Red Hawk Fire and Security Monitoring

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Sent: Thursday, December 10, 10:AM To: [redacted] [email protected] Cc: drteam < [redacted] > Subject: RE: Revdex.com Case # [redacted] - Account # [redacted] Ms [redacted] : We have received your Revdex.com Complaint and have reviewed the information on the account and pulled all phone calls related to the matter of service The initial service call September 10, you were quoted service cost for an inspection of the system that was not working On September 28, [redacted] was quoted $for the installation of the equipment We did not however cover any further costs when the technician had to return and it is unacceptable to not be on time for an appointment and to not have the proper equipment This was addressed with our service vendor We agree that a credit of $should be applied We have credited your account for the $leaving a balance owed of $ Thank you for being a valued customer of Red Hawk Fire & Security If there any other concerns, please do not hesitate to contact me Respectfully, Michelle B [redacted] Customer Care Supervisor Red Hawk Fire & Security Monitoring 1-866-882-1-713-652-1-713-752-– Fax Line Michelle.B@redhawkus.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Thursday, December 10, 2015 10:22 AM To: [redacted][email protected] Cc: drteam <[redacted]> Subject: RE: Revdex.com Case #[redacted] - Account # [redacted]     Ms. [redacted]:   We have received your Revdex.com Complaint and have reviewed the information on the account and...

pulled all phone calls related to the matter of service.  The initial service call September 10, 2015 you were quoted service cost for an inspection of the system that was not working.   On September 28, 2015 [redacted] was quoted $565 for the installation of the equipment.  We did not however cover any further costs when the technician had to return and it is unacceptable to not be on time for an appointment and to not have the proper equipment.  This was addressed with our service vendor.   We agree that a credit of $130.91 should be applied.    We have credited your account for the $130.91 leaving a balance owed of $760.00.    Thank you for being a valued customer of Red Hawk Fire & Security .  If there any other concerns, please do not hesitate to contact me.   Respectfully,     Michelle B[redacted] Customer Care Supervisor Red Hawk Fire & Security Monitoring 1-866-882-3872 1-713-652-8841 1-713-752-5685 – Fax Line Michelle.B[redacted]@redhawkus.com