Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me After Stephon taking the time to explain what is going onNow it makes senseWhen we could get Hoosier Contractors to talk with us, all they would say is your account is closed with usThat really doesn't give us much information Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
We pride ourselves on being experts in the claim handling process and we put a significant amount of time and money into each file before we even start the construction process. This is why we enter into an agreement with every homeowner with whom we do business. We train our sales force... to explain four vital elements of our agreement: 1. If the insurance company does not pay for the replacement work, the agreement is null and void; 2. We work with the insurance company to get the replacement work paid for; 3. If we get the insurance company to pay for the replacement work, you agree to let us do the work; and 4. The only cost to you is your deductible and any upgrades or warranties you choose. We do everything above board and by the book so we do not put ourselves or our homeowners in a position of committing insurance fraud. In this situation, the insurance company denied the replacement work and we got it approved after several months of working with the insurance company. We do our best to explain this process to every homeowner we serve. We have served thousands of homeowners in the greater Indianapolis area and the vast majority of the clients we serve are ecstatic with the service we provide. We are sorry there appears to have been a misunderstanding here, but this process allows us to provide the best service to the customers we serve. Since the complaint was filed with the BBB, the [redacted] have moved forward with Hoosier and the replacement work as outlined by the insurance company was completed on April 21, 2016.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me After Stephon taking the time to explain what is going onNow it makes senseWhen we could get Hoosier Contractors to talk with us, all they would say is your account is closed with usThat really doesn't give us much information Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]
We pride ourselves on being experts in the claim handling process and we put a significant amount of time and money into each file before we even start the construction process. This is why we enter into an agreement with every homeowner with whom we do business. We train our sales force... to explain four vital elements of our agreement: 1. If the insurance company does not pay for the replacement work, the agreement is null and void; 2. We work with the insurance company to get the replacement work paid for; 3. If we get the insurance company to pay for the replacement work, you agree to let us do the work; and 4. The only cost to you is your deductible and any upgrades or warranties you choose. We do everything above board and by the book so we do not put ourselves or our homeowners in a position of committing insurance fraud. In this situation, the insurance company denied the replacement work and we got it approved after several months of working with the insurance company. We do our best to explain this process to every homeowner we serve. We have served thousands of homeowners in the greater Indianapolis area and the vast majority of the clients we serve are ecstatic with the service we provide. We are sorry there appears to have been a misunderstanding here, but this process allows us to provide the best service to the customers we serve. Since the complaint was filed with the BBB, the [redacted] have moved forward with Hoosier and the replacement work as outlined by the insurance company was completed on April 21, 2016.