RED ROBIN INTERNATIONAL, INC.

We at Red Robin take all comments we receive from our guests very seriouslyWe have been in consistent communication with *** *** to address his past concernsWe will reach out to address *** *** most recent concerns

Initial Business Response /* (1000, 6, 2015/07/14) */
We apologize for Mr***'s experience at one of our Red Robin locationsI have accessed his case on our system and will immediately respond to his concernsWe appreciate his sharing his frustration so we can resolve his issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/12/22) */
We appreciate *** feedback and will address her issue by reaching out to her directly
Initial Consumer Rebuttal /* (3000, 8, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response
from Red Robin's corporate office was this: "The marketing insert that is displayed in the lobby, which I have attached to this email, does state the holiday-themed gift cards cannot be used until hours after purchaseI apologize if this was not made clear on the back of the card and I am sorry that this was not explained to you in the restaurant." I purchased the gift cards in the bar, where there was no marketing insertThe gift card states that it is good on the next visit - nothing about hours must elapseThe gift cards and the marketing display mentioned do not impart the same informationThe cards themselves need to specifically state that they cannot be used until hours after purchase, at the very leastBest case scenario is that the gift cards can be used any time after purchase
Final Business Response /* (4000, 10, 2015/12/29) */
We appreciate *** feedback and will address her concerns by reaching out to her directly
Final Consumer Response /* (2000, 12, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am hopeful that by bringing attention to the problem with the gift cards not being available for immediate use, or at least making that wording available on the gift cards themselves, that the Red Robin Corporation will make the changes necessary to provide their customers with accurate information about these gift cardsTo not make them immediately available, or at least have that information printed on the gift cards themselves, is misleading to the customer

We appreciate *** *** feedback and will address his concerns by reaching out to him directly

We appreciate *** ***'s feedback and will address ***'s concerns by reaching out directly

*** *** contacted our Guest Relations team directly through our online form on 7/12/A Guest Relations representative responded and resolved *** concerns on 7/15/The advertisement in question was on the internet, but it was not promoted from any official Red Robin sites and was
not an offer that we are offeringWith the feedback provided, we have addressed the customer service concerns with the restaurant in question

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We will respond to these comments by reaching out directly to resolve

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile the company was unwilling to change their current
method of advertising the "holiday gift card offer"; they did offer me a gift card to offset my original expense
Sincerely,
*** ***

We will respond to these comments by reaching out directly

Initial Business Response /* (1000, 10, 2015/12/15) */
WE appreciate *** feedback and will contact this guest directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We have been in communication with Mr.*** since 1/2/We have issued the refund he requested and provided him additional compensation for the error that occurred

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I've not heard back from the company and would like them to treat this process seriously and document their response in writingThere will be no phone calls.
Sincerely,
*** ***

We no longer offer physical cards in our loyalty program and this was communicated via email on 1/3/We will reach back out and are happy to clear up any confusion

We will reach out personally to address the concerns brought forth

[redacted] concerns were addressed in an email that was sent directly to him from Red Robin on 10/11/2016 at 9:31 am MST. We take all concerns seriously and have been in consistent communication with [redacted]'s past concerns.

We appreciate these concerns being brought to our attention. We will reach out to the guest to resolve this matter personally.