Readers and Writers Workshop The

A credit of $has been applied to the customer's account as per her requestWhile we are not certain customer has not had any trash pickups in the past weeks, she did certainly have issues with pickup that she has called in aboutOn 7/she spoke to both our office manager and operations manager who are working to get her issues regarding pick ups resolved

[redacted] We spoke on Saturday and I sent someone back for your trash, the issue appears to be that you are using your recycling can for household trash instead of the trash bin providedIn the future please use the bin for trash and I am sure there will be no further issuesThe driver knows that you use the blue recycle can for trash but anytime we have a substitute they do not know and do not take it because they believe it is recyclingThanks so much for your business and I hope you have a great holiday season! Rich

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of mailing a refund check is satisfactory, but don't agree with the comments made by the business.thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

After speaking with the customer we have delivered an extra can for his use and we are following u with the driver for future pickupsI think he is satisfied with our resolutionAlso, we have credited him for a full month of service to make up for the inconvenience of having to call us more than
once

Customer had expressed to us that he was having service issues over the past several monthsOur General Manager had gotten back to *** regarding this and had not only fixed all of the service issues that the customer was having, but also credited him month on his account (in the amount of
$28.95) for the service/trouble, as well as providing the customer with one of our garbage bins at no additional chargeIt is to our understanding that this issue has been completely resolved and the customer is now satisfied

Business Response to a Complaint
Complaint ID#:
Company Name:
Staff Member:
Response:
Unfortunately *** *** account continued to get billed because notice to cancel was never receivedPer the NJ Customer Bill of Rights we require written notice of cancellation days prior to the cancellation dateThis account was sent to collections after several months of non-payment for the period of April & MayWe also had not heard from *** *** during this time, and did not receive a call regarding the balance until after this account was sent to collectionsWhen *** *** did call our office he could not provide any proof of cancellation in writing as required by our company, nor was there any record of any calls regarding cancellation of the account or moving (every call is logged)*** *** was told by our office staff that we would look into the situation to see what we could do, but that we can not guarantee that the charges could be waived since he never notified us to cancelThe most recent discussion regarding this was only week ago exactly on September 4th at 4:pm, and the phone call ended with *** *** being very dissatisfied that we could not instantly resolve the situationUpon investigation of this account luckily we did discover that we had another account at this same address where the resident signed up as of April 17thSince we discovered that another person was living at this residence and was paying us for the trash pickup during this time, we will be waiving all of the charges *** *** incurred since April 1st, which is the balance that was sent to collections and will result in a fully credited balance
*** *** *** *** **
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Amanda contacted me by voicemail this morning and assured me the toter would be picked up today and she was true to her word. Thank you Amanda!!!!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meAlthough for the record I was never told it would take days after the cancelled date, I was told it would be going out on the 1st of the month.
Regards,
*** ***

Complaint: ***
I am rejecting this response because in their response Grand Sanitation stated that the "tote" would be removed by this week. It's still here! I've attached a copy to this email of the can as it sits today. It has been out since 6/as he states is my cancellation date. The drivers stop by every Tuesday and Thursday and move the can from its location to look inside. Apparently they have not notified their drivers that we are no longer customers. It doesn't surprise me that Grand Sanitation would tell a tale just to satisfy the Revdex.com. It's never their fault! I knew their response had no merit as their service was evidence of that!!! Their response was a falsehood and not acceptable ! I am writing this as of 5:PM Friday, July 10, !!!! The "TOTE" is still here !
Regards,
*** ***

The customer was credited $for October, but at the time a charge was also made for an unrecovered toter (garbage can)An attempt was made to remove our tote but the driver reported it not outAt this time we left a message for the customer to contact us regarding the can but did not hear
back so a charge of $was made for the tote on his accountAs soon as our tote is recovered we would be happy to promptly return the full amount that the customer has asked to be refunded to himWe can refund this amount directly back to his credit card the same day that our tote is recoveredWe would like the customer to please reach out to us with a date of when he can leave it out and we will have someone come get it so this situation can be resolved

We received *** *** cancellation email on 6/We promptly responded to her email and she replied back once more letting us know when she would be ending her trash servicesThe account was cancelled at this time and *** *** has not received any bills since then and has a zero balance
through when she asked to be endedA work order was made to remove her tote, but since her service ended less than a week ago and it was a holiday weekend the tote was not picked up yet, but will be gone by the end of this weekOne of our employees, Yasmeen, tried to confirm *** cancellation via telephone but *** *** did not have her account number and became frustrated with our employee as she tried to pull up *** ***'s account via her address, and she hung up on Yasmeen and proceeded to write the attached emailsPlease find a copy of her account showing she has had a zero balance as well as was cancelled as of 6/per her request.Please find a copy attached of our emails where she emailed us cancelling and we responded immediately to her

We sincerely apologize to *** *** We will be retrieving the toter today

I spoke to the customer on the phone and promised that I would resolve this issue right awayWe are also crediting him for a months service for his problems

[redacted] has a $0 balance on her account. Her bill was printed prior to receiving her payment/cancellation. It seems there was a misunderstanding, but she does not owe us any balance.

My complaint that was filed against GRAND SANITATION SERVICES has now been tully resolved
We have received your complaint and we are currently reviewing it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution of mailing a refund check is satisfactory, but don't agree with the comments made by the business.thanks,[redacted]

[redacted] We spoke on Saturday and I sent someone back for your trash, the issue appears to be that you are using your recycling can for household trash instead of the trash bin provided. In the future please use the bin for trash and I am sure there will be no further issues. The normal driver...

knows that you use the blue recycle can for trash but anytime we have a substitute they do not know and do not take it because they believe it is recycling. Thanks so much for your business and I hope you have a great holiday season! Rich

Customer requested to start service on 5/01. Customer paid for the year in full on 4/29 in the amount of $179.50. Customer called on 6/8 (after already having a trash receptacle of ours and getting service from us for a little over a month) and explained that he wanted to cancel his service, but...

wanted a full refund. That same day customer spoke to the General Manager and was told by the GM that he had to get the owner's approval for crediting back money for services already rendered. Owner was reached and an agreement was made to refund the full $179.50, which is already being processed and should reflect on customer's bank account shortly.