Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still do not like your predatory business practice of sending out bank cards to random people, it is unethical and could easily lead to fraud Regards, *** [redacted]
To Whom It May Concern: We received complaint # filed with your office by [redacted] concerning his direct deposit that was not approved We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is presented on the card packaging prior to purchase and within the terms and conditions that are provided with the card On March 23, 2016, Mr [redacted] ordered a Netspend card through our websiteMr [redacted] attempted to activate his new NetSpend card on October 19, however, our system could not automatically verify his identity information We requested him to provide copies of his identification documents to verify his identity manuallyOur records do not show receiving identity documents and a temporary restriction was placed on Mr [redacted] account on October We received a direct deposit for Mr [redacted] on November 2, 2016, in the amount of $from AMAZON.COMDue to the temporary restriction on Mr [redacted] account, his deposit was rejectedThe deposit was returned to the originator on November Once a deposit is returned, it can take up to business days to be received Mr [redacted] submitted the requested identity documentation and we were able to fully approve his account later the same day A member of our Corporate Response Team spoke with Mr [redacted] on November 8, regarding his depositMr [redacted] understands why his deposit was not approved and then returned to the originatorOnce the originator receives it back into their system, MrEdwards can request that they send it to Netspend again for approval We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with MrMcClendon on February 14, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: We received complaint # filed with your office by [redacted] , concerning a card that was mailed to her that she did not orderShe’s requesting for NetSpend to remove her information from the system so that she does not receive future card offers NetSpend works with third party marketing partners that provide us with information for consumers who may need a service like our prepaid debit cardWe mail those consumers card offersThe card offer is not active and the card cannot be used unless activatedOur activation verifies the identity of each potential cardholder as a part of our Customer Information ProgramThis ensures that the card can only be used by the intended recipientDuring the offer activation, we collect social security number and date of birth to verify identity onlyThere is no credit check involved because our Prepaid Debit Card is not a credit card The primary cardholder must be at least years of age On December 23, 2015, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will address her concerns when she returns our call We have cancelled the card offer that was sent to her, and have updated our systems to prevent future card offers from being sent to Ms [redacted] Additionally, we have submitted a request to our Marketing Department in order to obtain information on how her name and address was obtained We will convey that information to her once it is received We regret any inconvenience Ms [redacted] experienced as a result of this card offer She has been given our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I did receive a follow up call from ***He is a very nice guy and we have now been playing phone tag so it was nice to finally speak with him by phone and he did send the copy of the investigation resultsThe issue that I am having is that I am not disputing that I did not make the chargeSo, for the final determination and result of the investigation being completed solely on the viewing of the receipt is not rightAgain, the business lied to meThey provided me a reporting so that I would get unnecessary work completedHow does them sending a receipt verify anything? What they did not send was the invoices I received after the repairs which show what actually needed to be repaired on my carI am asking that Netspend forward this back to their disputes departmentBecause obviously an investigation was never doneAll you sent me were receipts showing the repairs they completedwhich proves my argument that those repairs were not needed because I later went back and was told about other issues that was never told to me beforeIf someone would please read my complaint and understand it we could have this resolved more quickly than daysThis is not an issue of theft of my card this is an issue of falsifying documentation and if they provided ALL invoices provided to me every time I went after the initial repair you will see that I still had the same issues with my car that I had upon first bringing it inIf they would like me to provide the information I can also fax all of my invoices inPlease see below wisconsin law which protects me as a customer from fraudMy financial institution is supposed to assist from protecting me with these issuesI should not have to get a lawyer for assistance with this when Netspend should be able to assist with disputesWISCONSIN LAW Chapter ATCP MOTOR VEHICLE REPAIRatcp 132.09ATCP 132.09(4)(f) (f) Falsify or destroy any document or record required to be produced or kept under this chapter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never logged into my account while I was in the hospitalI roommate with four other college studentsMy laptop was at my apartment while I was in the hospitalI have know idea whom logged into my accountI have never given anyone my passwordThis doesn't make sense for netspend to say I logged into my account when I sent them personal information regarding my stay in the hospitalI have enclosed a copy for the Revdex.com to take a look at it alsoI wasn't in any type of shape to log into a computer, nor did I have a computer while I was in the hospitalMoney was my least concern while I was in the hospitalIn Netspend FAQ they state under different circumstances they will consider your dispute if you were in the hospital or a long trip The following is what it states on Netspend websiteWhat if extenuating circumstances prevent me from notifying you promptly of the transaction error? If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will reasonably extend the time periodsNow they are telling me this doesn't matterAnyone that is logical knows that if a person knew that their account was being used without their permission they would notify someone promptly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Funds have been refunded Regards, [redacted] ***
I am writing to let you know that NetSpend has refused to solve this matter regardless of the lies they are telling the Revdex.comI have been told by people: [redacted] Corporate Customer Response Team NetSpend A TSYS Company And [redacted] CEO Response Team | NetSpend, a TSYS Company | [redacted] That my money would be returned in full within 3-business daysThis problem with them had been going on for monthsThey tell you lies and tell me different liesI still have not received my full refund and now both people have refused to speak to me and have ignored email and now have blocked my email'sThey need to be held accountable for their actions and NetSpend need to refund my money and be shut down [redacted]
Complaint: [redacted] I am rejecting this response because: II sent them proof several times that this is an unauthorized charge because of me leaving this hotel Regards, [redacted]
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a block on her account that was caused by a merchant refundShe’s requesting access to her funds Our Fraud Prevention Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOn February 6, 2016, a systemic block was placed on Ms [redacted] account after Refund IE credited her card $In the event that a refund takes place on a NetSpend account with no corresponding debit, it’s our policy to request a copy of the original purchase receipt in order to authenticate the refundThis policy is in accordance with our responsibilities under the VISA processing rulesThe merchant can also reverse the credit and issue the funds to Ms [redacted] by another method of reimbursement A third option would be for the merchant to send a Letter of Indemnity to NetSpend so that the funds can be returned to the originatorThe originator would then apply the credit by other meansThe merchant credited Ms [redacted] account again in the amount of $on February 11th On February 18, 2016, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will assist with her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the block on her accountShe has my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am still waiting to see if they will reactivate my card so I can withdraw my funds or atleast get a check mailed so I cant say it is fully resolved however Mr [redacted] has been very kind and very helpful in resolving this matterResolution is still pending but seems positive Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] , concerning the documents he sent to have the the funds release from his deceased neice’s NetSpend account He’s requesting the remaining account funds to be released to him On June 3, 2915, NetSpend received a death notification from Social Security Administration regarding the benefits sent to Steph**ie [redacted] account They requested a return of the most recent deposit **d a review period of days for **y additional funds to be recovered In response to the documents received from Mr [redacted] , we notated the account with the acceptable documents that would designate him as the executor of Ms [redacted] estate on June 19th We reached out to Mr [redacted] by telephone **d email on December 10th He emailed acceptable documents for review by NetSpend Legal Department on December 14th so that the remaining funds c [redacted] be mailed to him He will receive a check within ten business days NetSpend regrets the inconvenience that Mr [redacted] experienced with providing documents to access the funds on his niece’s account We have provided him with our contact information should he have **y additional questions or concerns Th**k you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Comp**y
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she disputed an unauthorized charge and the supervisor told her she would receive a credit within hoursShe wants the money credited to her accountOn July 4, 2015, Ms [redacted] disputed a transaction on her account as fraudulentWe informed her that the disputes claim would be updated within ten business days, June 17thShe requested a supervisorAfter review, the disputes analyst paid out her claim on July 9thThat same day, Ms [redacted] called to have the Customer Response Team Manager move the account funds to another cardholder’s accountWe mailed her a disputes closure letterHer replacement card was received and activated on July 11thNetSpend understands the disputes process is lengthyWe appreciate Ms [redacted] ’s patience as we attempt to retrieve her fundsWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that her disputes claim for unauthorized charges was closed by NetSpend and no credit was issuedShe wants to be reimbursed in fullOn February 16, Ms [redacted] reported her card as compromisedShe disputed thirteen transactions that occurred up to three days prior to the callHer disputes claim was closed on March 10th as no error found and a closure letter concluding our investigation was mailed to her addressWe sent an additional letter dated March 13th explaining how we arrived at our decisionThis disputes claim does not fall under the Regulation E guidelines for electronic funds transfers when the cardholder benefits from the original transactionsOur Risk Department has closed her account with NetSpend after determining risk associated with her activityWe understand that the disputes decision was not in Ms [redacted] ’s favor and was not her desired outcomeShe has been given our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Friday, September 30, 2016To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning her dispute claim We appreciate Ms***’s additional comments about her dispute claim Ms [redacted] contacted us on August 31, 2016, to report six unauthorized pending transactions that appeared on her account The transactions had not posted to the account so they could not be disputed at that time On September 5, we opened claim for two of the original pending transactions because they posted to her account Two of the pending transactions from AppleOnlineStore were never collected so they were released back into Ms***’s available balance on September On September 19, we opened dispute claim for the two unauthorized transactions that were not included in the first claim A provisional credit for the disputed transactions in claims and was applied to Ms***’s account on the same day Our investigation of Ms***’s dispute claim continues and it is scheduled to be finalized on October Dispute claim is also scheduled to be finalized on November The results of the investigations will be sent to Ms [redacted] in writing within business days of completing our investigations A member of our Corporate Response Team spoke with Ms [redacted] on September 29, and explained the dispute process We appreciate Ms***’s patience as we investigate her dispute claims We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her card that has not arrived She’s requesting a card to access her funds, or to transfer her money to another accountOn February 8th, Ms [redacted] reported that she has not received her new cardWe have expedited a card order to her address and she should receive it by the end of the business day, February 11th On February 10th, Ms [redacted] spoke to our customer service department and they assisted her with transferring her funds to another NetSpend account We reached out to Ms [redacted] on February 11th and we addressed her concerns The tracking number for her expedited card order was offered, but she stated she had already received it via emailNetSpend regrets the inconvenience that Ms [redacted] went through concerning her card order requests We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Wednesday, May 3, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] complaint # [redacted] to usWe reviewed Mr [redacted] compromised Card Account and his recovered funds We attempted to reach Mr [redacted] by phone and email on May 3, but unfortunately, we were unable to speak with himWe emailed him details on his recovered funds being returned to the Veterans Administration A check for his Savings Card Account balance was mailed to his address on file His case has been assigned to a Corporate Customer Response Team Analyst, ***Should he contact our Customer Service Department, we have left notes on his Card Account for him to be connected with [redacted] to further assist him with his matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her direct deposit.On May 30, 2016, we received a direct deposit to Ms [redacted] account under the name [redacted] Because Ms [redacted] was not listed as a secondary cardholder, a block was placed on Ms [redacted] account until we can verify her informationMs [redacted] contacted our Customer Service Department and we provided the documents she will need to send in to remove the block from her account and accept the direct depositThe documents Ms [redacted] provided were not acceptable to update the name on her and the direct deposit for Ms [redacted] was returned back to the originator on June 1.Upon receiving her complaint, we spoke with Ms [redacted] on June 1, and explained why we were unable to update her name and accept her depositWe provided Ms [redacted] with the outgoing trace number for the returned direct depositWe apologize for the poor service that Ms [redacted] experienced with our Customer Service DepartmentWe have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms [redacted] with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, September 21, 2017To Whom It May Concern: Thank you for forwarding Mr [redacted] ’s complaint to usNetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationBecause NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers years of age and older and have received permission to share it with us.In response to this communication, we permanently blocked the card offer on September 20, We have also removed Mr [redacted] ’s name and address from our mailing list and he should not receive any future offers from any Netspend managed programsAdditionally, we have submitted a request to our Marketing Department to provide information concerning how their name and address were obtained.We attempted to reach Mr [redacted] by phone and email on September 20, but unfortunately, we were unable to speak with Mr [redacted] We emailed him a letter on September outlining our actions to resolve his complaintWe appreciate you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience AnalystNetspend, a TSYS Company
Friday, September 16, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the access to her account balanceOn September 11, 2016, Ms [redacted] contacted us to report her card lost or stolen We immediately blocked the card to prevent any unauthorized use Our call records indicate a new card was ordered to be sent to her with our delivery timeframe of 7-business daysOn September 12, Ms [redacted] purchased a new NetSpend account to transfer the remaining account balance from her old account Because the permanent card on the new account had not been activated, the transfer feature was restricted In response to this communication, a member of our Corporate Response Team, spoke to Ms [redacted] on September We informed her the transfer restriction was removed from her account and she was able to transfer her available balance We apologize for the service that Ms [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with, that as an alternative offered her an option to expedite the card delivery As a courtesy, we have refunded Ms [redacted] ’s account for the replacement card purchase amount We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still do not like your predatory business practice of sending out bank cards to random people, it is unethical and could easily lead to fraud Regards, *** [redacted]
To Whom It May Concern: We received complaint # filed with your office by [redacted] concerning his direct deposit that was not approved We are required by the USA PATRIOT Act to obtain, verify, and record information that identifies each person who opens a card account with us When our cardholders open a card account or add a secondary cardholder, we ask for their name, physical street address, date of birth, and other information that will allow us to reasonably identify themThe requirement to obtain this information is presented on the card packaging prior to purchase and within the terms and conditions that are provided with the card On March 23, 2016, Mr [redacted] ordered a Netspend card through our websiteMr [redacted] attempted to activate his new NetSpend card on October 19, however, our system could not automatically verify his identity information We requested him to provide copies of his identification documents to verify his identity manuallyOur records do not show receiving identity documents and a temporary restriction was placed on Mr [redacted] account on October We received a direct deposit for Mr [redacted] on November 2, 2016, in the amount of $from AMAZON.COMDue to the temporary restriction on Mr [redacted] account, his deposit was rejectedThe deposit was returned to the originator on November Once a deposit is returned, it can take up to business days to be received Mr [redacted] submitted the requested identity documentation and we were able to fully approve his account later the same day A member of our Corporate Response Team spoke with Mr [redacted] on November 8, regarding his depositMr [redacted] understands why his deposit was not approved and then returned to the originatorOnce the originator receives it back into their system, MrEdwards can request that they send it to Netspend again for approval We apologize for the service that Mr [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents he spoke with We have provided Mr [redacted] with our contact information should he have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend, A TSYS Company
To Whom It May Concern: Thank you for forwarding Mr [redacted] complaint to usAs you requested, we addressed this matter directly with MrMcClendon on February 14, by way of telephone, e-mail, or letterIf a letter has been sent, it should be received within the next five business daysThank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Analyst Netspend, a TSYS Company
To Whom It May Concern: We received complaint # filed with your office by [redacted] , concerning a card that was mailed to her that she did not orderShe’s requesting for NetSpend to remove her information from the system so that she does not receive future card offers NetSpend works with third party marketing partners that provide us with information for consumers who may need a service like our prepaid debit cardWe mail those consumers card offersThe card offer is not active and the card cannot be used unless activatedOur activation verifies the identity of each potential cardholder as a part of our Customer Information ProgramThis ensures that the card can only be used by the intended recipientDuring the offer activation, we collect social security number and date of birth to verify identity onlyThere is no credit check involved because our Prepaid Debit Card is not a credit card The primary cardholder must be at least years of age On December 23, 2015, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will address her concerns when she returns our call We have cancelled the card offer that was sent to her, and have updated our systems to prevent future card offers from being sent to Ms [redacted] Additionally, we have submitted a request to our Marketing Department in order to obtain information on how her name and address was obtained We will convey that information to her once it is received We regret any inconvenience Ms [redacted] experienced as a result of this card offer She has been given our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Complaint: [redacted] I am rejecting this response because: I did receive a follow up call from ***He is a very nice guy and we have now been playing phone tag so it was nice to finally speak with him by phone and he did send the copy of the investigation resultsThe issue that I am having is that I am not disputing that I did not make the chargeSo, for the final determination and result of the investigation being completed solely on the viewing of the receipt is not rightAgain, the business lied to meThey provided me a reporting so that I would get unnecessary work completedHow does them sending a receipt verify anything? What they did not send was the invoices I received after the repairs which show what actually needed to be repaired on my carI am asking that Netspend forward this back to their disputes departmentBecause obviously an investigation was never doneAll you sent me were receipts showing the repairs they completedwhich proves my argument that those repairs were not needed because I later went back and was told about other issues that was never told to me beforeIf someone would please read my complaint and understand it we could have this resolved more quickly than daysThis is not an issue of theft of my card this is an issue of falsifying documentation and if they provided ALL invoices provided to me every time I went after the initial repair you will see that I still had the same issues with my car that I had upon first bringing it inIf they would like me to provide the information I can also fax all of my invoices inPlease see below wisconsin law which protects me as a customer from fraudMy financial institution is supposed to assist from protecting me with these issuesI should not have to get a lawyer for assistance with this when Netspend should be able to assist with disputesWISCONSIN LAW Chapter ATCP MOTOR VEHICLE REPAIRatcp 132.09ATCP 132.09(4)(f) (f) Falsify or destroy any document or record required to be produced or kept under this chapter Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I never logged into my account while I was in the hospitalI roommate with four other college studentsMy laptop was at my apartment while I was in the hospitalI have know idea whom logged into my accountI have never given anyone my passwordThis doesn't make sense for netspend to say I logged into my account when I sent them personal information regarding my stay in the hospitalI have enclosed a copy for the Revdex.com to take a look at it alsoI wasn't in any type of shape to log into a computer, nor did I have a computer while I was in the hospitalMoney was my least concern while I was in the hospitalIn Netspend FAQ they state under different circumstances they will consider your dispute if you were in the hospital or a long trip The following is what it states on Netspend websiteWhat if extenuating circumstances prevent me from notifying you promptly of the transaction error? If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will reasonably extend the time periodsNow they are telling me this doesn't matterAnyone that is logical knows that if a person knew that their account was being used without their permission they would notify someone promptly Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Funds have been refunded Regards, [redacted] ***
I am writing to let you know that NetSpend has refused to solve this matter regardless of the lies they are telling the Revdex.comI have been told by people: [redacted] Corporate Customer Response Team NetSpend A TSYS Company And [redacted] CEO Response Team | NetSpend, a TSYS Company | [redacted] That my money would be returned in full within 3-business daysThis problem with them had been going on for monthsThey tell you lies and tell me different liesI still have not received my full refund and now both people have refused to speak to me and have ignored email and now have blocked my email'sThey need to be held accountable for their actions and NetSpend need to refund my money and be shut down [redacted]
Complaint: [redacted] I am rejecting this response because: II sent them proof several times that this is an unauthorized charge because of me leaving this hotel Regards, [redacted]
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning a block on her account that was caused by a merchant refundShe’s requesting access to her funds Our Fraud Prevention Team regularly monitors account activity in order to provide a safe and secure product for all of our cardholdersOn February 6, 2016, a systemic block was placed on Ms [redacted] account after Refund IE credited her card $In the event that a refund takes place on a NetSpend account with no corresponding debit, it’s our policy to request a copy of the original purchase receipt in order to authenticate the refundThis policy is in accordance with our responsibilities under the VISA processing rulesThe merchant can also reverse the credit and issue the funds to Ms [redacted] by another method of reimbursement A third option would be for the merchant to send a Letter of Indemnity to NetSpend so that the funds can be returned to the originatorThe originator would then apply the credit by other meansThe merchant credited Ms [redacted] account again in the amount of $on February 11th On February 18, 2016, we reached out to Ms [redacted] by telephone and email We have not had the opportunity to speak with her, but will assist with her concerns when she returns our callNetSpend regrets the inconvenience that Ms [redacted] experienced as a result of the block on her accountShe has my contact information should she have any further questions or concernsThank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I am still waiting to see if they will reactivate my card so I can withdraw my funds or atleast get a check mailed so I cant say it is fully resolved however Mr [redacted] has been very kind and very helpful in resolving this matterResolution is still pending but seems positive Regards, [redacted]
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] , concerning the documents he sent to have the the funds release from his deceased neice’s NetSpend account He’s requesting the remaining account funds to be released to him On June 3, 2915, NetSpend received a death notification from Social Security Administration regarding the benefits sent to Steph**ie [redacted] account They requested a return of the most recent deposit **d a review period of days for **y additional funds to be recovered In response to the documents received from Mr [redacted] , we notated the account with the acceptable documents that would designate him as the executor of Ms [redacted] estate on June 19th We reached out to Mr [redacted] by telephone **d email on December 10th He emailed acceptable documents for review by NetSpend Legal Department on December 14th so that the remaining funds c [redacted] be mailed to him He will receive a check within ten business days NetSpend regrets the inconvenience that Mr [redacted] experienced with providing documents to access the funds on his niece’s account We have provided him with our contact information should he have **y additional questions or concerns Th**k you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Comp**y
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that she disputed an unauthorized charge and the supervisor told her she would receive a credit within hoursShe wants the money credited to her accountOn July 4, 2015, Ms [redacted] disputed a transaction on her account as fraudulentWe informed her that the disputes claim would be updated within ten business days, June 17thShe requested a supervisorAfter review, the disputes analyst paid out her claim on July 9thThat same day, Ms [redacted] called to have the Customer Response Team Manager move the account funds to another cardholder’s accountWe mailed her a disputes closure letterHer replacement card was received and activated on July 11thNetSpend understands the disputes process is lengthyWe appreciate Ms [redacted] ’s patience as we attempt to retrieve her fundsWe have provided her our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] Ms [redacted] states that her disputes claim for unauthorized charges was closed by NetSpend and no credit was issuedShe wants to be reimbursed in fullOn February 16, Ms [redacted] reported her card as compromisedShe disputed thirteen transactions that occurred up to three days prior to the callHer disputes claim was closed on March 10th as no error found and a closure letter concluding our investigation was mailed to her addressWe sent an additional letter dated March 13th explaining how we arrived at our decisionThis disputes claim does not fall under the Regulation E guidelines for electronic funds transfers when the cardholder benefits from the original transactionsOur Risk Department has closed her account with NetSpend after determining risk associated with her activityWe understand that the disputes decision was not in Ms [redacted] ’s favor and was not her desired outcomeShe has been given our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Friday, September 30, 2016To Whom It May Concern:We received additional comments regarding complaint # [redacted] filed with your office by [redacted] concerning her dispute claim We appreciate Ms***’s additional comments about her dispute claim Ms [redacted] contacted us on August 31, 2016, to report six unauthorized pending transactions that appeared on her account The transactions had not posted to the account so they could not be disputed at that time On September 5, we opened claim for two of the original pending transactions because they posted to her account Two of the pending transactions from AppleOnlineStore were never collected so they were released back into Ms***’s available balance on September On September 19, we opened dispute claim for the two unauthorized transactions that were not included in the first claim A provisional credit for the disputed transactions in claims and was applied to Ms***’s account on the same day Our investigation of Ms***’s dispute claim continues and it is scheduled to be finalized on October Dispute claim is also scheduled to be finalized on November The results of the investigations will be sent to Ms [redacted] in writing within business days of completing our investigations A member of our Corporate Response Team spoke with Ms [redacted] on September 29, and explained the dispute process We appreciate Ms***’s patience as we investigate her dispute claims We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning her card that has not arrived She’s requesting a card to access her funds, or to transfer her money to another accountOn February 8th, Ms [redacted] reported that she has not received her new cardWe have expedited a card order to her address and she should receive it by the end of the business day, February 11th On February 10th, Ms [redacted] spoke to our customer service department and they assisted her with transferring her funds to another NetSpend account We reached out to Ms [redacted] on February 11th and we addressed her concerns The tracking number for her expedited card order was offered, but she stated she had already received it via emailNetSpend regrets the inconvenience that Ms [redacted] went through concerning her card order requests We have provided her with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company
Wednesday, May 3, 2017To Whom It May Concern:Thank you for forwarding Mr [redacted] complaint # [redacted] to usWe reviewed Mr [redacted] compromised Card Account and his recovered funds We attempted to reach Mr [redacted] by phone and email on May 3, but unfortunately, we were unable to speak with himWe emailed him details on his recovered funds being returned to the Veterans Administration A check for his Savings Card Account balance was mailed to his address on file His case has been assigned to a Corporate Customer Response Team Analyst, ***Should he contact our Customer Service Department, we have left notes on his Card Account for him to be connected with [redacted] to further assist him with his matter Thank you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience Specialist Netspend, a TSYS Company
To Whom It May Concern:We received complaint # [redacted] filed with your office by [redacted] concerning her direct deposit.On May 30, 2016, we received a direct deposit to Ms [redacted] account under the name [redacted] Because Ms [redacted] was not listed as a secondary cardholder, a block was placed on Ms [redacted] account until we can verify her informationMs [redacted] contacted our Customer Service Department and we provided the documents she will need to send in to remove the block from her account and accept the direct depositThe documents Ms [redacted] provided were not acceptable to update the name on her and the direct deposit for Ms [redacted] was returned back to the originator on June 1.Upon receiving her complaint, we spoke with Ms [redacted] on June 1, and explained why we were unable to update her name and accept her depositWe provided Ms [redacted] with the outgoing trace number for the returned direct depositWe apologize for the poor service that Ms [redacted] experienced with our Customer Service DepartmentWe have reported this incident to the management staff of the customer service agents she spoke with.We have provided Ms [redacted] with our contact information should she have any additional questions or concernsThank you, [redacted] Corporate Customer Response TeamNetSpend A TSYS Company
Thursday, September 21, 2017To Whom It May Concern: Thank you for forwarding Mr [redacted] ’s complaint to usNetSpend relies on affiliate marketing services as a source for reaching potential new customers and card offer recipients’ information is acquired through these business relationshipsA consumer’s name and address is provided to the affiliate marketing service when the consumer opts in to receive offers and marketing materials from the third party, as well as any third party with whom they may share the informationBecause NetSpend feels strongly about customer privacy, we only contract with marketing affiliates that have collected the information from willing consumers years of age and older and have received permission to share it with us.In response to this communication, we permanently blocked the card offer on September 20, We have also removed Mr [redacted] ’s name and address from our mailing list and he should not receive any future offers from any Netspend managed programsAdditionally, we have submitted a request to our Marketing Department to provide information concerning how their name and address were obtained.We attempted to reach Mr [redacted] by phone and email on September 20, but unfortunately, we were unable to speak with Mr [redacted] We emailed him a letter on September outlining our actions to resolve his complaintWe appreciate you for bringing this matter to our attention and giving us the opportunity to resolve our cardholder’s concernThank you, [redacted] Customer Experience AnalystNetspend, a TSYS Company
Friday, September 16, To Whom It May Concern: We received complaint # [redacted] filed with your office by [redacted] concerning the access to her account balanceOn September 11, 2016, Ms [redacted] contacted us to report her card lost or stolen We immediately blocked the card to prevent any unauthorized use Our call records indicate a new card was ordered to be sent to her with our delivery timeframe of 7-business daysOn September 12, Ms [redacted] purchased a new NetSpend account to transfer the remaining account balance from her old account Because the permanent card on the new account had not been activated, the transfer feature was restricted In response to this communication, a member of our Corporate Response Team, spoke to Ms [redacted] on September We informed her the transfer restriction was removed from her account and she was able to transfer her available balance We apologize for the service that Ms [redacted] experienced with our Customer Service Department We have reported this incident to the management staff of the customer service agents she spoke with, that as an alternative offered her an option to expedite the card delivery As a courtesy, we have refunded Ms [redacted] ’s account for the replacement card purchase amount We have provided Ms [redacted] with our contact information should she have any additional questions or concerns Thank you, [redacted] Corporate Customer Response Team NetSpend A TSYS Company Tell us why here