RED ROBIN INTERNATIONAL

We have been in communication with Mr[redacted] since 1/2/We have issued the refund he requested and provided him additional compensation for the error that occurred

[redacted] contacted our Guest Relations team directly through our online form on 7/12/A Guest Relations representative responded and resolved [redacted] concerns on 7/15/The advertisement in question was on the internet, but it was not promoted from any official Red Robin sites and was not an offer that we are offeringWith the feedback provided, we have addressed the customer service concerns with the restaurant in question

[redacted] concerns were addressed in an email that was sent directly to him from Red Robin on 10/11/at 9:am MSTWe take all concerns seriously and have been in consistent communication with [redacted] 's past concerns

Complaint: [redacted] I am rejecting this response because: Red Robin is not willing to provide any record of a resolution to the Revdex.comI remind both the Revdex.com and Red Robin that I choose to contact them using this medium for a reasonBy disregarding this medium, the company rejects this as a tool for communicating about experiences and incidentsThis is regrettable because this venue offers the company to provide a solution that others can see, next to the text of the complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the resolution is acceptable to me Thanks Revdex.com for expediting the process to make the business resolve the issue efficiently.Best, [redacted] ***

We appreciate these concerns being brought to our attentionWe will look further into this matter and will reach out directly to resolve

We appreciate these concerns being brought to our attentionWe will reach out directly to resolve

Complaint: [redacted] I am rejecting this response because: the issues were not resolved as per this message stated hereApparently the customer service from beginning to end is flawed with this business and resolution of issues is not important to themI filed a complaint that the customer service is horrendous in the restaurant and seems to be the same at the corporate levelThere have been no apologies and or compensation for the issues at hand and from a large chain restaurant I would have expected way better service and understanding of the issueI have already reported this horrible service to all my friends, family, coworkers and more and to make sure no one ever will eat at the Red Robin chain again Sincerely, [redacted]

Shelia has already been in contact with Red Robin Guest Relations on 8/30/We were able to address her concerns and resolved the matter internally

We will reach out to personally to respond to his concerns

We appreciate [redacted] feedback and will address [redacted] concerns by reaching out to [redacted] directly

I would like to be to be contacted by the business, receive a sincere apology and a compensation for the mistreatment

We appreciate this matter being brought to our attention and will be happy to assistWe will reach out to resolve personally

Initial Business Response / [redacted] (1000, 6, 2015/12/17) */ WE appreciate [redacted] comments and will follow up with her directly

We appreciate [redacted] ’s feedback and have already addressed her concernsShe reached out to us directly on 10/and we responded on 11/