Real Property Management Colorado LLC

After reviewing *** ***’ complaint we contacted the owner of the property to ask him about the trash and hole in hallway. The owner stated that the trash was his and believes the hole may have been pre-existing. The owner is not 100% sure about the hole, so based on *** ***’
statement in a letter to our office dated July 5th that the hole was pre-existing we will remove this charge. A refund will be sent to *** *** at the forwarding address she had provided previously for these two items

Complaint: ***
I am rejecting this response because: Real Property Management lied in their rebuttal e-mail regarding our security deposit. They indicated we would get the entire security deposit as well as the extra money for inconveniences due to their lack of responsiveness in regards to fixing broken appliances. They withheld $from our security deposit due to "damages to the property, beyond wear and tear." Their reasons were: -Replaced Lightbulbs throughout-Repaired light in kitchen: which was broken when we moved in and not noticed until later. The plastic cover was so old it was cracking and falling apart-Removed nails from bedroom walls; perhaps we missed one or two.-Repaired curtain in bedroom 1: which fell off the wall due to rotted/decayed/worn drywall it was screwed into. In fact we put it under a bed because we could not get it to stay up.-Replaced doorstop in bathroom: another thing that was never working properlyIn fact we had a maintenance crew at our unit within month fixing things like misaligned doors and broken doorstops. The entry door was so poor you would open the door and the handle would slam into a mirror. -Re-installed shower head: the shower head was broken upon moving in, we went and bought our own shower head and took it with us when we moved. Not to mention broken toilet seats we replaced at no cost to RPM or owner.-Repaired and painted damage to drywall in bedroom: I'm assuming they are meaning where the curtain kept falling down. I believe many of these things are wear and tear. I also believe many of these things came to fruition during our stay due to neglect or possible water damage from the prior incident. I believe RPM is looking for ways to keep money from prior tenants. I read online reviews of the management company prior to leasing from them. I hoped they were not true but it looks like they were. Thank you again Adam for your help,
Sincerely,
*** ***

We have reviewed the complaint from Mr*** and we are perplexed as we do not show Mr*** on the lease agreement for the property As such we are glad to continue working toward resolve with the tenants known to us on the lease agreement Please advise

*** *** has chosen to rent a property through Real Property Management Colorado In her lease the number of inspections that may occur is not specified and she is required to facilitate access upon reasonable notice. In most cases inspections occur on a quarterly basis. In *** *** case the inspections typically occur in the first month of the quarter i.ean inspection in October and now an inspection in January. *** *** lease is up at the end of January and should she not wish to abide by her lease or allow for inspections, she is able to put in a notice to vacate

We have reviewed Mr***’s complaint and do not feel any refund is owed to him. Per Mr***’s management agreement under Manager’s Obligations, number 5, he conferred upon Real Property Management ***, “To take charge of repairs and alterations, and to purchase supplies
therefore.” Per the management agreement Real Property Management *** was not required to notify Mr*** of any repairs unless the estimated cost for the work would exceed $300. If Mr*** wanted to be notified of all maintenance he would needed to have completed an Addendum to the Management Agreement which he did not.We apologize for the confusion between *** and *** in regards to the cost of the dishwasher repair. However the same company that completed the repair provided the diagnostic. The repair to the dishwasher was done with Mr***’s approval. If Mr*** did not feel comfortable with the appliance company’s recommendation for repair versus replacement, he could have chosen another option. Mr***’s client status with Real Property Management *** does not affect the status of the warranty for work that was done at his property. However if the repair that is now needed on the dishwasher is not related to the repair in February of 2017, it would not be covered under warranty.We have reviewed the inspection conducted on October 13th and there is no mention that the tenants requested the sprinkler system to be winterized at this time. Letters were sent to property owners in September of stating that winterizations would only take place with written notice and that requests received after October 10, would be billed at an hourly rate of $64.95. It was noted at the time the sprinkler system was winterized that the backflow was damaged and it would need to be repaired in the Spring. Per the company that completed the winterization when they went to the property on December 5, the system was frozen and had to be thawedWe apologize that the invoice Mr*** received didn’t list the fact that the backflow was damaged; however we don’t feel that this omission makes us liable for the repair of the backflow. Upon review of the billing though we saw that Mr*** was not billed hourly as it was stated in the sprinkler winterization letter. If we adjust this invoice for hourly billing the cost would be $for a difference of $40.25. We will remit these funds to Mr*** via check

We have reviewed *** *** complaint and respectfully disagree. Per the property information form completed by the *** one dog was allowed. We disagree that emails about the dog were ignored as *** *** responded to an email from *** *** on May 3, stating that
the tenants had paid a pet deposit at the time of mofor the dog that was on the propertyUpon our completion of the walk out we did not find evidence of marijuana in the property nor did it smell of marijuana to us. Please let us know what specific items were missed during the walk out as these items can be addressed with the tenant’s security deposit if the items are damage caused by the tenant beyond wear and tearPer your direction money was sent from your rent proceeds to the neighbor for the fence repair. On June 15, *** *** forwarded the estimate for the fence repair from your neighbor to you and asked if you wanted to split the cost for the repair with your neighbor. On the same day you replied that you would like to split the cost and opted to have us mail the neighbor a check for you. This was done after your neighbor advised us the fence had been repaired(Email included) Periodic inspections for this lease were completed at your property on March 31, 2015, June 26, 2015, September 25, 2015, March 15, and June 22, 2016. The reports are included as you desire proof that the inspections were conducted

We have contacted the owner regarding the additional issues that *** *** has brought up. The owner did not give an answer either way if the screw and anchor holes were pre-existingIn regards to the shelf *** *** herself has provided different explanations for why the shelf should not be her chargeIn her letter dated July 5, she stated that all shelves were in place and in her recent response to the Revdex.com stated that the shelf was not on the wall at the time of her move-in. However in an effort to resolve these items we will refund *** *** an additional $bringing the costs for the repairs to the minimum charge of hour. We feel this is fair as *** *** acknowledged that she was responsible for the drywall damage on the corner between the living room and dining room. If this was the only item repaired she would have paid the minimum maintenance charge and possibly more if this took more than hour to address. As it relates to the cleaning no refund will be madeAs evidenced by the attached photos cleaning was needed and it is unlikely this was the result of the owner’s entrance into the property

We have reviewed Mrs. [redacted]’s complaint and respectfully disagree with her assertions that nothing has been done to remedy the reported maintenance issue and there has been a breach of the Warranty of Habitability.  RPM was first notified of an issue on April 9th.  The homeowner for this...

property has a home warranty which she has instructed RPM to contact.  According to our understanding AHS contacted the tenant on April 13th and service was scheduled for the 17th.  RPM did not hear from Mrs. [redacted] again until the 19th at which time RPM was told that AHS did not fix the problem at the time of their visit as they stated that the fix was too much to fix.  RPM then received an estimate from AHS and this was sent to the homeowner.  In the midst of this Mrs. [redacted] contacted our office on April 12th stating they wanted to move out early on May 1st.  At this time no mention of the leak for the reason of move-out was made to RPM’s leasing personnel.  RPM’s leasing personnel checked with the homeowner about allowing Mrs. [redacted] out of the lease early, but the homeowner denied the request to allow the tenant to vacate 2 months early without penalty.  After the homeowner received information from AHS, she flew into town in order to visit the property herself.  In addition, upon receipt of the tenant’s call on April 19th stating they believed that mold was growing, RPM scheduled for an inspection of the property.  Both the owner with her remediation expert and RPM’s inspector visited the property on April 26th.  Neither inspector believes the growth in the property to be dangerous. Per the Warranty of Habitability the tenant is required to give written notice to the landlord of the condition.  RPM never received written notice from the tenant and was not informed by the tenant until the 19th of April that AHS had not completed the repair of the property and the tenant was concerned about mold.  For these reasons, RPM does not believe the Warrant of Habitability has been breached and the owner or RPM is required to allow the tenant to terminate the lease without penalty.  Work is going to commence on April 27th to repair the property.  However RPM met with the homeowner at its office on April 26th and after consulting with the homeowner, the homeowner is allowing the tenant to vacate the property and terminate the lease without penalty.

We have reviewed [redacted] complaint.  We disagree that there is or was black mold in the shower upon [redacted] move-in.  Someone has been out to the property to address the discoloration around the bathroom faucet and shower.  The discoloration was not black mold.  If...

[redacted] still believes there is black mold at the property then per his lease agreement he needs to call in a work order to the maintenance line, so someone can come out and examine this area.  Per [redacted] lease he accepted the property in as is condition.  The owner of the property opted not to patch and paint the nail holes.  There was no agreement to patch or paint the nail holes prior to [redacted] move-in.  In addition [redacted] lease specifically prohibits him from painting/altering the property.  By painting the property [redacted] is in violation of his lease.  [redacted] has already been in communication with our Vice President [redacted] regarding the painting. The owner of the property thought that he had a mail key to provide to [redacted].  When it was learned that he did not [redacted] was informed by [redacted] in our office that he should go to the post office and secure a key.  We then learned from [redacted] that the post office stated these mailboxes were privately owned.  At that time a locksmith went out to the property to change the lock on the mail box.  [redacted] was provided with mail keys by the locksmith.  Our records indicate that the locks were changed on August 2nd which was less than 2 weeks from the time [redacted] lease began. Upon receiving [redacted] maintenance request regarding the ice maker leaking, Real Property Management Colorado dispatched maintenance personnel to the property.  The maintenance personnel advised they were unable to repair leak in the drain trough and advised that the fridge be replaced.  At this time the owner of the property was advised by Real Property Management Colorado of the situation and the owner stated that he would take care of the fridge and contact the tenant.  We are unaware what other companies have been out to the property to look at the refrigerator as we have only sent out one company for the initial complaint on the refrigerator. We have followed up with the owner and he was unresponsive to our inquiries.  After receiving [redacted] complaint on Thursday we reached out to the owner again and let him know that if we did not hear from him that we would be addressing the refrigerator.  The owner of the property contacted us Friday and stated that he would be in contact with [redacted]. The owner is in the process of ordering a replacement for the refrigerator.  If [redacted] has not received any communication from the property owner we ask that he call our office and ask for [redacted] in the maintenance department.

As stated in the email sent to you on May 3rd, [redacted] apologized that you were not informed of the dog prior to your tenant’s move-in.  We have searched emails and cannot locate one sent to you informing you of the dog prior to the tenant’s move-in; however it could be that a phone conversation or voicemail may have been left and not responded to. We are unsure why you are upset about the dog being in the property as you were willing to allow a pet and this pet didn’t cause any damage.  A carpet cleaning can be done to address the hair/fur that is still on the carpet. It is not our policy to release the final inspection report.  It was not included with the inspections that were included in the prior response as those inspections were included based on your desire for proof that the periodic inspections took place. If going to the property and taking photos was a problem for you, you should have stated this and we could have gone and taken the photos.   [redacted] searched his emails and he never received an email back from you after he mentioned you taking photos.  We will contact you in order to obtain access to go the property and document the items that you mentioned in your email.  If it is found that these items are result of damage and not normal wear and tear they can be addressed with the tenant’s security deposit.  We will also have the carpets professionally cleaned with deodorization treatment which should help with the smells you are referencing.

Complaint: [redacted]
I am rejecting this response because: I was first told that home inspection visits were every 6 months. Then when the next visit was 3 months later, I was told it was every 3 months. This is unacceptable. Now I am having a visit in 2 months. I was told by a representative of RPM that it could be monthly. Three months is not reasonable and very intrusive.
Sincerely,
[redacted]

We respectfully disagree with [redacted] that he was not responsible for the cost to repair the paint touch ups.   Painting was required in the dining room, family room, study and hallways in order to correct the touch ups [redacted] did.  The invoice [redacted] received contained the...

same information we received from the contractor who completed the work.  The contractor’s invoice was dated July 20th and that is why the invoice [redacted] received was dated the same.  The invoice did not list what day the work was completed.  We are under no obligation to seek multiple quotes, bids or estimates to complete the work.  As explained to [redacted] in earlier correspondence he had with our office we regularly review our maintenance costs to make sure that we are offering competitive rates.  In regards to the carpet stains in the living room [redacted] and the owner of the property coordinated their own deal outside of Real Property Management Colorado and settled on the amount that would be charged to compensate for the carpet stains.  If [redacted] has an issue with this charge, he should take this up with the property owner.  We do want to resolve this though and after we received [redacted] last email to our office dated August 24, 2016 (dated prior to this complaint) we reached out to the property owner again to see if he would be willing to make any additional refund to [redacted].  The property owner has agreed to refund [redacted] $507.50.  With this amount and the $100 [redacted] was given previously he will receive in full what was charged to repair the paint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for your effort and help!!!!!!!!!!!!!!!!
Sincerely,
[redacted]

Complaint: 11080560
I...

am rejecting this response because: [redacted] is my father and was concerned for my safety and my children. I'm so sorry that the company is so perplexed that a concerned  father would stand up for his kids. This management company is discriminating and harassing. They allow for people to be thrown on the street. I just want to be able to stay in the home until lease is up and not feel threatened that we are going to be kicked out. I want to be able to know my kids are safe and able to havel have, a roof over our heads. 
I want our guest to be able to stay otherwise he is homeless and this company is inhumane.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/05) */
We have reviewed [redacted]' complaint. On June 27th [redacted] emailed our office stating that someone had been in his unit and had left fans, dehumidifiers, drilled holes and removed the baseboards in his unit. We contacted [redacted] on...

June 29th at which time he informed us that there had been flooding in another unit (not managed by RPM) and that maintenance personnel from the HOA had been in his unit. RPM had not received any notification from the HOA that work was going to be done in the unit. Repair of the flooded a/c units and mold remediation has been accomplished by the HOA's contractors and per the HOA the unit is habitable and other residents have returned to their units. We also sent out our own mold remediation company to visually inspect for mold and they did not see anything that would lead them to believe that there was mold present or a need for a mold test to be done.
It is our understanding that only the dry wall patching and installation of the baseboards is still needed at the property. We've contacted the insurance company for the other unit who is paying for the repairs. We are awaiting their approval for the repairs and once approved these repairs will be made. These items however do not render the property uninhabitable.
If [redacted] would like to submit his receipts for his hotel costs along with the receipt for the mold test with results we can submit them to the insurance company to see if they will reimburse his expense.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately I have not seen any documentation of mold tests nor have I been kept informed on the situation at my unit. on 8/6/15 I personally paid for a [redacted] to perform a mold inspection. He certified there is no mold in the unit, so as of 8/7/15 I have reoccupied the unit. My cats are still unable to occupy the unit because it is in a constructive state, and I am continuing to incur costs to have the cats cared for outside of my home, so please have the repairs completed as soon as possible. I will need reimbursement for living expenses for myself for the last 42 days I will need reimbursement. Thank you, I will compile my expenses and submit them to Real Property Management Colorado.
Final Consumer Response /* (4200, 15, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is unacceptable I was displaced from my home for 42 days 7/26/15 to 8/7/15. My home was safe for habitation until it was declared mold free by [redacted] from [redacted] on 8/6/2015, as Real Property Management Colorado would not conduct a mold test. I have expenses totaling several thousand dollars for living expenses for myself and my cats. I will compile my expenses and submit a total amount this evening. This should not be an issue, please submit my expenses to the insurance company of the owner of Unit [redacted]
Final Business Response /* (4000, 18, 2015/09/01) */
We have reviewed the most recent correspondence from [redacted] and we respectfully disagree. The home was mold free the entire time and [redacted], like other occupants in the building could have lived in the property the entire time as the other occupants did above and below him. As we have stated in the past he is more than welcome to send us receipts (which he still has not sent) and we will gladly forward those along to the insurance company of the owner of [redacted] The receipts can be emailed to [redacted] or mailed to our office at [redacted] XXXXX [redacted]

We apologize for the inconvenience [redacted] has experienced.  As a token of good faith in an effort to resolve this we will refund [redacted] the $250 administrative fee.  The $250 will be refunded upon [redacted] agreement that the complaint has been resolved and there are no outstanding matters as related to this complaint.

We respectfully disagree with [redacted] position.  The inspections have never been done at 6 months intervals.  [redacted] lease began in January of 2016 and inspections were conducted in April, July and October with the next inspection scheduled for the month of January.  In...

August an additional inspection was made as it was a fire inspection required by the HOA to be completed within a certain timeframe. [redacted] lease grants Real Property Management Colorado the authority to inspect the property upon provision of reasonable notice.  Per Real Property Management Colorado’s agreement with the owner of the property, Real Property Management Colorado has agreed to inspect the property periodically throughout the year. [redacted] request to have inspections only once or twice a year would not be in compliance with Real Property Management Colorado's agreement with the property owner.

We have reviewed Mr. and Mrs. [redacted] complaint.  In the complaint the [redacted] offered to forward their photos and move-in sheet.  We would request that the [redacted] forward this information.  Upon receipt of the information we would be happy to review the disbursement of their...

security deposit.

We have reviewed [redacted] complaint and respectfully disagree.  Upon signing the lease our office provided [redacted] with the contact information for the HOA.  If [redacted] had questions regarding his parking space, the HOA would have been able to confirm where he should...

park.  Real Property Management did not tow the vehicle nor are we responsible for the parking lot condition of the community.  Both of these items were done by the HOA.  Typically before a vehicle is towed it is required that notice is placed on the vehicle with a deadline to move the vehicle.  This would have been done by the HOA. Both the leasing agent and the individual who completed the lease signing with [redacted] state that he was given one building key upon his move-in.  A couple weeks after move-in [redacted] roommate contacted us requesting a second key.  The HOA was then contacted and a second key was ordered by the owner.  We assume this is the key [redacted] mentions receiving in the mail as Real Property Management did not mail a key. Maintenance personnel have been in contact with the tenant regarding oven racks.  The racks are not available at Home Depot nor does the appliance store carry the racks.  The appliance store is fabricating the racks and they should be shipped next week.  The door knob and sink sprayer were going to be addressed when maintenance returned with the oven racks.  We have asked maintenance personnel to go ahead and contact [redacted] and to complete the repair to the door knob and sink sprayer.  We have reviewed the work order history and this is the first to our knowledge that we have heard of mice in the property.  If there is still a problem with mice, please contact the maintenance line at [redacted].

Initial Business Response /* (1000, 5, 2015/08/21) */
We have reviewed [redacted]' complaint and apologize for any inconvenience he has experienced. We are working with the owner of the property to remedy the situation as soon as possible. We visited the property on August 20th and agree that...

this issue needs to be addressed, but disagree with [redacted]' assertion that the property is uninhabitable.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reviewed Real Property Managements response to the complaint. The floor is presently in an unsafe condition and has been for an unreasonable amount of time. As stated in Real Property Managements response, they had not visited the property until August 20th. Real Property Management was notified of the flooring issue at the beginning of July. It is now September 2, and the issue has still not been resolved. The issue here is not of habitability, but of tenant and tenant's guest safety. When the safety issue has been in disrepair for an unreasonable amount of time, the issue becomes one of habitability as stated in the Warranty of Habitability Act. I request that the flooring be fixed promptly, as we have already been waiting for nearly two month to have this resolved.
Final Consumer Response /* (4200, 12, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No appointment has been made for the 25th of September as stated by Real Property Management. The flooring company has, however, contacted us directly to repair the floor today, September 21st. In addition to the repair we have requested that our rent be compensated due to the inactivity by Real Property Management and the safety hazard that we have been having to live with. It should not be the tenants responsibility to have to ensure the safety of ourselves and our guests because of a flooring hazard, and since we have had to be safety monitors, we would like compensation. Again, we requested the floor be repaired at the beginning of July. It is now the end of September. While we understand that it takes time to order material, 3 months is too long to live with a safety hazard. We had not been notified of any schedule to repair the floor until receiving the complaint response filed to the Revdex.com from Real Property Management on September 9.
To have us accept Real Property Managements proposed resolution, we must have a safe floor and our rent compensated.
Final Business Response /* (4000, 14, 2015/09/29) */
We have reviewed [redacted]' complaint and stand by our position. We disagree that remedy is needed under the [redacted] of [redacted] and that the floor was unsafe. [redacted] access to the property and occupancy of the property was not interrupted and as such no rent credit will be made. The floor was repaired the 23rd of September.