Realcor Developments Ltd.

Complaint: [redacted]
I am rejecting this response because: The terms and conditions doesn't apply for  the true reason why my account was closed. Also as of 7/7/2016 I requested two piece of information as followed: All documents sent to show detailing showing why my account was closed . Also to speak to the manager over the man that I last was in communication with on 7/7/2016 because he was unprofessional in this matter.
Regards,
[redacted]

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the use of her NetSpend card.  She’s requesting a refund of her money.  On February 19, 2016, Ms. [redacted] purchased a NetSpend card that had a balance of $114.00.  After...

she activated the card, she attempted a transaction for $113.33 with [redacted], but it was declined for insufficient funds.  A charge of this type has a $1 fee in order to complete the transaction.  The associated fees for card use are displayed on the outside of the card package and in the terms and conditions that comes with the card.  We spoke with Ms. [redacted] on February 22nd and explained the fees associated with the card use.  We also directed her to the website, [redacted] for other useful tips about the card.  NetSpend regrets the inconvenience that Ms. [redacted] experienced while attempting to use her card.  We have provided her with our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

Wednesday, March 21, 2018To Whom It May Concern: Thank you for forwarding Ms. [redacted]’ complaint to us. When investigating dispute claims reported by our cardholders, we adhere to the processes as defined in both Regulation E and in Netspend cardholder agreements that customers receive when...

opening an account. We’ve reviewed Ms. [redacted]’ dispute claims and complaint that provisional credit was not provided. After review, we’ve determined that her claims were handled correctly. As you requested, we addressed this matter directly with Ms. [redacted] on March 21, 2018 by way of e-mail. We provided her with further insight on the dispute process. Thank you for bringing this matter to our attention.Thank you,[redacted]Customer Experience AnalystNetspend, a TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I would like to know when they will release the soical security check and I want proof why cant I be a net spend customer anymore I've been with them since 2008 I paid a lot of overdraft fees and service fees I was a good customer
Regards,
[redacted]

To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the funds on her account being returned to the sender. She’s requesting to know where her funds are.  Our Risk Management Team regularly monitors account activity in order to...

provide a safe and secure product for all of our cardholders. Our Risk Management Team identified risk factors that led to the blocking of Mrs. [redacted]’s account on December 4, 2015.  She is no longer eligible for NetSpend services. The factors that lead to the account closure are kept internal for security reasons.  A check for the remaining funds was sent to the US Treasury / Social Security Administration. It has been confirmed that the check was received at the Philadelphia Social Security Administration office on January 4, 2016. Our Corporate Management has been in contact with Mrs. [redacted], and has provided her with updates on the returned funds.  NetSpend regrets the inconvenience that Mrs. [redacted] experienced as a result of the account block. We have provided her with our contact information should she have any additional questions or concerns.  Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company

To Whom It May Concern:We
received additional comment for complaint # [redacted] filed with your office by [redacted],
concerning her not being able to pay her rent using the ACH debit.  She’s requesting to be reimbursed for all late
fees and to have communication from the corporate office.  .  We spoke with Ms. [redacted] on November 30, 2915
and addressed her concerns.  NetSpend
regrets the inconvenience that Ms. [redacted] experienced with the use of her card /
account.  She has been given our contact
information should she have any additional question or concerns.  Thank you,[redacted]Corporate
Customer Response TeamNetSpend
A TSYS Company

To Whom It May Concern:   We received complaint # [redacted] filed with your office by [redacted] concerning a temporary restriction placed on her card account.   During routine monitoring, we detected suspicious transaction activity and placed a temporary restriction on Ms....

[redacted] card account on February 25, 2017.  Ms. [redacted] contacted us on February 26, to confirm the transaction was unauthorized.  Ms. [redacted] was connected with our Risk Department to assist with removing the restriction.   A member from our Corporate reached out to Ms. [redacted] on February 27, to discuss her card account.  The restriction was removed and we expedited a new card to Ms. [redacted] address on file. We waived the shipping cost and she should receive the new card within 1-3 business days.    We apologize for the service that Ms. [redacted] experienced with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents she spoke with.    Ms. [redacted] has been provided with our contact information should she have any additional questions or concerns.    Thank you, [redacted] Senior Customer Experience Analyst Netspend, A TSYS Company

Complaint: [redacted]
I am rejecting this response because:
Because it shouldn't have taken me filing a c/o with you to get my card and for netspend to counsel or properly train their people. I have yrs of customer service experience and I would never treat my customers the way I was treated. I should have received more compensation than I did for the way I was treated
Regards,
[redacted]

January 17, 2018To Whom It May Concern: Thank you for forwarding Mr. [redacted]’s complaint to us.NetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationships. A consumer’s name...

and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the information. Because NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers 18 years of age and older and have received permission to share it with us.The offer is not active and cannot be used unless activated. During activation, NetSpend verifies the identity of the person activating the offer to ensure that the card offer can only be used by the intended recipient. If the recipient cannot be verified, then the offer cannot be activated.We permanently blocked the card offer on January 17, 2018. We have also removed Mr. [redacted]’s name and address from our mailing list and he should not receive any future offers from any NetSpend managed programs.  As you requested, we addressed this matter directly with Mr. [redacted] on January 17, 2018 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next five business days. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted]Customer Experience AnalystNetspend, a TSYS Company

Complaint: [redacted]
I am rejecting this response because:[redacted] has my phone number. He refuses to dial it completely.He has refused to privately respond to my inquiry for information regarding an alleged account from either of two dates, 2011 or 2012, which he keeps flip-flopping on . None of the information requested is allowed to be contained in any public Revdex.com file. - [redacted] 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can we close the case. I finally received my refund check but I still want this to stay as a bad mark against them because of how unprofessional they handled this. If you have questions please feel free to call me at [redacted]Regards,
[redacted]

Monday, February 27, 2017To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his dispute claim. On January 31, 2017, Mr. [redacted] contacted us to report a transaction error from the merchant Xcel Energy.  We opened claim # [redacted] and...

informed Mr. [redacted] of the investigation timeframe afforded under Regulation E.  On February 12, we closed the dispute claim because we did not have enough information to determine that an error had occurred with the ACH transaction. A member of our Corporate Office contacted Mr. [redacted] on February 22, to explain the process for disputing an ACH transaction.  Mr. [redacted] will provide us with documentation to assist us in resolving his dispute claim.  Mr. [redacted] has been provided with our contact information should he have any additional questions or concerns.  Thank you,[redacted] Senior Customer Experience Analyst Netspend, a TSYS Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern:   Thank you for forwarding Mr. [redacted] complaint # [redacted] to us.   We validated that Mr. [redacted] card is no longer active and cannot be used for additional unauthorized transactions.  When investigating dispute claims reported by our...

cardholders we adhere to the processes as defined in both Regulation E and in NetSpend cardholder agreements that customers receive when opening an account. His dispute claim was opened on July 11, 2017.  We reviewed Mr. [redacted] claim and determined it is being handled appropriately.   We are sorry to hear that Mr. [redacted] had a bad experience with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures.   We attempted to reach Mr. [redacted] by phone on July 11, and 13, 2017, but unfortunately, were unable to speak with Mr. [redacted]. We emailed Mr. [redacted] on July 11, outlining our actions to resolve his complaint. We corresponded via email on July 12, and Mr. [redacted] requested to add additional transactions to his dispute claim.    Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern.   Thank you,   [redacted] Customer Experience Specialist Netspend a TSYS Company

Tuesday, March 13, 2018 To Whom It May Concern: Thank you for forwarding Mr. [redacted] complaint to us. As you requested, we addressed this matter directly with Mr. [redacted] on March 8, 2018 by way of telephone, e-mail, or letter. If a letter has been sent, it should be received within the next...

five business days. We are sorry to hear that Mr. [redacted] had a bad experience with our Customer Service Department.  We have reported this incident to the management staff of the customer service agents he spoke with to ensure that they receive appropriate coaching on our policies and procedures. Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concern. Thank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company

Friday, January 20, 2017 To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning a pending transaction on her Card Account. On January 7, 2017, we received an authorization request from a merchant, DOF Parking and Camera, in the amount of...

$230.00 on Ms. [redacted] Card Account. She contacted us on January 12, 2017, and reported the transaction was cancelled. We requested Ms. [redacted] to provide us with documentation from the merchant that would confirm they would not be collecting on the transaction in order to release the funds back into her available balance.  If a cardholder requests a release of a pending transaction before we receive the merchant’s settlement request, we request written confirmation from the merchant advising that the transaction will not be collected. We request confirmation for the protection of our cardholders as well as merchants who, having received authorization for a transaction, have the right to collect for legitimate transactions.In response to her communication, a member of our Corporate Response Team spoke with Ms. [redacted] on January 19, 2017, about the pending transaction.  We released the transaction as a courtesy to Ms. [redacted] available Card Account balance.  We also explained that our release is not a void of the original charge from DOF Parking and Camera.  If the merchant should make a mistake and collect the transaction later, Ms. [redacted] can dispute the charge in order to recover those funds.  We have provided Ms. [redacted] with our contact information should she have any further questions or concerns.  Thank you,[redacted]Corporate Customer Response TeamNetSpend, a TSYS Company

Complaint: [redacted]I am rejecting this response because:
I never used my card. I was sent numerous cards (6). I was wondering why there was so many cards. The letter that was sent to didn't state who used my card. All its states is I used the card. I have never access or used my own money that I work very hard for. 12 hours shift is hard work. I would appreciate it if they would just refund me my money.Regards,[redacted]

To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning unauthorized transactions on her accounts. On March 21st, I spoke with Ms. [redacted] regarding the unauthorized transactions she may want to dispute on multiple accounts, and the possibility of identity theft. I explained what documentation we will need in order to better review her accounts in question and I provided my email that she can send it to. When I receive these documents, we will further review her accounts and provide the steps that can be taken to assist her.We apologize for the inconvenience that Ms. [redacted] experienced while trying to recover her funds.  She has been given our contact information should she have any additional questions or concerns.  Thank you,
[redacted]Corporate Customer Response TeamNetSpend A TSYS Company

To Whom
It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning his direct deposit from
VACP US Treasury.  He wants vetereans who
receive this type of check to be aware of deposit timeframes.  On
November 3, 2015, we reached out to Mr....

[redacted] by telephone and email to address
his concerns.  Unfortunately we have not
spoken with him yet, but will assist him when he returns our call. Mr.
Blockwell’s deposit is received by the Veterans Administration through
Automated Clearing House (ACH) deposit. The normal timeframe for the Automated Clearing
House to process the deposits from the Veteran’s Administration can take
between 3 – 5 business days. Once NetSpend receives the deposit file from the
Automated Clearing House, we post the funds to the designated account within
one hour from receiving them.   NetSpend
regrets any misinformation that Mr. [redacted] was given concerning his ACH
deposit.  We have provided him with our
contact information should he have any additional questions or concerns.  Thank
you,[redacted]Corporate
Customer Response TeamNetSpend A TSYS Company

Thursday, January 07, 2016 To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a block that was placed on her account. She’s requesting to have the block removed from her card so she can access her funds. Our Fraud Prevention Team regularly...

monitors account activity in order to provide a safe and secure product for all of our cardholders. On December 22, 2015, a systemic block was placed on Ms. [redacted]’ account after Napa Store credited her card $409.12. In the event that a refund takes place on a NetSpend account with no corresponding debit, it’s our policy to request a copy of the original purchase receipt in order to authenticate the refund. This policy is in accordance with our responsibilities under the VISA processing rules. The merchant can also reverse the credit and issue the funds to Ms. [redacted] by another method of reimbursement.  A third option would be for the merchant to send a Letter of Indemnity to NetSpend so that the funds can be returned to the originator. The originator would then apply the credit by other means. Our Fraud Prevention Team removed the block on January 6th and pended the refund amount of $409.12 until we receive documentation from the merchant.   We attempted to speak with Ms. [redacted] on January 6th and 7th to address her concerns. NetSpend regrets the inconvenience Ms. [redacted] experienced as a result of her not having access to her funds. We have provided her with our contact information should she have any additional questions or concerns.   Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company