Red Bluff Health & Fitness

Review: I requeste a month to month membership and was told membership would simply end when payment stops. Was told by two different employees the very same

I requested a month to month membership and was told membership would simply end when payment stops. Was told by two different employees the very same thing when I told them I wanted to end the month to month membership. This business is highly unprofessional and communication stinks. One employee which I approached regarding this issue, she was behind the counter helping members, I told her that I wanted to end my month to month, her reply was "ok, I'm just the janitor and I'll take note of it".Desired Settlement: Remove me from collections.

Business

Response:

Business' Initial Response

2009 Consumer was a previous member.

July 31, 2012 Consumer reinstated her membership,

signing up for a month-to-month

membership.

Aug. - Oct. 2012 Consumer paid membership on time.

Nov. 15, 2012 A late notice was mailed to consumer

for November dues.

Dec. 5, 2012 Consumer called and left a message for

our manager.

Dec. 6, 2012 Our manager called consumer and

explained our contract and cancellation

policy, which is stated on her contract.

Consumer indicated she wanted to

cancel her membership and understood

she owed for November dues.

Manager stated she would waive the

November late charge as a courtesy,

and make December her last month, as

this was pre-paid at time of sign up.

This is membership policy and stated

on the contract. As an additional

courtesy, manager also accepted

consumer's verbal request to cancel

contract. Membership contract states

all cancellations and membership

changes must be done in writing.

Dec. 6, 2012 Manager sent out a cancellation letter

recapping what she and consumer

spoke about, clearly stating consumer

still owed for Nov. 2012.

Dec. 17, 2012 Courtesy call was made to consumer.

Consumer did not return call. Nov.

dues still had not been paid. A late fee

was added to account and another past

due notice sent.

Jan. 8, 2013 Courtesy call was made to consumer.

Consumer's daughter said she

was busy and would not take a

message. Consumer did not return call.

Nov. dues still had not been paid.

Jan. 15, 2013 Additional month's late fee was added

to account and another past due

notice sent.

Feb. 8 Courtesy call was made to consumer.

Consumer did not return call.

Feb. 15, 2013 Additional month's late fee was added

to account. Another past due notice

Sent, along with notification, that if

amount due was not paid by March 15,

2013, account would be sent to

collections.

March 15, 2013 Consumer's account was terminated and

sent to collections for $60.00. $30.00

was for Nov. 2012 membership dues,

$30.00 was for Dec., Jan. and

Feb. late fees. Nov. late fee had been

waived as a courtesy on Dec. 6, 2012.

- $60.00 is currently owing by consumer.

- No mail or notices were returned undeliverable.

- Consumer did not return calls or contact us after

December 6, 2012.

Every effort was made by us to help and work with consumer.