Rector Motor Car Company

Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ Waylon Barnes (Branch Manager) at Enterprise will be contacting the customer for an additional apologyThis charge should have never happenedWe have reimbursed the customer and the customer has already cashed the check [redacted] has emailed customer with an apologyResolution has been made Thank you Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/09/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did get my $Thank you I don't actually think the Revdex.com complaint did it thoughI finally had to have Audi of America call the dealershipThat is what finally got things moving I believe I consider this matter settled (after only >months)

Initial Business Response /* (1000, 5, 2016/01/26) */
We have an account with Enterprise Rent a Car. We gave them a purchase order to charge us for this rental and not the customer. Enterprise Rent a Car charged this customer in error. We have sent the customer a check for this amount and have...

contracted the customer to tell her we are very sorry, she should have never been billed.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Rector Audi gave me a call to apologize and promised to send a check to cover the rental car amount. However, the check was only sent after they had posted their response to Revdex.com and another follow-up call from me.

Initial Business Response /* (1000, 7, 2015/09/14) */
Waylon Barnes (Branch Manager) at Enterprise will be contacting the customer for an additional apology. This charge should have never happened. We have reimbursed the customer and the customer has already cashed the check. [redacted] has...

emailed customer with an apology. Resolution has been made.
Thank you.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did get my $128. Thank you.
I don't actually think the Revdex.com complaint did it though. I finally had to have Audi of America call the dealership. That is what finally got things moving I believe.
I consider this matter settled (after only >7 months).