Recology Yuba Sutter Transfer Station, MRF, & Office

Thank you for the opportunity to respond to this customers complaintWe are obligated to provide service in the Plumas Lake area and the owners are liable to ensure their occupied properties have service and services are paid forTo further explain this obligation please
visit ***Go to the Local Government - Laws, Regulations & Code - County Ordinance CodesThe customer whom made the complaint started service in We received one payment from her in We bill quarterly in advance, sent out notification to the customer and the owner quarterly on any unpaid balances dueWe hold a hearing for the owners once a year in June/JulyWithout payment being received the owner's property taxes were assessed for the unpaid balance and this balance was removed from the accountOur records do not show a call to cancel service in September of For auditing reasons we asked for proof of when the customer moved from this locationWe received notification from the postal service of a mailing address change in January and then a voicemail on 2/7/stating she moved in SeptemberWe went ahead and cancelled the service and waived the closing balance of $There was a payment of $received on 2/26/leaving a credit balance of $to date

I am rejecting this response because: I DO NOT RESIDE AT THE ADDRESS IN QUESTION!!!! IT IS NOT MY BILL!!!!!