Realcor Developments Ltd.

Complaint: ***
I am rejecting this response because: that is not the date that I was initially toldI was told a July date and not its pushed to August? No that is not okay and the situation has yet to be resolvedI stand by my complaint that Netspend has poor customer service and they are not forth right nor honestThis is beyond ridiculous!! I would like for something to be done immediately so that I can close my account and have nothing else to do with Netspend ever again!! Again, poor customer service and I'm confused as to why they are even in business.
Regards,
Andrae ***

To Whom It May Concern:We received complaint # *** filed with your office by *** ***Ms*** states that a refund to her card caused it to be blockedShe wants her funds releasedOn May 15, a credit posted to Ms***’s account from Darien Lake LodgeOur system
automatically blocked the account because there was no corresponding debit for that amount with that specific merchantOur Risk Management Department requested that the credits be reversed back to the merchant or she could send us copies of the original purchase receiptsWe received acceptable documents to remove the block three days later on May 18thNetSpend regrets the inconvenience that Ms*** has experienced as a result of the merchant creditsShe has been given our contact information should she have any additional questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning a refund check she has not received. On December 10, 2015, our system prompted Ms*** to send in documents to validate her account before activating her cardThese documents include her social security number, state issued photo ID, and proof of addressMs*** was informed on December 12th that we were still in need of validating her street address. With permission from Ms***, the account was closed and a refund check was issued. Refunds can take up to business days to be received and we have requested that a reissued check be sent to Ms***. NetSpend regrets any inconvenience that Ms*** experienced while attempting to access her funds. We apologize for the misinformation she was provided regarding the refund check process. She has been provided with our direct contact information in case she has any further questionsThank you, *** *** Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning the customer service she received while attempting to order a replacement card. Upon receipt of her complaint, we attempted to reach Ms*** on May 31, 2016, but we have not had the
opportunity to speak with her We can confirm that Ms***’s replacement card was received and activated on May 25. We apologize for the poor service that Ms*** experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with.We have provided her with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

Thursday, March 15, 2018To Whom It May Concern: Thank you for forwarding Ms*** additional comments.After review, we’ve determined that her claim was handled correctly. Ms*** did not report the disputed transaction within days from when they posted to her Card Account. Thank you for bringing this matter to our attention.Thank you, *** ***Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern: Thank you for forwarding Ms***’s complaint to usAs you requested, we addressed this matter directly with Ms*** on October 12, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business days
Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, *** *** Customer Experience Analyst Netspend, a TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning access to her funds.On April 22, 2016, Ms*** contacted us to perform a MoneyGram Cash Out from her account Ms*** was unable to withdraw her money from MoneyGram
and she requested the funds to be reversed back to her account balance On April 26, 2016, the funds from Ms***’s MoneyGram Cash Out were credited back to her account We spoke with Ms*** and she was able to access her money later that day We have provided Ms*** with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning a transaction on his account On May 21, 2016, Mr*** authorized a transaction with *** *** hotelOn May 31, Mr*** contacted us because the transaction was still
pending and he mentioned it had been cancelledWe requested documentation from the merchant stating they will not be collecting the fundsOn June 2, we received the document and released the funds back into Mr***’ available balance.Upon receipt of his complaint, we contacted Mr*** on June 2, to address his complaint and apologize for the inconvenience he experienced.We have provided Mr*** with our contact information and she he need any further assistance Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom It May Concern:We received complaint # *** filed with your office by *** ***Ms*** states that unauthorized transactions initiated on her card after it was stolen in while she was incarceratedShe’s requesting a full refund for the transactions completed from May 15,
until May 5, On September 6, 2015, Ms*** informed NetSpend that she wanted to dispute transactions that occurred after she was incarcerated on May 13, Our Disputes Department reviewed her request, and determined that no error was found on the transactions in questionWe’ve mailed Ms*** a letter concluding her disputes claim decision, and have included all documents that supported the outcome of her disputes claimNetSpend regrets any inconvenience that Ms*** experienced as a result of the disputes claim decisionWe have provided her with our contact information should she have any additional questions or concernsThank you,*** ** ***
Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: ***
I am rejecting this response because:I feel that I am being jerked around by both the merchant and netspendFurthermore I have the return documents that shows lowes finally picked up the merchandise
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I received the check today as of Feb19th in the amount of $I immediately took it to Walmart to cash (because I don't have a bank account) and it was immediately rejectedSo now I have a paper check worth nothingI WANT A MONEY ORDER OR CASHIERS CHECK OR WILL GO TO THE IRS AND LOOK FOR LEGAL OPTIONS
Regards,
*** ***

To Whom It May Concern:We received a rebuttal complaint # *** filed with your office by *** ***Ms*** states that she is working with the Social Security office and they have not sent anything to NetSpend to hold the funds for her deceased sonShe wants her check that we are holdingAs stated in our previous response, we received a death notification from Social Security Administration (SSA) for Ms***’s deceased sonThis type of notification blocks the account funds for days or until the SSA notifies us of their intentIf the SSA deposited funds after the death of the beneficiary, they may ask for those funds to be returned to the US Treasury / SSAWe are pending the remaining funds on Ms***’s account until we hear from the US Treasury / SSANetSpend regrets the inconvenience that Ms*** experienced as a result of the death of her sonWe have provided her our contact information should she have any additional questions or concernsThank you,*** ** ***Corporate Customer Response TeamNetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to thank Mr *** ***He listened to my concern and was helpfulI'm sorry it came to this complaintI really wish the customer service department could have done the same thingNetSpend is a good company as I have had my own personal acct with them for over yearsI recommend them to a lot of my customersIt's another reason this issue with them was so frustratingThank you again
Regards,
*** ***

Complaint: ***
I am rejecting this response because:No attempt made to issue provisional credit after the day investigation per regulation e that states if investigation takes more than days then a provisional credit may be issued
Regards,
*** ***

To Whom It May Concern:We received complaint # *** filed with your office by *** *** concerning the fees associated with her Netspend card The NetSpend packaging that the card comes with has important information that notifies the consumer of basic fees that are
associated with the cardThis information is also available on our website.On June 9, 2014, Ms***l signed up for her Netspend cardThe fee plan options available were our Pay-As-Yplan and our monthly $planMs***l chose the Pay-As-Yplan which she has been on for the duration of her time as a cardholderMs***l contacted our customer service on March 16th, concerned with the fees she has been charged for each transaction she has made during the history of her accountOur records indicate that Ms***l has contacted Netspend on multiple occasions; however, these calls were not regarding the fees she is chargedWe issued a courtesy credit to her at the time, but Ms***l was not satisfied with the amount credited.On March 21st and 22nd, I attempted to contact Ms***l by phone and email to address her concerns, including the fees she was assessedMs***l responded via email and stated she prefers to communicate through email onlyI offered an additional courtesy credit to her account, but she was not satisfied with this offer eitherShould Ms***l contact me further, I will be glad to address her concernsAdditionally, at Ms***l’s request, we have changed her fee plans to the $plan for both of her accounts.NetSpend regrets the inconvenience Ms***l experienced regarding the fees associated with her accountWe have provided her with our contact information should she have any additional questions or concerns Thank you,*** ***Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning a NetSpend Prepaid Visa card her son purchased We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who
opens a card account with us. When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is displayed on the inside flap of the card package and is visible to consumers prior to purchase. Our packaging also informs that the person activating the card must be at least years of age. Ms*** son purchased a Netspend card at WALMART on October 30, 2016. Ms*** attempted to activate the card, she contacted our Customer Service Department and she was informed that we require personal information in order to verify cardholder identity to allow full activation of the cardMs*** did not feel comfortable providing personal information and requested to have the account set to ‘Limited Use’The ‘Limited Use’ option allows the card to be used for PIN based transactions and in-store purchases only. Once all the funds are dispensed, the account will close and the card can be discarded because it cannot be reloaded. A member of our Corporate Response Team spoke with Ms*** on November 8, to discuss her son’s fundsWe confirmed the reason why the card was not working with “Limited Use’, is because her son was attempting to use the card for nstore purchasesMs*** requested to have a refund check mailed to her PO BoxMs*** should receive this check within business daysAs a courtesy, we reimbursed the in store fee for the purchase of the card We apologize for the poor service that Ms*** experienced with our Customer Service Department. We have reported this incident to the management staff of the customer service agents she spoke withWe have provided Ms*** with our contact information should she have any additional questions or concerns. Thank you, *** *** Corporate Customer Response Team NetSpend, A TSYS Company

Complaint: ***
I am rejecting this response because:The paper work I received from Nets pend clearly states the trial was a day trial but they allow an additional days for the delivery of the product totaling daysWhen I spoke to the rep with the merchant she said "I'm sorry ma'am but it's the 15tht day so your to late" that can't be true if they allow days
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I didnt know anything was taken off my card untill I got out of jail and found out then called and reported it missing which is in the days of finding out it happend, I made the claim as soon as I found out when I got out I cant make a claim if I never knew it was missing untill I got out and found out then I found out and notified the claim with them, Two on the commercial it say the card holder has ZERO LIABILITY as long as it was not me using the card which I have proved already
Regards,
*** ***

To Whom It May Concern: We received complaint # *** filed with your office by *** *** concerning a block on her account On December 26, 2016, Ms*** attempted to activate her new card account. Our system recognized that Ms*** had a previous negative
balance on another account and we automatically blocked the new account until the outstanding balance could be resolved. A member of our Corporate Response Team spoke with Ms*** on December 29, to address the block on her account. We were able to assist with having the block removed and Ms*** was able to activate her card account. We have provided Ms*** with our contact information should she have any additional questions or concerns Thanks, *** ** *** Corporate Customer Response Team NetSpend A TSYS Company