Receivables Management Solutions Inc

We are very
sorry for any confusion or inconvenience, as that is never our intent. Being in
business for almost 99 years, customer focus and satisfaction has always been
our priority. Whenever an "estimate" of repair time is given, it is
just that, an estimate. It's done that way because in...

situations like an
accident, it is impossible to know what you will uncover when you get into a
damaged vehicle so the window of possible other findings is left open. In
regards to the condition of , the vehicle after repair, we apologize that it did not meet the customers expectations. We pride ourselves in delivering a completed product and in this caseapparantly fell short of that goal. 
As for the
finish on the underside of the Hood, it comes from the factory with a flat
finish verses a typical glossy exterior finish. With the repairs that were
included in the initial estimate, all were completed as stated.
Again, we
sincerely apologize for the inconvenience at the pickup of the vehicle, however
we feel a monetary request of $500 to cover the Insurance deductible is not a realistic expectation. In this case the vehicle initially did not meet the customers expectations, however, we did immediatly correct the customers concerns. As always, all our repairs are completly guaranteed and we will stand behind them. At the customer request of taking the vehicle elsewhere for an inspection, we are confident that it will pass inspection and we will be more than happy to go over it with the customer as well. As a continued attempt of goodwill, we would like to offer our customer ano charge complete vehicle detail at there convienience.