Realtytrac.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI still believe they are being deceptive in the advertising on their website Here is another example: This property was listed as a "HOT OPPORTUNITY" which is defined as: "Get insight into the best potential foreclosure deals in your areaSign up now for a 7-day free trial to view our r Hot Opportunity foreclosure listings." [redacted] *** [redacted] ** [redacted] "get full address with free trial" "sign up for more details" Now, that I have fallen for this deception before, and have been given the disclaimers over the phone and in writing! I am aware of checking for the latest listing datesWhich in this case with the above property, is the top and newest, listing for bank owned homes in Dublin, CaThe top listing is dated 8/24/2012! Almost three years oldNow looking further down under "Price History" it was sold on 8/6/It was recorded as sold even before RealityTrac even listed itI feel that I can look at the site all day long and not find one actually still bank owned FORECLOSURE HISTORY Find out if this property has any current or prior foreclosure actionsSign up for free or current members may log inThis is also from the websiteAnd again screaming "Sign UP!" "Find out if this property has any current or prior foreclosure actions" The average person would look at the word "current" as meaning up to date informationAm I reading to much into the "HOT OPPORTUNITY" stamp at the top of the list? I do not understand why they are not tied to a multiple listing service or some other way for them to keep track of all these "Properties" instead of just posting a disclaimer"Sorry, we didn't know it was sold" Where do they get this information? From other websites? This company takes NO RESPONSIBILITY for its own contentWould you like your real estate agent to drive you around to different properties and then say, "Sorry, I didn't know it was sold" (two years ago!) I would fire him immediately! This is RealityTrac's business to list and sell CURRENT property INFORMATION! If nothing else they can at least program listings to fall off and get "reviewed" every days Regards, [redacted]

Member registered for a 7-day free trial of RealtyTrac on 1/1/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was to be charged the first monthly subscription fee on 1/8/at 3:PM PDT The customer sent an email to the Technical Support team on 1/8/at 6:PM PDT claiming to have cancelled on 1/2/There were no calls or emails requesting cancellation prior to 1/8/and there were no logins on the date the customer claimed to have cancelledThe email was responded to on the following business day explaining there was no previous record of cancellation and advised the customer to call the Membership Services team to discuss the chargeThe customer called the Membership Services team on 1/10/and a refund request was submitted for further reviewAfter reviewing the account, although no refund was due, RealtyTrac issued a refund to the account of $as a one-time courtesy on 1/10/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I don't expect them to admit that they make their money off of scamming people, or for them to admit that for the past year they have been preventing people from cancelling the subscriptions that they clearly never intended to get in the first placeThey don't mention in their response that when I spoke with them they admitted that their system shows I never once logged onto their site, or used their productEven though they admit that they can see that I never once logged on and used their product, they still won't do anything to compensate me for all the money that they took from me after I contacted them to cancel my trial membership It is clear from their response that their whole product model is designed as a scamThey lure people in with the free trial offer, then prevent them from cancelling while silently billing them without ever sending an invoice, receipt, or statement; not even electronicallyThey are a total scam Regards, [redacted]

The Member registered for a 7-day free trial of RealtyTrac on 10/9/ The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription fee The terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThis account was not cancelled within the day trial period, and the account was charged the monthly subscription fee beginning on 10/16/ The member called to inquire about the charges on 1/7/The Representative explained that there was no previous record of cancellation madeThe Representative proceeded to cancel the membership and sent an email confirming the cancellation to the email address provided by the member during registration which also included the confirmation number [redacted] The member threatened to harass the call center unless all funds were returnedThe representative explained the Terms of Use agreed upon at the time of registration and offered to submit a refund request for further review Although no refund was due, RealtyTrac issued a refund of $on 1/7/as a one-time courtesyBased on the Terms of Use, the charges are considered valid and no further refund is due at this time

Member registered for a 7-day free trial of RealtyTrac on 10/1/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the monthly subscription fee on 10/8/ All members agree to call during business hours (Monday - Friday 7:00am - 6:30pm Pacific Time and Saturday - Sunday 8:00am - 4:00pm Pacific Time) should they choose not to continue the service The member called to request cancellation on 10/14/2014, well after the trial period had endedThe representative processed her cancellation and advised she would have access to the service until 11/8/at which point the account would terminateThe representative explained the terms that were agreed to upon signup, which states that charges on accounts are non-refundable The account is not eligible for a refund due to the Terms of Use agreed to by the memberHowever, we can accommodate the member with complimentary exclusive website access for up to monthsThis offer has been noted on the account; please contact our customer service department at 800-550-or [email protected] to take advantage of this offer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be PARTIALLY satisfactory to me The business has already refunded me 1/3rd of what I paid them Had RealtyTrac simply sent me a billing statement every month I would not be writing this email now Whatever influence you have over business practices I encourage you to make every effort to make it a law that businesses notify the consumer via email or mail every time the business withdraws from the consumers account - the consumers bank account statement does not qualify for notifications If realty trac refunds me $total then I will consider this completely resolved As of now, it's only partial Regards, *** *

The member registered for a 7-day free trial of RealtyTrac on 7/27/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberAll members receive an email welcoming them to the service and explain the date the trial will convert to a monthly subscription as well as cancellation directions should the member choose not to continue past the day trial periodThis account was not cancelled within the day trial period, and the account was charged the monthly subscription fee beginning on 8/3/The member spoke to a representative on 1/10/to request cancellation and inquire about the chargesThe representative explained the Terms of Use agreed upon at the time of registration and offered to submit a refund request for charges dating back days, this is the maximum refund amount provided by the Terms of Use.In the case of billing disputes, members must contact the billing department within days of the disputed charge in order to receive consideration for a refund:“ In no event may Member dispute any charge or account billing hereunder later than ninety (90) days after such questionable account billing or other discrepancy should have been or could have been reasonably discovered by MemberOtherwise, except as required by applicable law, any and all such Member complaints are waived by Member.”It is unfortunate that several months’ time had elapsed before the charges to the account were disputed, and we were notified of the member’s desire to cancelThe time frame for credit card disputes is limited, and it is the cardholder’s responsibility to investigate charges that are unfamiliar to them in a timely fashionAlthough no refund was due, RealtyTrac issued a refund of $on 1/10/which is the maximum allowed as per the Terms of Use agreed to by the member

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

On 6/16/2016, member contacted RealtyTrac by phone for assistance accessing their account. Our records indicate the customer chose to upgrade from the $49.95 monthly subscription to a 6 month prepaid subscription for the cost of one additional month. The customer acknowledged that she understood... promotional rates are non-refundable per the Terms of Use.Our records indicate the customer contacted online support via email on 6/30/2016 demanding refunds and threatening to contact the BBB should the outcome be unfavorable. The customer claimed properties were erroneously marked as available but unwilling to provide examples. RealtyTrac is a foreclosure listing service, and as such, we do not take part in the sale or purchase of foreclosure property. The lists of distressed properties on the website are intended to be leads on homes that may be available for purchase, either from the current owner, or from the foreclosing lender who has repossessed the property. However, the posting of a property on RealtyTrac’s website is not a guarantee of availability It is important to be aware that many of these foreclosure properties are not “on the market”, posted on the MLS or being advertised as for sale. However, many investors successfully purchase foreclosure property by contacting the current owners directly, and making an offer on the property. We include the following disclaimer on all property pages:The information at this site is provided solely for informational purposes and does not constitute an offer to sell, rent, or advertise real estate outside the state in which the owner of the site is licensed. The owner is not making any warranties or representations concerning any of these properties including their availability. Information at this site and its property ratings are deemed reliable but not guaranteed and should be independently verified. RealtyTrac always recommends that customers sort the data by the most recent date to ensure they are viewing the freshest data available as the market can fluctuate. The membership is cancelled, and no further charges will be assessed unless the member chooses to reactivate her subscription again. The customer may access the service until 12/15/2016 at which time the prepaid membership plan will expire.

Many consumers sign up directly for the subscription service via a link labeled “Subscribe” which is posted conspicuously within the site navigation bar appearing on all pages of the website For users that are unsure of their desire to pursue a distressed property transaction or who simply want an opportunity to review the data offered by RealtyTrac, we offer a day free trial permitting them to make an educated purchase decision following their evaluation of the service The Trial Registration page advises users that by registering they are agreeing to the Terms of Use and Privacy PolicyOur Terms of Use are clearly visible on the page and summarized as: Your credit card will not be billed for the 7-day free trialCancel before your trial ends and you will not be billedIf you want to keep your account after the trial, do nothing and we will enroll you in a monthly subscription for just $per month until you cancel The free day trial offer is free of charge for a period of days Users who elect to utilize the trial offer are permitted premium access to the website for the entire day period and may cancel during the trial period without incurring any charges to their account Users that elect to keep the service are enrolled for a thirty day recurring membership at the conclusion of the trial period The free day trial period is not debited against the first days of paid service; rather it is provided free of charge in addition to any paid period RealtyTrac is able to provide a positive experience for thousands of users and we will continue to work with the small number of unsatisfied customers on a case by case basis as concerns arise

Member registered for a 7-day free trial of RealtyTrac on 11/20/ The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $ will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was to be charged the first monthly subscription fee on 11/27/but was declined due to insufficient funds by [redacted] Because there had still been no request for cancellation on 11/30/2015, the charge was attempted once more and processed successfully A billing agreement cancellation request was received from [redacted] on 12/1/at 9:43am on behalf of the customerThe customer also sent an email to the Online Support team on 12/1/threatening to file complaints online if a refund was not issued despite agreeing to the Terms of Use before completing the registration processThe customer was advised by the online support team that they do not have access to the account billing information and would need to call the Membership Services teamAs of 12/4/the customer had still made no attempt to call in to discuss the account or properly request a refund Although no refund was due, we have processed a credit of $in an attempt to resolve this complaint

Member registered for a 7-day free trial of RealtyTrac on 6/14/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registration The member’s account was cancelled 6/23/2014, after the day trial period, and the account was charged the monthly subscriptionThe member was issued a refund of $as a one-time courtesy on 6/23/ There are no items available to purchase on the site and the user will not be charged unless they choose to reactivate a paid subscription The information entered by the member at the time of registration is considered a business record and may not be removed from the systemThe free trial is intended as a one-time offer and we want to prevent people abusing that and signing up for the free trial multiple times with different names and e-mail addressesThe information is stored in an encrypted server as RealtyTrac meets the encryption requirements set by the P.C.Icouncil

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I don't expect them to admit that they make their money off of scamming people, or for them to admit that for the past year they have been preventing people from cancelling the subscriptions that they clearly never intended to get in the first placeThey don't mention in their response that when I spoke with them they admitted that their system shows I never once logged onto their site, or used their productEven though they admit that they can see that I never once logged on and used their product, they still won't do anything to compensate me for all the money that they took from me after I contacted them to cancel my trial membershipIt is clear from their response that their whole product model is designed as a scamThey lure people in with the free trial offer, then prevent them from cancelling while silently billing them without ever sending an invoice, receipt, or statement; not even electronicallyThey are a total scam Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did not curse or use abusive language toward any representatives & take offense that they have made this claimI was frustrated with their lack of knowledge, inability to provide assistance & the abruptness with how they handled our concernThe manager, [redacted] was very rude to my husband & hung up on him without any provocation other than an unsatisfied customer looking for a resolutionI understand that I chose to pay for a service after the day trialThat is not the complaintThe complaint is that multiple pieces information provided by RealtyTrac was out of date as confirmed by a foreclosure real estate agent in Austin, TXOut of date by a month or moreAfter the slander of my character by this company, I will gladly tell all to avoid using their websiteIf Revdex.com cannot help, then I will take this matter elsewhereThere are many people who have had negative experiences with this company & I am amazed you would still choose to be an advocate them Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I still believe they are being deceptive in the advertising on their websiteHere is another example: This property was listed as a "HOT OPPORTUNITY" which is defined as:"Get insight into the best potential foreclosure deals in your areaSign up now for a 7-day free trial to view our r Hot Opportunity foreclosure listings." [redacted] *** [redacted] ** [redacted] "get full address with free trial" "sign up for more details" Now, that I have fallen for this deception before, and have been given the disclaimers over the phone and in writing! I am aware of checking for the latest listing datesWhich in this case with the above property, is the top and newest, listing for bank owned homes in Dublin, CaThe top listing is dated 8/24/2012! Almost three years oldNow looking further down under "Price History" it was sold on 8/6/It was recorded as sold even before RealityTrac even listed itI feel that I can look at the site all day long and not find one actually still bank ownedFORECLOSURE HISTORYFind out if this property has any current or prior foreclosure actionsSign up for free or current members may log in.This is also from the websiteAnd again screaming "Sign UP!" "Find out if this property has any current or prior foreclosure actions" The average person would look at the word "current" as meaning up to date informationAm I reading to much into the "HOT OPPORTUNITY" stamp at the top of the list?I do not understand why they are not tied to a multiple listing service or some other way for them to keep track of all these "Properties" instead of just posting a disclaimer"Sorry, we didn't know it was sold" Where do they get this information? From other websites? This company takes NO RESPONSIBILITY for its own content.Would you like your real estate agent to drive you around to different properties and then say, "Sorry, I didn't know it was sold" (two years ago!) I would fire him immediately! This is RealityTrac's business to list and sell CURRENT property INFORMATION!If nothing else they can at least program listings to fall off and get "reviewed" every days Regards, [redacted]

Member registered for a 7-day free trial of RealtyTrac on 9/7/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription fee The terms state that if the trial account is not cancelled during the trial period, the account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the first monthly subscription fee on 9/14/ The member sent an email to [email protected] from the member on 2/28/requesting assistance with accessing the accountThe member was sent a response with the username and password that were created by the user at the time of registration as well as suggested some additional troubleshooting steps should they encounter any issues that could prevent them from successfully logging inThis email also instructed the user to call Customer Service should they experience any further difficulties The member sent another email to [email protected] on 3/8/advising us that she was receiving an error message during login indicating she was using an invalid usernameThe representative answering the support ticket noticed the email address entered by the user had been misspelled during their registration as they had left off the second “T” in [redacted] Our representative corrected the email address and responded to the member with the new login credentials for her account Because this was a created by the user online, it was the responsibility of the member to ensure they are entering correct information at the time of registrationAlthough the member is not eligible for a refund, we can offer up to months of complimentary service as we do want the member to get value from the time they paid forWe invite the member to contact Customer Service at [email protected] or ###-###-#### to take advantage of this offer which has been notated on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis is the rate $Realtytrac emailed me and not what you secretly billed me until I discovered and stopped it. Realtytrac failed not only refund the billed funds in excess to what they promote and tell pubklic, but FAILED TO DISCLOSED WHERE THEY GOT WRONG INFORMATION ABOUT MY HOME AND MEFOR ACCESSING TO SEE WHAT FRAUD CIRCULATES ON PUBLIC RECORDS ABOUT ME AND FROM WHERE REALTYTRAC GOT IT CHARGING $IS WRONGI stress that INFORMATION I was charged was only related to my identity and home and hence full refund rather than claiming that I needed your subscription for many months to view what is claimed about my identity and homeRealtytrac failed to explain where they got what they published about me and may even still circulate the *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** ** *** lended *** against my home to previous homeownerI sent the lender at address on realtytrac site request for information and my mail and envelope came back unopenedIf Realtytrac publishes information on their site they must backup it with facts and not to charge $for inspecting what they claim about me and my homeL***
Hi ***,
It’s nice to hear that you are still interested in using RealtyTrac.com as your primary source for finding foreclosure properties. To help make your decision a little easier, below are the promotions available
Option (Buy 2 months get 4 months FREE= 6 months for $99.95) Savings of $
Option (Monthly at $29.95)
Once you have reviewed your options, please contact me at 1-800-306-5877 or email me at*** with the promotion of your choice since these deals are subject to change and are time sensitive
Thank you and looking forward to your call or email

The email the customer is referencing stated that she must contact her account manager to take advantage of the promotional ratesThe customer instead chose to reactivate the account online at the standard monthly rate of $ On 9/19/2015, *** *** logged into RealtyTrac’s website with her previous username and passwordShe was advised via an online prompt that her account had expired, and that in order to view RealtyTrac’s foreclosure listings, she would be required to subscribe to the monthly membership, and be billed $upon reactivation. The customer changed her billing information and chose to use *** which required her to enter her *** account credentials and verify once more that she had selected the $monthly subscriptionAs she chose to reactivate her membership at that time by clicking “Reactivate”, she was billed $and agreed to a reoccurring monthly membership until she chose to cancel the accountThe process is very clear and prompts the user to verify the purchase on both the RealtyTrac and *** web sites. There was no request for cancellation until 2/22/when RealtyTrac was notified by *** that the customer chose to end their billing agreementThe account was cancelled and the customer has not been charged since the last payment was transacted on 2/19/All charges are considered valid per the Terms of Use agreed to by the member at the time of reactivation.RealtyTrac obtains property records and information from public record dataIf the customer believes there is a discrepancy in the data then we recommend verifying the data with the county recorder using the document numbers provided within the Transaction History section of the listingRealtyTrac does not modify the data that is received

Member registered for a 7-day free trial of RealtyTrac on 9/1/The terms of the trial are clearly stated on the registration page prior to submitting a form of payment for the monthly subscription feeThe terms state that if the trial account is not cancelled during the trial period, the
account automatically converts to a monthly subscription and the monthly fee of $will be charged to the account information supplied by the new memberThese terms must be agreed to by the registrant prior to continuing with registrationThe member’s account was not cancelled within the day trial period, and the account was charged the first monthly subscription fee on 9/8/2014. The member called the Sales and Promotions Department on 10/10/to inquire about charges to the accountAs it was outside business hours the customer was advised to call the Billing Department during the hours of 8am to 5pm Pacific TimeOur records indicate a second call was placed from the customer’s phone number on 10/27/but the call was terminated by the caller within seconds of connectingThe customer called a third time on 11/11/The representative processed her cancellation and advised she would have access to the service until 12/8/at which point the account would terminateThe caller was unable to provide any confirmation as proof of a previous cancellation at the time of their call and informed the representative they would contact RealtyTrac with the confirmation that would have been provided upon successfully cancelling the membershipThe representative explained the terms that were agreed to upon signup, which states that charges on accounts are non-refundable.Although no refund was due, we have processed a credit of $for the transaction dated 11/8/as that is the only charge that occurred after the customer’s initial call on 10/10/