Realty One group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Hello, have not heard any response since my conversation with Mr [redacted] I never received my paperwork of the property of documents I have signed with Mr ***! Which he stated to Mr [redacted] that he prepares after closing escrow statements! When I sat down with Mr [redacted] and he was aware of the situation and very Clear I did not have any paperwork as he spoke with Mr [redacted] (per telephone call ) as I was sitting in the same room having this conversation, after phone call Mr [redacted] proceeded the conversation with me and stated he would gather my paperwork and call me within a few days , still no paperwork! Money I'm not worried about being the company has lack of loyalty nor acknowledges there clients! I'm sure there going to need it much more! So if someone can send me my paperwork I have signed would be great to me Mrs [redacted] thanks

Dear Revdex.com representative, Ms [redacted] was contacted the very same week that the complaint was sent to meUpon receiving the complaintI called Mr [redacted] and spoke to him about this incident, as he is the direct supervisor for [redacted] ***, an independent contractorMr*** was already familiar with this incidentHe indicated that he had already provided copies of all the documents that were requested several timesBy law, we are required to keep all transactional documents for years, so we would have no reason not to provide this informationIf documents that are being requested do not exist, then we cannot generate them, because they never existedSo, I called Ms [redacted] after my investigation of facts and explained to her our positionHowever, she was really not listening and her motivation is to get money from usMonies that we did not receiveHer expectations are not realistic As for finding a new home, the statements that Ms [redacted] has made are completely unfoundedAs an independent contractor [redacted] only gets paid when a transaction is completedWhen we sold Ms [redacted] 's home we had a signed contract in which she was obligated to pay us a fee according to her contractIn this case we got paid and there are no issuesBefore closing of the escrow [redacted] attempted to show replacements properties to Ms [redacted] [redacted] claims that on several occasions when they scheduled appointments there were other individuals that were accompanying Ms [redacted] whose behaviors were less than professional and cordial, and creating a very uncomfortable conditions during the showingsOn several other occasions when [redacted] attempted to schedule an appointment, Ms [redacted] stated that she was looking at properties with other agents and she did not have timeIn our business, as I mentioned before, we only get paid if we complete a transaction and if a client decides not to be LOYAL and use the services of another agent, we have basically wasted a lot of effort, resources and timeAfter the unacceptable behavior that was observed by us and the lack of loyalty and commitment to working with us, exclusively, our agent [redacted] decided to discontinue wasting time to arrange for showing Ms [redacted] properties and allow her to continue working with the other agents that she had shown interest in working withHer claim that we owe her money for her inability to find a home with the other agents in a timely manner, is not our problem, and we wish her the very best in her future endeavors.Thank you, and please let me know if I can be of any assistance.Sincerely[redacted] ***