to resolve the issue. They only tell me that they didn't force me to buy it and don't want to fix the issue at all.

I am the caregiver for ***. She has a history of head trauma and mental disorders as well. I wasn't allowed to read the papers at all. She says you just glossed over the papers and said they was normal papers in a contract when you buy a car. It is well documented that she has head trauma, memory, comprehension, and problems understanding things. She shouldn't have been allowed to sign the papers. She says she felt she had to sign them. She has called you several times about the contract but she still doesnt understand. She thought the repairs would be handled by a warranty that you didn't sell her so she's obviously still comfused. I need to know how we can squash this contract because it was signed without her understanding and under duress.

Service department is awful. Initially when I purchased a truck through them there was a scratch on the truck. They fixed it but took 2 weeks. Told initially it would take a few days, then 4 days later I called and was told by a condescending service rep that "these things take time" and it would be another 3-4 days. Finally after 2 weeks and a bunch more runaround, it was finally finished. Decided to given service department another chance when it was time for routine maintenance. After 4 unreturned phone calls, two online scheduling forms that went nowhere and also using their "text us" feature; I gave up trying to schedule a service appointment. I spoke with a manager in the service department regarding their lapse and his excuse was "we've been having phone troubles" and "I can't fix a problem if I don't know about it", after I explained everything I tried to do to get an appointment.

Customer satisfied on 8/24/with tank of fuel provided by Red Rock Nissan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Contacted customer 11/30/loan was funded on 11/20/and payoff sent out priority over night on 11/30/Very sorry for the delay. Christ Walter

My personal information was released to an ex that I have a restraining order on. This information included what kind of car I purchased, the amount I pay monthly, when I purchased it and my address. I’m afraid this person might still have my personal information including my social security number.

I purchased a pre-owned vehicle from Red Rock Nissan with the extended warranty, I started having some strange issues with the vehicle not wanting to start and sometimes going in to safety mode to where the vehicle wouldn't drive over 35 MPH, when I had first taken my vehicle in to the dealership I was told that they had cleaned up a harness plug and plugged it back in because it was loose. I received my vehicle back from the dealership and not too much longer I had the same issues reoccur, however this time, once the vehicle went into safety mode my alternator and battery went out along with it and I had to move my vehicle out of traffic until a tow truck arrived, this is when I was first introduced to Nicole B At which time she was very polite and helpful and even gave me her cell phone number to 'contact her day or night' in case of an issue. During my vehicles visit they had replaced those two large components and there again the vehicle was returned to me. The vehicle has still had difficulty starting after replacing those components as well as a couple of other things throughout. I have had my vehicle to the service desk numerous times to try and get this issue resolved and have been told, every time since then that the problem 'is not presenting itself' so 'there is no way to diagnose the issue'. I have stated to the service department-specifically Nicole B on a number of occasions that this doesn't happen all the time, it is very sparatic and I would just like to find a resolution to the issue. I was understanding in the difficulty that the vehicle was not doing this every time they went to start the it and begin asking how I could make the job easier because the car kept being given back without any results. I then begin recording these instances and could see the frustration escalating with Nicole and her team as well. I have felt uncomfortable in the office since and have tried to pacify this developing grudge, but feel I have been unsuccessful in that as well as getting the issue with my vehicle resolved. My car has been sent to another dealership on a couple of other occasions by Red Rock and now I feel as if I am being pressured to trade out my vehicle or deal with the other dealership instead of being taken care of by the company that I made the original purchase from. I told Nicole that I was understanding in realizing that the other dealership may have additional resources that her department does not and feel that since I purchased the vehicle from red rock that the proper documentation to keep up on this would be to follow the same procedures (I bring the vehicle to them and and they go through their diagnosis or file the proper documentation to get it to the other dealership). She did resentfully until Marcus had been in contact with me. At this time I would like to expand on the situation in to which had made me feel pressured to get in to another vehicle or essentially be forced to allow Red Rock to give up on the vehicle. I received a phone call from Marcus C the sales person who originally sold me my vehicle and he had stated that he had heard from the service desk I was having trouble with my vehicle and asked if I would want to trade it out for something different. I had told him that I hadn't thought about it too much and really couldn't afford it but possibly-we arranged a meeting. I came in the next day to speak with him and he had re-ran my credit and told me that the only vehicle I could trade out for at that time (with a third row seat) was a Chevy Traverse which would increase my payments to being 50+ dollars more than it is currently. I then again expressed to him, I didn't have the finances and felt stuck. I asked him on a personal level, as I knew he wasn't an expert in services, what I should do with my vehicle in the mean time so that maybe I could arrive at a solution, he heard out my concerns and approached Nicole with them. Nicole returned, agitated, and repeatedly stated that she needed her loaner vehicle back and I had to take my vehicle back and had said that there again, they couldn't find the issue. I felt that the way in which she approached me and demanded the vehicle back (as if I were trying to keep it) was very hurtful and wrong, and I explained to her that I was not arguing that at all. I felt as if she was calling me a liar and still feel that this is unfair because I have done what I have been able to do in order to document these occurrences and am still having to deal with them and now the negative customer services being provided as well. Once I left I was frustrated at the situation and had forgotten to fill up the loaner vehicles gas, I had contacted them just before closing and asked them if there was anyway I could remedy this so I wouldnt be charged the additional fee, Marcus was the first to respond and had said that I could pay the receipt amount without additional charges, I asked that he send me this in a message so that there wouldnt be any discrepancies with it later, he sent it over a text in which I responded thank you in which he had just spoken with Nicole and she had said to him that 'she would cover it, and for me to just buy a car from Marcus'. Although I appreciate them covering the charge and trying to be playful and sarcastic in this event I feel that her intent was backed by spite and again felt like I was being pushed into anything but repairing my vehicle. I did not let that negatively reflect on my response with Marcus however and pushed forward with the conversation attempting to dodge any negative confrontation from that point. Since these occurrences my car still proceeds to break down and I have continued to contact Nicole by phone and text-and again, her demeanor has been negatively affected by the contact but I am at a loss as to what to do. I have told her my concerns multiple times and have been told that she is the 'one to talk to' in the service department and can see that when not agitated she can be great to work with however I can clearly see that I am no longer on her 'good side' and feel that my customer service experience as well as the product I received and the need of repair are all being affected in this negative vortex and have no where to turn. I have, as of today, attempted to get in contact with the other dealership and have not yet heard anything. I love my vehicle other than the issues it has had, I would love to keep it and get it repaired as I feel it would suit my family at that point. I dont feel comfortable going upside down on a loan or paying any more than I have to already. I would like to see the attitudes of the service people change in relation to this as I feel that I have been nothing but positive towards them and deserve the same in return I understand that tension is high with my multitudes of questions and the lack of findings but I feel this should not interfere with the quality of services I receive.

I test drove a truck on Saturday afternoon July 14th, 2018. The salesman, Josh M encouraged me to speak to the Finance person, Caleb. I told Caleb that we were long-time customers with *** and he said he could get us a better rate through ***, and they were having a special for July for an additional .5 percent reduction in the rate. He showed my wife and I the interest rate table with *** and our rate of 3.19 due to our excellent credit rating of 821. He did the paperwork and I signed a Retail Installment Sales Contract that I thought was with *** though I did not have the down payment, I was encouraged to sign the contract anyway. He also asked if I ever had a loan through ***, and I said I was not sure but had heard the name. I also asked about whether they could issue a coupon book and he stated they would if I wanted one but recommended electronic payment. There was work that needed completed on the truck, the windshield replaced and tow package kit installed. I was told I could bring the down payment and pick up the truck the next Friday, as I live in another town. On Sunday, July 15th, I experienced a recurring back issue that questioned my ability to work, so I called the salesman on Monday morning at 8:27 am and told him of my back issue, and said I would not be able to complete the purchase of the truck. The salesman gave me the dealership phone number and recommended contacting Tyson after the dealership office opened at 9 am. I placed a call at 9:17 and spoke with Caleb and told him of the situation. He said he would connect me with the sales manager Tyson. Tyson was not in and Caleb asked him to call me back. At 10:10 am, I called again and requested Tyson. I spoke with him about my health issue and said I would not be able to purchase the truck. He informed me I had signed a contract and could not show "buyers remorse" and stated the contract was binding because "they had already been sent the money" from "the financer". Upon further review of the contract, I realized there was no place that stated the financing was to be done through ***, and there was no contact information. The Seller section stated Red Rock Nissan and it also showed the dealership was the creditor. I had never been informed of this by Caleb and signed thinking the financing was through a credit union, not the dealership. I also contacted *** and was told there was no application, or money sent on behalf of the sale in my name. They showed no record.

Tyson was very rude, and stated he "needed to vent to me", complaining that I can't go in on a Saturday afternoon and "waste everybody's time" and also said if he was able to cancel that there would be fees and fines of 700, 800 and up to $1,000. He was belittling and arrogant and I finally told him "I understand your side, but I cannot take the chance of putting myself in the position of not being able to work and pay off the note." He did not respond. I said that if there were fees to let me know and if I needed to come back to the dealership and speak with him in person I would be able to do that in a few days. He said "I'll have to check things out and call you back."

Tyson has not returned my phone call and I have called twice since and he did not take my calls. I am extremely worried and upset about this and do not want my family put in a position of having to try to take care of this loan, and am left wondering since there's no response. I also do not want my excellent credit rating tarnished as I have always been diligent and honest about honoring my obligations.

Customer had requested a refund for 5,600.00 for repairs to a 2006 Dodge Ram 2500. Customer has agreed to a refund of 1,600.00 to resolve this dispute. Deals will not be responsible for payment or work performed from this day forward. Thank you!Chris W[redacted]Red Rock Nissan DLM

Red Rock Nissan will have customer wheels powder coated to resolve customer complaint.Thank you!

The dealership service department damaged the rims of my vehicle during a recent service visit. the service mgr. basically refused to admit to the damage and will not repair or replace my rims. They offered to have them buffed and that was unsuccessful at removing the damage.

On 10/14/17 I traded my 2013 Kia Optima In for a 2017 Nissan Altima and was told my credit was good and I qualified for for tier 1 financing @ 5.9% interest. I signed all my paperwork and off I went in my new car. Once I arrived home I realized I had forgotten my license plates and garage door opener so I called in and told Tory my sales guy to hold them for me until the following Friday 10/20/17 as I would be in grand junction to get the windows tinted on the car that day. When I went into the showroom to get the items I was approached by the finance guy and given a credit application for my husband to fill out because I needed to show more income in prefer to be qualified for a loan. I went home and told my husband of this, and he thought on it over the weekend and was very reluctant but signed it anyway. I faxed it to tony on Tuesday and texted him a picture of the paper as well. I have texted the finance guy several times without response back, I have texted the sales guy without any response back, I have emailed the red Rock Nissan website asking for the manager to contact me ASAP WITH NO RESPONSE BACK. And also as of today they have yet to pay off my loan with capital one for my Kia Optima they’ve had since I traded it in on 10/14/17. I don’t know what else to do to close this loan but I need answers!! Help!!

My husband and I bought a vehicle at the dealership on September 6th, 2017. The vehicle is a 2006 Dadge Ram 3500 diesel. We asked several times if the vehicle was inspected and were told every time that it had and that there were no issues with the truck. After the vehicle was purchase by us, we noticed some leaks under the truck. We then took the vehicle to a diesel mechanic to have it looked at. The mechanic then told us that the injectors needed replaced along with the fuel pump and possibly could need a new engine. The total cost, if a new engine was needed, would be $15,000.00. After closer inspection, it was deemed that the truck would need new injectors and a new fuel pump at a toal cost of $5,600.00. We then called the dealership to have this rectified on September 30th and left a message with no return call back. We called again on October 6th and spoke with the manager, Tyson, and explained the situation. He said he would call back in 20 minutes and I never heard back. I called and left two more messages that day with no return call back. We then called on 10/09/17 and 10/10/17 and left messages with no rerun call back.