Red Light, Green Light, Eat Right

Review: The red light green light eat right company makes it very appealing to subscribe to their site that will help children with obesity, but once you sign up for the monthly fees--it is impossible to unsubscribe! I have already made a complaint before and they promised to cancel my account and refund my money, but it has not happened. They actually continue to take the monthly payment off of my credit card--even though they promised that it would stop and that my account has been closed.Desired Settlement: I want my account to actually be cancelled, for my money to be returned for the two months that I have been trying to cancel ($33 CND) AND for no further payments to be taken from my credit card each month.

Business

Response:

I apologize for [redacted]'s inconvenience. We have had recent trouble with our website and I am working hard to refund her money. I have been in close correspondence to let her know of the issue. As she does not live in the United States, I can't simply send her a check through my checking system. Therefore, I must wait for the website technical glitch to be resolved so I can refund her credit card. I am working hard to get her money back to her as soon as possible. It is more difficult since she is not in this country but I absolutely guarantee that she will be paid back all the money she is owed as soon as possible.

Business

Response:

I apologize for [redacted]'s inconvenience. We have had recent trouble with our website and I am working hard to refund her money. I have been in close correspondence to let her know of the issue. As she does not live in the United States, I can't simply send her a check through my checking system. Therefore, I must wait for the website technical glitch to be resolved so I can refund her credit card. I am working hard to get her money back to her as soon as possible. It is more difficult since she is not in this country but I absolutely guarantee that she will be paid back all the money she is owed as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The "red light green light"business has still NOT resolved the issue and another payment has come off of my AMEX account as of January *, 2014. Please do not consider this complaint as resolved. [redacted] has sent me an email, but she still has not refunded ANY of my money and now owes me another $16. 32 Canadian.

Sincerely,

Consumer

Response:

At this time, since filing my second complaint I have not been contacted by Red Light, Green Light, Eat Right regarding complaint ID [redacted].

Sincerely,