Real Estate Network

*** *** placed an order via our website on 10/ *** selected the address *** *** *** ** *** ** *** *** (I have had the IT department verify that address was selected by *** at the time he placed the order) *** had the opportunity to review
his order by logging into his account at any time prior to shipment on 10/and to alert us to the issue We shipped out the order on 10/and it was delivered on 10/ *** called us on 10/to let us know it was the wrong address and that he went to the address and the people said they did not receive it We contacted UPS on 10/and opened an investigation UPS closed the investigation citing they had GPS proof that they delivered the package to that location despite the claims of the receiver *** contacted us on 10/asking us to refund or replace the product We in good faith shipped the product to the ship to address on the website request UPS has proof they delivered to said address We explained this to *** and offered to provide replacement product at a discounted price We have worked to resolve ***'s issue and have offered what we believe to be a just resolution