Real Estate Services of New Mexico, LLC

TO: Revdex.comFax- ###-###-####FR: Real Estate Services of NM SAlameda Las Cruces, NM 88005RE: Complaint ID # [redacted] and [redacted] — [redacted] ***Please be advised that Real Estate Services of NM responds to all of our tenant's requests for service professionally and timelyOur service records document all service orders are complete.Tenant has complained about the process and yet fails to recognize the responses and repairs madeTenant has called for duplicate service on several occasions and does not accept that our maintenance must work in the order that calls come In and priority of need.Tenant also fails to understand that outside providers are only available per their schedule and that certain repairs require multiple service visitsTenant must also understand that when service Is called for, they must be available for responseWe try, but cannot always, schedule at the tenant's convenience.Tenant's account of past service request Is inaccurateOur records document the results to be different than stated by the tenantsSincerely;Suzanne T***Real Estate Services of NM

TO: Revdex.comFax- ###-###-####FR: Real Estate Services of NM 526 S. Alameda Las Cruces, NM 88005RE: Complaint ID #[redacted] and [redacted] — [redacted]Please be advised that Real Estate Services of NM responds to all of our tenant's requests for service professionally and...

timely. Our service records document all service orders are complete.Tenant has complained about the process and yet fails to recognize the responses and repairs made. Tenant has called for duplicate service on several occasions and does not accept that our maintenance must work in the order that calls come In and priority of need.Tenant also fails to understand that outside providers are only available per their schedule and that certain repairs require multiple service visits. Tenant must also understand that when service Is called for, they must be available for response. We try, but cannot always, schedule at the tenant's convenience.Tenant's account of past service request Is inaccurate. Our records document the results to be different than stated by the tenants. Sincerely;Suzanne T[redacted]Real Estate Services of NM