Readers Club Home Office Inc

Initial Business Response /* (1000, 5, 2015/10/05) */
Dear Mr***,
Please inform Mr*** that Readers Club Home Office agrees to provide him with his desired resolution (option one)We apologize for this situation and welcome any questions that you may haveThank
you
Sincerely,
Readers Club Home Office
Initial Consumer Rebuttal /* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you I am glad this was able to be worked out

Dear Mr***, We are in receipt of the complaint filed by Mr*** ***Readers Club Home Office thanks you for the opportunity to respond to this matter, and apologize for the delay, as we take all customer complaints very seriouslyReaders Club Home Office would like to report that
we have refunded Mr***, and agree to cancel Mr***'s accountIn another attempt to accommodate Mr*** we have also added his number to our DNC list to make sure that Mr*** will not be contacted from Reader Clubs Home Office in the futureWe hope that this resolution proves satisfactory to you and Mr***Thank you so much for your time, and again I apologize for the delay

Initial Business Response /* (1000, 9, 2015/12/22) */
Dear Mr***,
Readers Club Home Office agrees to forgive Mrs***'s remaining payments and add her phone number to our Do Not Call listThank you and please feel free to contact us with questions
Initial Consumer Rebuttal /* (2000,
12, 2015/12/22) */
Today (12/22/15) the manager called meHe said that he could see that I have been trying to cancel my subscription for a long timeHe said he would cancel my account and send me a $refund check in the mail (because they no longer have my current account number to credit it to.) He said one account was already closed, and I explained to him that the phone call YESTERDAY was saying it was open and owing $350, and the other one was owing $He said he'd take care of canceling everythingI also requested that I be placed on their do not contact listI plan to call back in a couple weeks to confirm that everything is closed and that my number is not on their listThank you for all your help Revdex.com!! I do believe that this case has been resolved due to your assistanceMy family and I can now celebrate the holidays without this stress in our lives

Dear Mr***,Readers Club Home Office takes all consumer complaints very seriously, and appreciate the opportunity to respondReaders Club Home Office has made several attempts to speak with Mrs***, but was unsuccessfulReaders Club Home Office has refunded Mrs*** and agrees to forgive
Mrs***'s remaining paymentsIn another attempt to accommodate Mrs***, Readers Club Home Office has agreed to add her phone number to our Do Not Call listThank you and please feel free to contact us with questions

Dear Mr***, Readers Club Home Office was unaware of Mrs***'s conditionReaders Club Home Office agrees to forgive Mrs***'s remaining payments and add her phone number to our Do Not Call listThank you and please feel free to contact us with questions

Dear Mr***, We are in receipt of the complaint filed by Mrs*** ***Readers Club Home Office would like to thank you for the opportunity to respond to this matter, as we take all customer complaints very seriouslyWe have made several attempts to contact Mrs.*** to discuss her
account but have been unsuccessfulReaders Club Home Office has record of sending Mrs*** a confirmation letter on August 1st, 2017, approximately two days after Mrs*** started her subscriptionIn an attempt to accommodate Mrs***, Readers Club Home Office would like to report that we have agreed to cancel Mrs***’s accountIn another attempt to accommodate Mrs*** we have also added her number to our Internal DNC list to make sure that Mrs*** will not be contacted from Reader Clubs Home Office in the futureWe hope that this resolution proves satisfactory to you and Mrs***Thank you so much for your time

Initial Business Response /* (1000, 6, 2015/09/03) */
Dear Mr. [redacted],
Thank you for contacting Readers Club Home Office regarding the complaint submitted by [redacted]. We are happy to report that we have successfully resolved this matter with Mr. [redacted]. We thank Mr. [redacted] for speaking...

with us and we thank the Revdex.com for its assistance. Thank you.
Sincerely,
Readers Club Home Office
Initial Consumer Rebuttal /* (2000, 8, 2015/09/10) */

Dear Mr. [redacted],  We are in receipt of the complaint filed by Mrs. [redacted]. Readers Club Home Office thanks you for the opportunity to respond to this matter, as we take all customer complaints very seriously. Readers Club Home Office would like to report that we have agreed to cancel Mrs....

[redacted]’s account, although we have made several attempts to contact Mrs. [redacted] to discuss her account but have been unsuccessful. In another attempt to accommodate Mrs. [redacted] we have also added her number to our DNC list to make sure that Mrs. [redacted] will not be contacted from Reader Clubs Home Office in the future. We hope that this resolution proves satisfactory to you and Mrs. [redacted]. Thank you so much for your time, and again I apologize for the delay.

Final Consumer Response /* (2000, 6, 2015/09/24) */
Consumer called to say the company called her yesterday and they are refunding her money and cancelling the orders. She is satisfied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 5, 2015/04/17) */
Dear Mr. [redacted],
Thank you for contacting Readers Club Home Office about this complaint. We can confirm that Ms. [redacted] does not have an account with us and has not been billed by us. We have tried to call Ms. [redacted] to provide her with this...

information, but have been unable to reach her. Therefore, please forward this information to Ms. [redacted] and let her know that she can call us with any questions. Thanks.
Readers Club Home Office

Initial Business Response /* (1000, 5, 2015/11/05) */
Dear Mr. [redacted],
Readers Club Home Office denies making an unauthorized charges to Ms. [redacted]'s account, but we nonetheless agree to forgive her remaining payments and add her phone number to our Do Not Call list. Thank you and please feel...

free to contact us with questions.
Readers Club Home Office
Initial Consumer Rebuttal /* (2000, 7, 2015/11/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though the company has denied making unauthorized charges to my account, I accept their response, since they have stated that they will not make any further charges and will make sure I am on the do not call list. I should have never had to go to these lengths in the first place and am glad that hopefully this will be the end of dealing with this company.

Initial Business Response /* (1000, 5, 2015/07/16) */
Dear Mr. [redacted],
Readers Club Home Office Inc (RCHO) is in receipt of the complaint filed by Mr. [redacted]. We have completed a thorough review of our customer database and have no record of any order for Mr. [redacted]. Accordingly, we...

are confident that this complaint has been incorrectly directed to RCHO and should be removed from our Revdex.com profile. We thank you in advance for this correction and welcome any questions that you may have.
Sincerely,
Readers Club Home Office Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much.

Initial Business Response /* (1000, 5, 2015/04/15) */
Dear Mr. [redacted],
Readers Club Home Office has reviewed the complaint filed by Ms. [redacted]. Since receiving this information we have made three attempts to contact Ms. [redacted] to provide her with an acceptable resolution. Regrettably,...

all of our messages have gone unreturned. Despite this, we sincerely apologize to Ms. [redacted] for any confusion surrounding her order, and we confirm that we have cancelled her account. Thank you for your assistance with this matter.
Sincerely,
Readers Club Home Office

Initial Business Response /* (1000, 11, 2016/01/21) */
Dear Mr. [redacted],
Readers Club Home Office agreed to cancel Mr. [redacted]'s account March 19th, 2015. Readers Club Home Office Inc has not had any communication with Mr. [redacted] since that date. We have added his number to our DNC List. Thank you...

and please feel free to contact us with any questions.

Dear Mr. [redacted],  We are in receipt of the complaint filed by Ms. [redacted]. Readers Club Home Office would like to thank you for the opportunity to respond to this matter, as we take all customer complaints very seriously. We have made several attempts to contact Ms.[redacted] to discuss her ...

account but have been unsuccessful. Readers Club Home Office has record of sending Ms. [redacted] a confirmation letter on September 15th, 2017, the next day after Ms. [redacted] started her subscription. In an attempt to accommodate Ms. [redacted], Readers Club Home Office would like to report that we have agreed to cancel Ms. [redacted]’s account, and issue a full refund.  In another attempt to accommodate Ms. [redacted] we have also added her number to our Internal DNC list to make sure that Ms. [redacted] will not be contacted from Reader Clubs Home Office in the future. We hope that this resolution proves satisfactory to you and Ms. [redacted]. Thank you so much for your time.

Dear [redacted],  We are in receipt of the complaint filed by Mr. [redacted]. Readers Club Home Office thanks you for the opportunity to respond to this matter as we take all customer complaints very seriously. Readers Club Home Office would like to report that we have refunded Mr. [redacted],...

and agrees to cancel Mr. [redacted] account. In another attempt to accommodate Mr. [redacted]'s we have also added his number to our DNC list to make sure that Mr. [redacted] will not be contacted from Reader Clubs Home Office in the future. We have taken all necessary steps to resolve this matter as soon as possible, and hope that this resolution proves satisfactory to you and Mr. [redacted].

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear Mr. [redacted],
Readers Club Home Office agrees to forgive Mr. [redacted] remaining payments and add his phone number to our Do Not Call list. In addition we sent out a Magazine Switch List which lists all magazines that Mr, [redacted]...

receives. Thank you and please feel free to contact us with questions. - See more at: http://www.Revdex.com.org/minnesota/business-reviews/magazine-sales/readers-club...⇄

Initial Business Response /* (1000, 5, 2016/01/28) */
Dear Mr. [redacted],
Readers Club Home Office agrees to forgive Mrs. [redacted]'s remaining payments and add her phone number to our Do Not Call list. Thank you and please feel free to contact us with questions. - See more at:...

http://www.Revdex.com.org/minnesota/business-reviews/magazine-sales/readers-club...⇄