Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not believe for one second that this company called me "by mistake". I have attached a small sampling of complaints taken from three Internet sources. Many consumers agree: this company blatantly violates federal law by calling numbers on the [redacted].I request the following restitution: Reliant Capitol LLC will make public the records of numbers they called which also appear on the [redacted]. Reliant Capitol LLC will then pay a monetary settlement to each and every recipient of their illegal telemarketing calls.
Regards,
[redacted]
We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect. The product is warranted by the manufacturer and replacement material has been ordered. When the replacement material arrives, it will be scheduled for...
installation. The installation will be at no-charge to the homeowner.
We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect. The product is warranted by the manufacturer and replacement material has been ordered. ...
When the replacement material arrives, it will be scheduled for installation. The installation will be at no-charge to the homeowner.
On March 27, 2015, the homeowners contracted with Reliant Capitol LLC for the purchase and installation of a screen room. A screen room is not intended to be a water tight living area. The screen room consists of framed screens above knee-walls installed...
under and attached to the existing patio cover and resting upon the existing concrete slab. One screen door is included with the screen room. The knee-wall is constructed in sections, not in one continuous piece and there are seams where the sections are joined. These seams are not cracks. Installation of the screen room was completed April 30, 2015. When the homeowner complained of leaks, the original supposition was that water was leaking between the bottom of the knee-wall and the concrete slab and additional caulking was used in these areas. Water-hose tests revealed that water was seeping up through the expansion joints of the existing concrete slab. Some of the knee-walls rest upon the expansion joints as they must align with the attachment points on the patio cover. This causes it to appear as though the water was seeping through a gap between the knee-wall and the concrete slab. It is common for water to seep up through the expansion joints in a concrete slab. The seepage was not caused by the installation of the screen room. As the slab was not installed by Reliant Capitol, its performance is not the responsibility of Reliant Capitol However, Reliant Capitol employees did the research to find a product that is designed to seal cracks in concrete and provided this information to the homeowner. The homeowner has indicated that he does not wish to utilize this product.
Complaint #[redacted] – Second Response As explained in our last response, the siding material is warranted by the manufacturer. The manufacturer must provide the siding material to us. The manufacturer processes these claims at its own pace. We have no control over the schedule to receive the replacement siding material. When the material is received, we will schedule installation at no charge to the homeowner. The homeowner should be contacting the installation manager, Robert, at the corporate office for updates, rather than the installer. The installer does not have information on the progress of the siding material claim with the manufacturer. We appreciate that the homeowner is frustrated with the delay. However, we must still wait for the siding material to arrive.
This gentleman's telephone number was called in error. It is not the policy of Reliant Capitol to call numbers on the [redacted]. We apologize for any inconvenience caused by our call.
We will again apologize for any inconvenience our telephonecall caused this gentleman. Steps arebeing taken to insure the number is not again dialed in error.
Revdex.com:
I have reviewed the response made by the business in reference to...
complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not believe for one second that this company called me "by mistake". I have attached a small sampling of complaints taken from three Internet sources. Many consumers agree: this company blatantly violates federal law by calling numbers on the [redacted].I request the following restitution: Reliant Capitol LLC will make public the records of numbers they called which also appear on the [redacted]. Reliant Capitol LLC will then pay a monetary settlement to each and every recipient of their illegal telemarketing calls.
Regards,
[redacted]
We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect. The product is warranted by the manufacturer and replacement material has been ordered. When the replacement material arrives, it will be scheduled for...
installation. The installation will be at no-charge to the homeowner.
We have inspected the siding material used on this home and believe the failure is caused by a manufacturing defect. The product is warranted by the manufacturer and replacement material has been ordered. ...
When the replacement material arrives, it will be scheduled for installation. The installation will be at no-charge to the homeowner.
On March 27, 2015, the homeowners contracted with Reliant Capitol LLC for the purchase and installation of a screen room. A screen room is not intended to be a water tight living area. The screen room consists of framed screens above knee-walls installed...
under and attached to the existing patio cover and resting upon the existing concrete slab. One screen door is included with the screen room. The knee-wall is constructed in sections, not in one continuous piece and there are seams where the sections are joined. These seams are not cracks. Installation of the screen room was completed April 30, 2015. When the homeowner complained of leaks, the original supposition was that water was leaking between the bottom of the knee-wall and the concrete slab and additional caulking was used in these areas. Water-hose tests revealed that water was seeping up through the expansion joints of the existing concrete slab. Some of the knee-walls rest upon the expansion joints as they must align with the attachment points on the patio cover. This causes it to appear as though the water was seeping through a gap between the knee-wall and the concrete slab. It is common for water to seep up through the expansion joints in a concrete slab. The seepage was not caused by the installation of the screen room. As the slab was not installed by Reliant Capitol, its performance is not the responsibility of Reliant Capitol However, Reliant Capitol employees did the research to find a product that is designed to seal cracks in concrete and provided this information to the homeowner. The homeowner has indicated that he does not wish to utilize this product.
Complaint #[redacted] – Second Response As explained in our last response, the siding material is warranted by the manufacturer. The manufacturer must provide the siding material to us. The manufacturer processes these claims at its own pace. We have no control over the schedule to receive the replacement siding material. When the material is received, we will schedule installation at no charge to the homeowner. The homeowner should be contacting the installation manager, Robert, at the corporate office for updates, rather than the installer. The installer does not have information on the progress of the siding material claim with the manufacturer. We appreciate that the homeowner is frustrated with the delay. However, we must still wait for the siding material to arrive.
This gentleman's telephone number was called in error. It is not the policy of Reliant Capitol to call numbers on the [redacted]. We apologize for any inconvenience caused by our call.
We will again apologize for any inconvenience our telephonecall caused this gentleman. Steps arebeing taken to insure the number is not again dialed in error.