Realcor Developments Ltd.

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the options for reloading his Skylight Financial Paycard. On April 26, 2016, Mr. [redacted] requested reload options for his Skylight Financial Paycard through the online account center. Our...

Customer Service Department informed him that certain card programs, including his, have discontinued the ability to load Paycard accounts via MoneyGram. This change was effective as of December 8, 2015. We reached out to Mr. [redacted] on May 9, 2016, to discuss the overdraft fees he was assessed and options to reload his card. A refund for Mr. [redacted] overdraft fees was applied \on April 28. Mr. [redacted] has been provided our contact information should he have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:   Thank you for forwarding Ms. [redacted]’ complaint [redacted] to us.   We are sorry to hear that Ms. [redacted] had a bad experience with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents she...

spoke with to ensure that they receive appropriate coaching on our policies and procedures.   We attempted to reach Ms. [redacted] on October 17 and October 23, 2017 by telephone and email, but unfortunately, we were unable to speak with her.  We reviewed Ms. [redacted]’ account and our records indicate the last attempt to log on to the online account center was on October 19, 2017.  We emailed Ms. [redacted] and provided her with further information about the online account center verification process.    Her case has been assigned to a Corporate Customer Response Team Analyst, [redacted]. Should Ms. [redacted] contact our Customer Service Department, we have left notes on her account for her to be connected with [redacted] to further assist her with accessing her online account.   Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.   Thank you,   [redacted]. [redacted] Customer Experience Specialist Netspend, a TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by David [redacted].  Mr. [redacted] states that Netspend has not posted a cash load of $20.00 he made at Walgreens.  He’s requesting his money be posted for use.  On February 19th, 2016 Mr. [redacted] loaded $20.00 onto...

his Netspend card at a Walgreens which had not posted. On March 1st, I contacted Mr. [redacted] requesting that he send me receipt copies to reflect the cash load. We received the receipt copies and posted the credit to his account on March 4th.NetSpend regrets any inconvenience Mr. [redacted] experienced while waiting for the credit to post onto his card.  He has been given our contact information should he have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning his direct deposit that was not received.  He is requesting a refund for the transfer fee that was assessed to move his funds to the correct account. On December 23rd, 2015, Mr....

[redacted] was assisted by our customer service department and informed that his was placed into a different account under his name.  We transferred the funds to his correct account and a fee of 4.95 was charged for the transfer.  As a courtesy, we have refunded the transfer fee and placed it back into his account. We regret the inconvenience that Mr. [redacted] experienced as a result of incurring fees when he transferred funds to his new card.  We have provided him with our contact information should he have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Thursday, July 13, 2017 To Whom It May Concern: Thank you for forwarding Mr. [redacted]’ complaint # [redacted] to us. As you requested, we addressed this matter directly with Mr. [redacted]’ representative, [redacted], on July 12, 2017 by way of telephone. We emailed Ms. [redacted] the details of the...

actions to resolve their complaint that same day. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a NetSpend card that was mailed to his residence. He’s requesting for NetSpend to remove his information from our system and to not be contacted again. [redacted] has requested that we do not contact him.  We have canceled the card offer that was sent and have updated our systems to prevent future card offers from being sent to him.    Additionally, we have submitted a request to our Marketing Department in order to obtain information on how his name and address were obtained.  We will be mailing [redacted] a letter with the details on how the card order was generated. We regret any inconvenience [redacted] experienced as a result of this card offer.  Our contact information has been given should the potential cardholder have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the inconvenience she experienced while trying to order a replacement for a lost card.  She’s requesting a NetSpend card to be expedited with no fee.   On February 26, 2016, we...

spoke with Ms. [redacted] and addressed her concerns.  We apologize for the delay in ordering her card.  We ordered a replacement card at no cost, which she received and activated on March 1st.  NetSpend regrets any inconvenience that Ms. [redacted] experienced with ordering her replacement card. She has been given our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Monday, July 10, 2017 To Whom It May Concern: Thank you for forwarding Ms. [redacted] complaint # [redacted] to us. As you requested, we addressed this matter directly with Ms. [redacted] on July 10, 2017 by way of telephone. We emailed Ms. [redacted] the details of the actions to resolve her complaint on that same day. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience Specialist Netspend a TSYS Company

To Whom It May Concern: Thank you for forwarding Ms. [redacted] complaint to us. As you requested, we addressed this matter directly with Ms. [redacted] on September 14, 2017 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. ...

Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Friday, September 4, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted].  Ms. [redacted] mentions her NetSpend card could not be activated without providing identifying information.  She requests the card to be activated without providing...

her personal information.To help the Federal Government fight against funding terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a prepaid debit card account. When our cardholders open a card account, we will ask for their name, street address, date of birth, and other information that will allow us to reasonably identify them.  NetSpend is compliant with the laws concerning the prepaid debit card. This information is displayed on the outside of our card packaging.  On September 4, 2015, we reached out to Ms. [redacted] by telephone and email to provide options for using the card.  When she returns our call, we will assist her with accessing her funds by converting the card to limited-use, or by sending a refund check to the address we have on file.    NetSpend regrets the inconvenience that Ms. [redacted] experienced with the card activation.  We have provided her our contact information should she have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning the customer service he received while filing his disputes claim. We appreciate Mr. [redacted]’s additional comments.  Mr. [redacted]’s dispute claim is not eligible for a provisional credit, but we are continuing our efforts to investigate the claim. The claim is scheduled to be finalized by August 5. The results of the investigation will be sent to Mr. [redacted] in writing within 3 business days of completing our investigation.    We apologize again for the service that Mr. [redacted] experienced with our Customer Service Department.  We have reported the incident to the management staff of the customer service agents he spoke with.We have provided him with our contact information should he have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the Refer-A-Friend bonus associated with her NetSpend Prepaid Debit Card. On March 13, 2016, Mrs. [redacted] husband opened a NetSpend account using the Refer-A-Friend offer. Mr. [redacted] made a...

qualifying deposit for the Refer-A-Friend bonus on April 14, but the no bonus was applied.On April 22, we spoke with Mrs. [redacted] and applied the Refer-A-Friend bonus to her account and her husband’s account.We have provided Mrs. [redacted] with our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Friday, November 10, 2017 To Whom It May Concern: Thank you for forwarding Ms. [redacted]’s complaint [redacted] to us. As you requested, we addressed this matter directly with Ms. [redacted] on November 10, 2017 by way of telephone. We informed Ms. [redacted] by email of our actions to resolve her...

complaint. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]. [redacted]Customer Experience Specialist Netspend, a TSYS Company

To Whom It [redacted] Concern: Thank you for forwarding Ms. [redacted] complaint to us. NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name and address is...

provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they [redacted] share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us.   The offer is not active and cannot be used unless activated. During activation, NetSpend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipient. If the recipient cannot be verified, then the offer cannot be activated.   We attempted to reach Ms. [redacted] by phone and email on July 13 but unfortunately, were unable to speak with her. We emailed her on July 13 outlining our actions to resolve her complaint. We permanently blocked the card offer on July 12, 2017.  Additionally, we have submitted a request to our Marketing Department to provide information concerning how their name and address were obtained. We will provide this information to Ms. [redacted] as soon as we receive it. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.  Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Tuesday, August 16, 2016 To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a refund check for her account that she has not received. On July 30, 2016, Ms. [redacted] attempted to activate a new card. Our system recognized her information as being...

associated with prior accounts that had negative balances and automatically blocked the account. Our Risk Management team determined that Ms. [redacted] was no longer eligible for products managed by NetSpend and the new account was closed. In response to her communication, a member of our Corporate Customer Response Team spoke with Ms. [redacted] on August 16, and explained the reason for the account closure. We refunded the cost to purchase the card and ensured Ms. [redacted] balance was restored to the oringial amount . She will receive a check for the full card balance within ten business days. We recommend that Ms. [redacted] contact the Federal Trade Commission (FTC) to report the identity theft since someone was able to open card / accounts using her information. She can contact the FTC at www.ftc.gov/idtheft or by calling [redacted]. The FTC will provide a walk-through on how to report ID theft to credit bureaus, FTC, police, and affected financial institutions. Ms. [redacted] has been provided with our contact information should she have any additional questions or concerns. Thank you, [redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Tuesday, May 26, 2015To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted].  Ms. [redacted] states that her card was blocked due to a negative balance left on an old account.  She wants her money back because she does not know about the old...

account.    On May 26, 2015, we contact Ms. [redacted] about her recent card.  We explained that the other account matched her information and was left with a negative balance for more than 180 days.  She told us that she had no knowledge of the older account.  We resolved her issue and a check will be mailed to her on May 29th.  She is no longer eligible for NetSpend Services.  If Ms. [redacted] has any additional questions or concerns, she can contact us at [redacted].  Thank you,
[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Friday, December 23, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a charge on her Netspend Card Account. On December 22, 2016, Ms. [redacted] contacted us to report an unauthorized transaction on her Card Account from AMAZON in...

the amount of $35.05. We immediately blocked her card to prevent further unauthorized activity. AMAZON refunded $33.05 to Ms. [redacted]’ Card Account before she contacted us regarding the transaction. A member of our Corporate Response Team spoke to Ms. [redacted] on December 23. We confirmed that the merchant issued a full refund to her account. We unblocked Ms. [redacted]’ Card Account to allow her to withdraw funds, and we also ordered a replacement Card Account to be expedited to her address on file at no charge.We apologize for the poor service that Ms. [redacted] experienced with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern: Thank you for forwarding Ms. [redacted]’s complaint to us. We’ve reviewed Ms. [redacted]’s dispute claim and complaint that her card account was closed. Our records show that her account was closed after several high risk factors were identified while investigating her claim. As a...

result, we are no longer able to offer her services from any Netspend-managed programs. We attempted to reach Mr. [redacted] by phone and email on October 16, 2017 but unfortunately, were unable to speak with Ms. [redacted]. We emailed her a letter on October 16 outlining our actions to resolve her complaint. It should be received within the next five business days. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

I would like to close out my complaint #[redacted] because they have successfully reversed all overdraft fees. Although my merchant purchases that went through were against the rules they discussed, I would prefer to maintain an open complaint about bad communication from care specialist to customer...

b/c they explained and confirmed that an ACH block was temporarily put on my account but they did not honor it by allowing three transactions that weren't pending during the time of the request for block. I don't understand how or why they did this, but I would like my complaint to be seen and understood by other consumers for this business but no refund is necessary for the items purchased. I can live with it if it means that I have satisfied my debt with the merchant for the time being.