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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I do feel that Hillsboro Equipment and Slama's both treated me wellI did have some concerns on the time frame it took to get saw back.I also feel Hillsboro Equipment's voice in the matter was the reason for the warranty coverage.Thank you
Regards,
*** ***

Responding to this claim within hours same day of receiving notice.? This machine was and is still under warranty.? This machine has been repaired and returned to the customer.? The machine was disassembled here and Hillsboro Equipment then sent it to Midwest Stihl (Stihl
distributor in Hayward, WI) for further examination because this is an extremely rare occurrence to have this new of a machine have this type of failure.? Upon examining the failed parts the distributor's techinician noted the scoring of the piston.? In similar failures he has known the cause to be lack of lubrication.? Lack of lubrication comes from an inadequate mixture of gas to oil for this 2-stroke motor.? The distributor offered to make a special allowance because lack of lubrication or an inadequate mix is not covered by warranty.? We accepted their offer to replace the parts and we then repaired the machine.? The machine was returned to the customer.? In his conversations with our service department and the personnel at Slama's Lawn & Sport the customer has expressed his gratitude several times for our excellent service.? Not sure why we have a Revdex.com claim.The customer's machine has been fully repaired with absolutely no cost to the customer for a repair that was questionable to be covered under the scope of warranty.? We would ask that the customer withdraw the complaint or at least state his full satisfaction with the service we provided even prior to our knowledge of a Revdex.com claim.Thank you.*** *** ***Hillsboro EquipmentMauston EquipmentSlama's Lawn & Sport

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do feel that Hillsboro Equipment and Slama's both treated me well. I did have some concerns on the time frame it took to get saw back.I also feel Hillsboro Equipment's voice in the matter was the reason for the warranty coverage.Thank you
Regards,
[redacted]

Responding to this claim within 3 hours same day of receiving notice.  This machine was and is still under warranty.  This machine has been repaired and returned to the customer.  The machine was disassembled here and Hillsboro Equipment then sent it to Midwest Stihl (Stihl...

distributor in Hayward, WI) for further examination because this is an extremely rare occurrence to have this new of a machine have this type of failure.  Upon examining the failed parts the distributor's techinician noted the scoring of the piston.  In similar failures he has known the cause to be lack of lubrication.  Lack of lubrication comes from an inadequate mixture of gas to oil for this 2-stroke motor.  The distributor offered to make a special allowance because lack of lubrication or an inadequate mix is not covered by warranty.  We accepted their offer to replace the parts and we then repaired the machine.  The machine was returned to the customer.  In his conversations with our service department and the personnel at Slama's Lawn & Sport the customer has expressed his gratitude several times for our excellent service.  Not sure why we have a Revdex.com claim.The customer's machine has been fully repaired with absolutely no cost to the customer for a repair that was questionable to be covered under the scope of warranty.  We would ask that the customer withdraw the complaint or at least state his full satisfaction with the service we provided even prior to our knowledge of a Revdex.com claim.Thank you.[redacted]Hillsboro EquipmentMauston EquipmentSlama's Lawn & Sport