Red Rhino Roofing

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Our business is roofingWe typically do not re-install, or guarantee existing gutter guards once removed from a homeowners gutters during the installation of a new roofThis is based on the inability to correctly re-install the gutter guards that are either old or damaged prior to installationThis is explained to every homeowner prior to the installation of a new roofHowever we are always willing to help every customer with any issues they encounter and this situation is no different Unfortunately [redacted] ***, the sales and contact person that worked with the homeowner, became very ill suddenly and passed away on Wednesday October 14th All correspondence has been very limited making Red Rhino Roofing unaware of any issuesWe would be more than willing to assist this homeowner with correcting any damage that may have occurred during the installation of his new roofPlease contact us directly either through our main email or phone number listed below Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will allow Red Rhino Roofing to correct the damage done to the existing gutter guards , but it is not accurate to state that the gutter guards were removed as they were not, they were damaged so that they do not fufill the function for which they were installed , nor was I advised that Red Rhino Roofing would not be responsible for damage done while installing a new roof Had I been told that in advance I would have used another company Mr D [redacted] told me if they damaged the gutter guards on the second story, the Company would repair them My e-mails to Mr D [redacted] to have this situation rectified go back nearly a year ago to November 5, Final Consumer Response / [redacted] (3000, 16, 2015/11/23) */ I have not been contacted by Red Rhino Roofing as promised Final Business Response / [redacted] (4000, 20, 2015/12/14) */ We requested in the prior complaint for Mr[redacted] to please contact us directly to describe exactly what he wants done to repair his gutter guardsWe will make the service call as soon as we know what to repair He can contact us either with a phone call or email [redacted] @gmail.com or XXX-XXX-XXXX Thank You [redacted] Red Rhino Roofing

[redacted] made sure my work got done quickly, extremely well, and at a fair rateI would definitely call [redacted] for an estimate for anything I need to have done in my home He is very conscientious, reliable, respectful, and attentive to making sure work is done properlyI am a fussy customer, but I am very satisfied with the work doneTo get quality work at a fair price is extremely rareI feel fortunate to have found ***, and I feel very comfortable highly recommending him to anyone who needs to have work done on their homeSo far, the work I had him do was roofing

Initial Business Response /* (1000, 5, 2015/10/20) */
Our business is roofingWe typically do not re-install, or guarantee existing gutter guards once removed from a homeowners gutters during the installation of a new roofThis is based on the inability to correctly re-install the gutter
guards that are either old or damaged prior to installationThis is explained to every homeowner prior to the installation of a new roofHowever we are always willing to help every customer with any issues they encounter and this situation is no different
Unfortunately *** ***, the sales and contact person that worked with the homeowner, became very ill suddenly and passed away on Wednesday October 14th All correspondence has been very limited making Red Rhino Roofing unaware of any issuesWe would be more than willing to assist this homeowner with correcting any damage that may have occurred during the installation of his new roofPlease contact us directly either through our main email or phone number listed below
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will allow Red Rhino Roofing to correct the damage done to the existing gutter guards , but it is not accurate to state that the gutter guards were removed as they were not, they were damaged so that they do not fufill the function for which they were installed , nor was I advised that Red Rhino Roofing would not be responsible for damage done while installing a new roof Had I been told that in advance I would have used another company Mr D*** told me if they damaged the gutter guards on the second story, the Company would repair them My e-mails to Mr D*** to have this situation rectified go back nearly a year ago to November 5,
Final Consumer Response /* (3000, 16, 2015/11/23) */
I have not been contacted by Red Rhino Roofing as promised
Final Business Response /* (4000, 20, 2015/12/14) */
We requested in the prior complaint for Mr.*** to please contact us directly to describe exactly what he wants done to repair his gutter guardsWe will make the service call as soon as we know what to repair
He can contact us either with a phone call or email
***@gmail.com or
XXX-XXX-XXXX
Thank You
*** ***
Red Rhino Roofing

Initial Business Response /* (1000, 5, 2015/10/20) */
Our business is roofing. We typically do not re-install, or guarantee existing gutter guards once removed from a homeowners gutters during the installation of a new roof. This is based on the inability to correctly re-install the gutter guards...

that are either old or damaged prior to installation. This is explained to every homeowner prior to the installation of a new roof. However we are always willing to help every customer with any issues they encounter and this situation is no different.
Unfortunately [redacted], the sales and contact person that worked with the homeowner, became very ill suddenly and passed away on Wednesday October 14th 2015. All correspondence has been very limited making Red Rhino Roofing unaware of any issues. We would be more than willing to assist this homeowner with correcting any damage that may have occurred during the installation of his new roof. Please contact us directly either through our main email or phone number listed below.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will allow Red Rhino Roofing to correct the damage done to the existing gutter guards , but it is not accurate to state that the gutter guards were removed as they were not, they were damaged so that they do not fufill the function for which they were installed , nor was I advised that Red Rhino Roofing would not be responsible for damage done while installing a new roof . Had I been told that in advance I would have used another company . Mr D[redacted] told me if they damaged the gutter guards on the second story, the Company would repair them . My e-mails to Mr D[redacted] to have this situation rectified go back nearly a year ago to November 5, 2014
Final Consumer Response /* (3000, 16, 2015/11/23) */
I have not been contacted by Red Rhino Roofing as promised .
Final Business Response /* (4000, 20, 2015/12/14) */
We requested in the prior complaint for Mr.[redacted] to please contact us directly to describe exactly what he wants done to repair his gutter guards. We will make the service call as soon as we know what to repair.
He can contact us either with a phone call or email.
[redacted]@gmail.com or
XXX-XXX-XXXX.
Thank You
[redacted]
Red Rhino Roofing

[redacted] made sure my work got done quickly, extremely well, and at a fair rate. I would definitely call [redacted] for an estimate for anything I need to have done in my home.

He is very conscientious, reliable, respectful, and attentive to making sure work is done properly. I am a fussy customer, but I am very satisfied with the work done. To get quality work at a fair price is extremely rare. I feel fortunate to have found [redacted], and I feel very comfortable highly recommending him to anyone who needs to have work done on their home. So far, the work I had him do was roofing