Realcor Developments Ltd.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Moreover, I strongly encourage Netspend to spend quality time training their outsourced CS staff, and recommend recording their responses to customers complaint.  If not, Netspend will experience declining customer service, and unable to secure customer base.  Keep in mind, if people are not satisfied, they have options!
Regards,
[redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]  When you send a company your Social Security card and a copy of your current valid California identification.   I don't know what else you would need to verify a person so I'm gonna go ahead and tell you straight up these people just lie. I hope in there check the include compensation for the purchase of the prepaid credit card as well as the $500 that was put on the credit card compensating me for my time and inconvenience wouldn't be out of the question as well

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning a refund check that has not been received.   On June 3, 2016, Ms. [redacted]’ account was closed due to risk factors that were identified during our investigation of a dispute claim...

she filed on May 7, 2016. On June 8, a refund check was mailed to Ms. [redacted]’s address on file.  She contacted our Customer Service Department on June 30 to inform us the refund check had not arrived.  We confirmed Ms. [redacted]’s address and mailed a second refund check to her on July 8, 2016.    In response to her communication, we reached out to Ms. [redacted] on July 13, but unfortunately, we have not had the opportunity to speak with her.  If the second refund check is also returned, we will assist Ms. [redacted] with accessing her funds.   We have provided Ms. [redacted] with our contact information should she have any additional questions or concerns.    Thank you,   [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a refund check that he has not received. On July 29, 2016, Mr. [redacted] requested to close his account and have a check mailed to his address on file for his remaining funds. We...

mailed Mr. [redacted] a check, for over $600,on August 1, to the address he provided to us. On August 5, Mr. [redacted] called us to update his address. We updated his address however, to avoid check fraud, it is our policy to allow 15 business days before reissuing a new check.  On August 15, we mailed Mr. [redacted] a second check, for over $43, because an authorization was released to his available balance following the closure of his account. On September 7, Mr. [redacted] contacted us to report that he received the second check, for over $43. We also mailed him a new check, for over $600, to the updated address. Our records show that the check for over $600 was returned to us, by the U.S postal service, as undeliverable, on September 26. In response to this communication, a member of our Corporate Response Team attempted to contact Mr. [redacted] on October 6 but was unable to speak with him. We will mail him a new check, for over $600, to the address above within ten business days.We have provided Mr. [redacted] with our contact information should hhe have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Friday, April 15, 2016 To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted]-[redacted] concerning her disputes claim.  On March 29, 2016, Ms. [redacted]-[redacted] contacted us and opened a disputes claim for an overcharge on her account.  We...

immediately began our investigation and requested a dispute statement to explain how she felt an error occurred.  We also informed Ms. [redacted]-[redacted] of the investigation timeframes afforded to financial institutions under Regulation E.  On April 13th, we issued a provisional credit to her account while her claim is being investigated. We have provided Ms. [redacted]-[redacted] with our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted]. Mr. [redacted] states that his card expired and he was told it would take 7 – 10 business days to get a new card. He wants to speak with someone about the expired card and the replacement card...

mailing. On June 30, 2015, Mr. [redacted]’s NetSpend card expired. We do not automatically send replacement cards to our cardholders. Once Mr. [redacted] called and verified his address on July 1st, we mailed him the replacement card. That card was received and activated by Mr. [redacted] on July 6th. Since we mail card to customers all over the United States and Hawaii, we give a standard time frame of 7 – 10 business days for delivery. NetSpend regrets the inconvenience that Mr. [redacted] experienced with the expired NetSpend card. We have called and emailed him to discuss the card delivery. We provided Mr. [redacted] our contact information should he have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: [redacted]
I am rejecting this response because:
Ms. [redacted] claims to have tried to call me at the telephone I supplied however her statement is false. I did not receive a missed call or voicemail from her. Additionally she does not address the unprofessional of her Customer ServiceReps and she does not supply what actions is being taken with their Customer Service Reps such as retraining or reeducation. At this time I do not find this issue completely resolved until the issue with the Representatives are addressed as well. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Ghe information provided was not correct as far as the 3 way coversation. If you pull the call you will hear your rep tell me that my money would be in my account no later than February 9. Waiting a month plus for MY money is not a resolution when we confirmed on that call with confirmation number that it was already sent back to NetSpend. Try again with finding my money asap thanks 
Regards,
[redacted]

To Whom It May Concern:   We received complaint # 11815553 filed with your office by [redacted] concerning his direct deposit that was not approved.   We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card...

account with us.  When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify them. The requirement to obtain this information is presented on the card packaging prior to purchase and within the terms and conditions that are provided with the card.   On March 23, 2016, Mr. [redacted] ordered a Netspend card through our website. Mr. [redacted] attempted to activate his new NetSpend card on October 19, however, our system could not automatically verify his identity information.  We requested him to provide copies of his identification documents to verify his identity manually. Our records do not show receiving identity documents and a temporary restriction was placed on Mr. [redacted] account on October 21.   We received a direct deposit for Mr. [redacted] on November 2, 2016, in the amount of $725.87 from AMAZON.COM. Due to the temporary restriction on Mr. [redacted] account, his deposit was rejected. The deposit was returned to the originator on November 02. Once a deposit is returned, it can take up to 6 business days to be received.   Mr. [redacted] submitted the requested identity documentation and we were able to fully approve his account later the same day.   A member of our Corporate Response Team spoke with Mr. [redacted] on November 8, regarding his deposit. Mr. [redacted] understands why his deposit was not approved and then returned to the originator. Once the originator receives it back into their system, Mr. Edwards can request that they send it to Netspend again for approval.   We apologize for the service that Mr. [redacted] experienced with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents he spoke with.   We have provided Mr. [redacted] with our contact information should he have any additional questions or concerns.    Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company

To Whom It May Concern: Thank you for forwarding Ms. [redacted] complaint to us. As you requested, we addressed this matter directly with Ms. [redacted] on January 30, 2018 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. ...

Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]
Customer Experience Analyst Netspend, a TSYS Company

Tuesday, February 20, 2018To Whom It May Concern: Thank you for forwarding Mr. [redacted]’ complaint to us. We attempted to reach Mr. [redacted]’ by phone and email on February 20, 2018, but unfortunately, we were unable to speak with him. The email we sent Mr. [redacted] outlined our actions to...

resolve his complaint. His case has been assigned to a Corporate Customer Response Team Analyst, [redacted]. Should he contact our Customer Service Department we have left notes on his account for him to be connected with [redacted] to further assist him with this matter. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.Thank you, [redacted]Customer Experience AnalystNetspend, a TSYS Company

Complaint: [redacted]
I am rejecting this response because:They are wrongfully accusing me of benefiting from this transaction which is not true. No one ever called and spoke to me everyone at this compnay has ignored me from the begining. The security questions that they claim were verified were not information only I would know...as I was never asked any security questions to add to my account. Therefore the company cane up with these answers on their own which means they arent things that only I would know 
Regards,
[redacted]

Thursday, October 27, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim.On September 22, 2016, Mr. [redacted] contacted us to open a dispute claim for a transaction that posted to his account by AMAZON. We opened a dispute...

claim and promptly began our investigation.  We also informed Mr. [redacted] of the investigation timeframe afforded under Regulation E.  On October 6, we determined that Mr. [redacted] dispute claim was not eligible for provisional credit, but we are continuing our efforts to investigate the claim. A member of our Corporate Response Team spoke with Mr. [redacted] on October 24, regarding his claim. We explained the disputes process and advised Mr. [redacted] that the results of the investigation will be sent to him in writing within 3 business days of completing our investigation. We have provided Mr. [redacted] with our contact information should he have any additional questions or concerns.    Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning fees on his NetSpend account when attempting an over-the-counter withdrawal. On February 09, 2016, Mr. [redacted] was charged a fee of $19.95 after an over–the-counter transaction was completed...

at his local bank.  He was educated that the fee is associated with the services that are offered with the card. A supervisor in our customer service department spoke to Mr. [redacted] and refunded the fee as a courtesy on February 10, 2016.  We attempted to contact Mr. [redacted] by phone and by email, but we have not had the opportunity to speak with him. NetSpend regrets the inconvenience that Mr. [redacted] experienced when removing funds from his account.  He has been provided with our direct contact information and we will assist him further when he returns our correspondence. Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We received a rebuttal complaint # [redacted] filed with your office by [redacted]. Mrs. [redacted] states that she is rejecting the response because she did nothing wrong. She wants the money that is being held by NetSpend. As we stated in the previous response, our Risk Management Team regularly monitors our customer’s accounts in efforts to prevent compromising activity, or unacceptable account usage. Our Risk Management Team identified risk factors that led to blocking Mrs. [redacted]’s account on April 17, 2015. We requested copies of identifying documents in order to remove the block. We reviewed the documents and closed the account that same day. The remaining funds on Mrs. [redacted]’s account are being returned to the sender of the deposits. The senders of the deposits must send letters of indemnity to us in order to return those funds. We have given this information to Mrs. [redacted] by email. NetSpend regrets any inconvenience Mrs. [redacted] experienced with the review of her documents. We have provided her with our contact information should she have any additional questions or concerns. Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

Complaint: [redacted]
I am rejecting this response because: I need a full refund for all services I paid for the netspend services I was treated very unfairly I missed time from work due to this I didn't do anything illegal that warranted my account to be closed  so I need compensation for my trouble
Regards,
[redacted]

Thursday, October 20, 2016To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning the closure of his account.On September 13, 2016, Mr. [redacted] contacted us to dispute a transaction that posted to his account.  We promptly opened a dispute...

claim and began our investigation.   We informed Mr. [redacted] of the investigation timeframe afforded under Regulation E. We concluded our investigation of Mr. [redacted] claim on October 11, and reimbursed his account for disputed transaction.Additionally, our Risk Management Team closed Mr. [redacted] account on October 11, due to risk factors that were identified while investigating his claim. These risk factors are not shared with consumers for security reasons and Mr. [redacted] is no longer eligible for products managed by NetSpend.A member of our Corporate Response Team attempted to reach out to Mr. [redacted] to discuss the closure of his account, but unfortunately, we have not been able to speak with him. NetSpend is unable to wire funds to our cardholders. We mailed Mr. [redacted] a check for his remaining balance to his address on file on October 17.  He should receive this check within 10 business days.We have provided Mr. [redacted] with our contact information should he have any additional questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claims.   On March 17, 2017, Mr. [redacted] contacted our Customer Service Department regarding an ATM transaction that he did not receive funds for. Mr. [redacted]...

completed a second ATM withdrawal the same day and received the funds he requested.  We promptly opened a dispute claim [redacted] and began our investigation.  We also informed Mr. [redacted] of the investigation timeframe afforded under Regulation E.    Mr. [redacted] opened dispute claim [redacted] on March 18, using his online account center for the first ATM charge.  We promptly began our investigation.  We also informed Mr. [redacted] of the investigation timeframe afforded under Regulation E.    We concluded our investigation of first dispute claim [redacted] on March 31, with no credit issued.  The merchant provided documents to validate the ATM funds dispensed.      We issued a provisional credit to Mr. Newland’s account on March 31, while we continued our investigation of his dispute claim [redacted].  His claim is scheduled to be finalize on May 2.  A letter detailing the results of the dispute claim will be mailed to Mr. [redacted] within 3 business days of completing of the investigation.   A member from our Corporate Office spoke with Mr. [redacted] on April 5, and provided the transaction information for both ATM transactions. We also sent an email to Mr. [redacted] detailing his transaction history.   We have provided Mr. [redacted] with our direct contact information should he have any additional questions concerning this matter.    Thank you,   [redacted] Customer Experience Team Netspend, a TSYS Company

To Whom
It May Concern:We received complaint # [redacted] filed with your office by Josh [redacted] concerning an unauthorized charge on his
NetSpend card.  He’s requesting his money
to be returned.  On November 13, 2015,
the merchant [redacted] initiated a transaction of $92.77 on...

Mr.
[redacted]’s card.  The transaction was
pending at the time he contacted our customer service to request the charge to
be released back into his account.  As a
courtesy, the pending transaction was released back to his balance and the card
was blocked.  The block prevents future
transactions from being authorized on the card.  Our customer service advised that releasing this transaction is not a
void or cancellation of the original charge.  If [redacted] collects the funds later, Mr. [redacted] has the
options to either work with the merchant to retrieve his funds, or file a
dispute through NetSpend.  The merchant
collected the $92.77 on November 14th and Mr. [redacted] called the same
day to dispute the transaction.  We
informed him that the disputes claim will be updated within ten business days,
November 30th.  We reached out
to Mr. [redacted] by telephone and email on November 18th.  Unfortunately, we have not had the
opportunity to speak with him, but will assist with his concerns when he
returns our call. NetSpend regrets the
inconvenience that Mr. [redacted] experienced with the transaction from the merchant
Elephant Insurance.  We have provided him
with our contact information should he have any additional questions or concerns.  Thank
you,[redacted]Corporate
Customer Response TeamNetSpend A TSYS Company

Complaint: [redacted]
I am rejecting this response because: I never logged into my account while I was in the hospital. I roommate with four other college students. My laptop was at my apartment while I was in the hospital. I have know idea whom logged into my account. I have never given anyone my password. This doesn't make sense for netspend to  say I logged into my account when I sent them personal information regarding my stay in the hospital. I have enclosed a copy for the Revdex.com to take a look at it also. I wasn't in any type of shape to log into a computer, nor did I have a computer while I was in the hospital. Money was my least concern while I was in the hospital. In Netspend FAQ they state under different circumstances they will consider your dispute if you were in the hospital or  a long trip.  The following is what it states on Netspend website. What if extenuating circumstances prevent me from notifying you promptly of the transaction error?  If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will reasonably extend the time periods. Now they are telling me this doesn't matter. Anyone that is logical knows that if a person knew that their account was being used without their permission they would notify someone promptly. 
Regards,
[redacted]